HP photosmart 3310 maintenance-free

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HP photosmart 3310 has been fairly maintenance-free until the warranty expired two weeks ago. Now it is giving me a message that I need to replace the light cyan Vivera ink cartridge. When I do so with a brand-new cartridge, the message keeps coming back. I tried doing what was suggested in the manual, which was to wipe off the copper contacts in the machine with a soft cloth and distilled water. This made no difference. What should I do next? Thanks!
hp常见故障问题解答   2010-4-27 22:50:49 

    Clean the electrical contacts on the cartridge and mating contacts if you haven't already. Consider the possibility of a defective cartridge. Most sellers will take them back if you are not satisfied.


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苏州hp售后维修站 互动   2010-4-27 22:50:49 

    Clean the electrical contacts on the cartridge and mating contacts if you haven't already. Consider the possibility of a defective cartridge. Most sellers will take them back if you are not satisfied.


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