hp Color LaserJet CM1312常见故障代码描述,英文手册
更新时间：2026/9/2 17:01:28,view:244苏州hp打印机售后服务中心客服热线69616769，苏州hp打印机售后维修电话，hp打印机售后网点，hp维修视频2026/9/15
Code: 10.000X
Display:
10.000X Supply Memory Error
Description:
A specific print cartridge has an e-label error. "X" indicates the cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.
Remedy:
Remove and reinstall the print cartridge. Turn off and then turn on the product. If the problem is not solved, replace the cartridge
Code: 10.100X
Display:
10.100X Supply Memory Error
Description:
A specific print cartridge has a faulty or missing e-label. "X" indicates the cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.
Remedy:
Check the e-label. If it is broken or damaged, replace the cartridge. Verify that the cartridge is installed in the correct location. Reinstall the print cartridge. Turn off and then turn on the product. If the error is with a color cartridge, try swapping it with a different color cartridge in the tray. If the same message appears, then there is an engine problem. If a different 10.100X message appears, replace the cartridge. If the error persists, verify that the connectors in DC controller connectors J108 and J124 are firmly seated. If the problem is not solved, replace the printcartridge drawer. If the error persists, replace the DC controller.
Code: 13.0000
Display:
13.0000
Description:
Paper jam
Remedy:
Code: 20.0000
Display:
20.0000
Description:
Memory out
Remedy:
Code: 21.0000
Display:
21.0000
Description:
Page misfeed or mispick
Remedy:
Code: 41.2000
Display:
41.2000
Description:
Beam detect malfunction
Remedy:
Code: 41.3000
Display:
41.3000
Description:
Unexpected size
Remedy:
Code: 49
Display:
49 Error
Description:
The product has experienced an embedded firmware error. Under most conditions, the product will power cycle automatically.
Remedy:
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, perform an NVRAM initialization. If the error persists, update the firmware. If the error persists, replace the formatter.
Code: 50.1000
Display:
50.1000
Description:
Low fuser temperature error
Remedy:
Code: 50.2000
Display:
50.2000
Description:
Slow fuser error
Remedy:
Code: 50.3000
Display:
50.3000
Description:
High fuser temperature error
Remedy:
Code: 50.4000
Display:
50.4000
Description:
Fuser drive circuit error
Remedy:
Code: 50.7000
Display:
50.7000
Description:
Fuser open error
Remedy:
Code: 50.8000
Display:
50.8000
Description:
Low subthermistor fuser error
Remedy:
Code: 50.9000
Display:
50.9000
Description:
High subthermistor fuser error
Remedy:
Code: 50.x
Display:
50.x Fuser Error
Description:
The product has experienced an internal hardware error.
Remedy:
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the connectors in DC controller connectors J104 and J110 are seated firmly. If the error persists, replace the fuser. If the error persists, replace the fuser power supply.
Code: 51.2000
Display:
51.2000
Description:
Black scanner laser error (inline devices only)
Remedy:
Code: 51.2100
Display:
51.2100
Description:
Cyan scanner laser error (inline devices only)
Remedy:
Code: 51.2200
Display:
51.2200
Description:
Magenta scanner laser error (inline devices only)
Remedy:
Code: 51.2300
Display:
51.2300
Description:
Yellow scanner laser error (inline devices only)
Remedy:
Code: 52
Display:
52 Scanner Error
Description:
The product has experienced an internal hardware error.
Remedy:
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, replace the DC controller. If the error persists, replace the product.
Code: 54.0600
Display:
54.0600
Description:
Density sensor error
Remedy:
Code: 54.1200
Display:
54.1200
Description:
Black density measurement abnormality
Remedy:
Code: 54.1201
Display:
54.1201
Description:
Cyan density measurement abnormality
Remedy:
Code: 54.1202
Display:
54.1202
Description:
Magenta density measurement abnormality
Remedy:
Code: 54.1203
Display:
54.1203
Description:
Yellow density measurement abnormality
Remedy:
Code: 54.1400
Display:
54.1400
Description:
Color plane registration sensor error (inline devices only)
Remedy:
Code: 54.1500
Display:
54.1500
Description:
Yellow toner level sensor error
Remedy:
Code: 54.1501
Display:
54.1501
Description:
Cyan CPR pattern can't be read
Remedy:
Code: 54.1502
Display:
54.1502
Description:
Magenta CPR pattern can't be read
Remedy:
Code: 54.1503
Display:
54.1503
Description:
Yellow CPR pattern can't be read
Remedy:
Code: 54.1599
Display:
54.1599
Description:
Black CPR pattern can't be read
Remedy:
Code: 54.1600
Display:
54.1600
Description:
Magenta toner level sensor error
Remedy:
Code: 54.1700
Display:
54.1700
Description:
Cyan toner level sensor error
Remedy:
Code: 54.1800
Display:
54.1800
Description:
Black toner level sensor error
Remedy:
Code: 54.1900
Display:
54.1900
Description:
Bad top-of-page (TOP) sensor
Remedy:
Code: 54.2100
Display:
54.2100
Description:
Beam detect (BD) error
Remedy:
Code: 55.0000
Display:
55.0000
Description:
Engine internal communication error
Remedy:
Code: 55.0601
Display:
55.0601
Description:
DC controller NVRAM data error
Remedy:
Code: 55.0602
Display:
55.0602
Description:
DC controller NVRAM access error
Remedy:
Code: 55.1000
Display:
55.1000
Description:
DC controller memory error
Remedy:
Code: 57.0100
Display:
57.0100
Description:
Fan motor error
Remedy:
Code: 57.0600
Display:
57.0600
Description:
Fan motor error
Remedy:
Code: 59.0160
Display:
59.0160
Description:
ITB or main motor rotation error (59.A0)
Remedy:
Code: 59.0192
Display:
59.0192
Description:
Developer motor rotation error (59.C0)
Remedy:
Code: 59.0240
Display:
59.0240
Description:
Transfer alienation failure (59.F0)
Remedy:
Code: 59.3000
Display:
59.3000
Description:
Fuser motor startup error
Remedy:
Code: 59.4000
Display:
59.4000
Description:
Fuser motor error
Remedy:
Code: 59.5000
Display:
59.5000
Description:
Image drum motor startup error-black
Remedy:
Code: 59.5300
Display:
59.5300
Description:
Image drum motor startup error-yellow
Remedy:
Code: 59.6000
Display:
59.6000
Description:
Image drum motor rotation error- black
Remedy:
Code: 59.6300
Display:
59.6300
Description:
Image drum motor rotation error- yellow
Remedy:
Code: 59.7000
Display:
59.7000
Description:
Black developer motor startup error
Remedy:
Code: 59.7300
Display:
59.7300
Description:
Yellow developer motor startup error
Remedy:
Code: 59.8000
Display:
59.8000
Description:
Black developer motor rotation error
Remedy:
Code: 59.8300
Display:
59.8300
Description:
Yellow developer motor rotation error
Remedy:
Code: 59.9000
Display:
59.9000
Description:
ITB motor start error5
Remedy:
Code: 79
Display:
79 Error
Description:
The product has experienced an internal firmware error. Under most conditions, the product will power cycle automatically.
Remedy:
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, perform an NVRAM initialization. If the error persists, update the firmware. If the error persists, replace the formatter.
手机用户183.22.*.* 发表于 2023-7-13 错误5
技术 严宓 发表于 2023-7-15 扫描电机的问题
Display:
10.000X Supply Memory Error
Description:
A specific print cartridge has an e-label error. "X" indicates the cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.
Remedy:
Remove and reinstall the print cartridge. Turn off and then turn on the product. If the problem is not solved, replace the cartridge
Code: 10.100X
Display:
10.100X Supply Memory Error
Description:
A specific print cartridge has a faulty or missing e-label. "X" indicates the cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.
Remedy:
Check the e-label. If it is broken or damaged, replace the cartridge. Verify that the cartridge is installed in the correct location. Reinstall the print cartridge. Turn off and then turn on the product. If the error is with a color cartridge, try swapping it with a different color cartridge in the tray. If the same message appears, then there is an engine problem. If a different 10.100X message appears, replace the cartridge. If the error persists, verify that the connectors in DC controller connectors J108 and J124 are firmly seated. If the problem is not solved, replace the printcartridge drawer. If the error persists, replace the DC controller.
Code: 13.0000
Display:
13.0000
Description:
Paper jam
Remedy:
Code: 20.0000
Display:
20.0000
Description:
Memory out
Remedy:
Code: 21.0000
Display:
21.0000
Description:
Page misfeed or mispick
Remedy:
Code: 41.2000
Display:
41.2000
Description:
Beam detect malfunction
Remedy:
Code: 41.3000
Display:
41.3000
Description:
Unexpected size
Remedy:
Code: 49
Display:
49 Error
Description:
The product has experienced an embedded firmware error. Under most conditions, the product will power cycle automatically.
Remedy:
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, perform an NVRAM initialization. If the error persists, update the firmware. If the error persists, replace the formatter.
Code: 50.1000
Display:
50.1000
Description:
Low fuser temperature error
Remedy:
Code: 50.2000
Display:
50.2000
Description:
Slow fuser error
Remedy:
Code: 50.3000
Display:
50.3000
Description:
High fuser temperature error
Remedy:
Code: 50.4000
Display:
50.4000
Description:
Fuser drive circuit error
Remedy:
Code: 50.7000
Display:
50.7000
Description:
Fuser open error
Remedy:
Code: 50.8000
Display:
50.8000
Description:
Low subthermistor fuser error
Remedy:
Code: 50.9000
Display:
50.9000
Description:
High subthermistor fuser error
Remedy:
Code: 50.x
Display:
50.x Fuser Error
Description:
The product has experienced an internal hardware error.
Remedy:
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the connectors in DC controller connectors J104 and J110 are seated firmly. If the error persists, replace the fuser. If the error persists, replace the fuser power supply.
Code: 51.2000
Display:
51.2000
Description:
Black scanner laser error (inline devices only)
Remedy:
Code: 51.2100
Display:
51.2100
Description:
Cyan scanner laser error (inline devices only)
Remedy:
Code: 51.2200
Display:
51.2200
Description:
Magenta scanner laser error (inline devices only)
Remedy:
Code: 51.2300
Display:
51.2300
Description:
Yellow scanner laser error (inline devices only)
Remedy:
Code: 52
Display:
52 Scanner Error
Description:
The product has experienced an internal hardware error.
Remedy:
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, replace the DC controller. If the error persists, replace the product.
Code: 54.0600
Display:
54.0600
Description:
Density sensor error
Remedy:
Code: 54.1200
Display:
54.1200
Description:
Black density measurement abnormality
Remedy:
Code: 54.1201
Display:
54.1201
Description:
Cyan density measurement abnormality
Remedy:
Code: 54.1202
Display:
54.1202
Description:
Magenta density measurement abnormality
Remedy:
Code: 54.1203
Display:
54.1203
Description:
Yellow density measurement abnormality
Remedy:
Code: 54.1400
Display:
54.1400
Description:
Color plane registration sensor error (inline devices only)
Remedy:
Code: 54.1500
Display:
54.1500
Description:
Yellow toner level sensor error
Remedy:
Code: 54.1501
Display:
54.1501
Description:
Cyan CPR pattern can't be read
Remedy:
Code: 54.1502
Display:
54.1502
Description:
Magenta CPR pattern can't be read
Remedy:
Code: 54.1503
Display:
54.1503
Description:
Yellow CPR pattern can't be read
Remedy:
Code: 54.1599
Display:
54.1599
Description:
Black CPR pattern can't be read
Remedy:
Code: 54.1600
Display:
54.1600
Description:
Magenta toner level sensor error
Remedy:
Code: 54.1700
Display:
54.1700
Description:
Cyan toner level sensor error
Remedy:
Code: 54.1800
Display:
54.1800
Description:
Black toner level sensor error
Remedy:
Code: 54.1900
Display:
54.1900
Description:
Bad top-of-page (TOP) sensor
Remedy:
Code: 54.2100
Display:
54.2100
Description:
Beam detect (BD) error
Remedy:
Code: 55.0000
Display:
55.0000
Description:
Engine internal communication error
Remedy:
Code: 55.0601
Display:
55.0601
Description:
DC controller NVRAM data error
Remedy:
Code: 55.0602
Display:
55.0602
Description:
DC controller NVRAM access error
Remedy:
Code: 55.1000
Display:
55.1000
Description:
DC controller memory error
Remedy:
Code: 57.0100
Display:
57.0100
Description:
Fan motor error
Remedy:
Code: 57.0600
Display:
57.0600
Description:
Fan motor error
Remedy:
Code: 59.0160
Display:
59.0160
Description:
ITB or main motor rotation error (59.A0)
Remedy:
Code: 59.0192
Display:
59.0192
Description:
Developer motor rotation error (59.C0)
Remedy:
Code: 59.0240
Display:
59.0240
Description:
Transfer alienation failure (59.F0)
Remedy:
Code: 59.3000
Display:
59.3000
Description:
Fuser motor startup error
Remedy:
Code: 59.4000
Display:
59.4000
Description:
Fuser motor error
Remedy:
Code: 59.5000
Display:
59.5000
Description:
Image drum motor startup error-black
Remedy:
Code: 59.5300
Display:
59.5300
Description:
Image drum motor startup error-yellow
Remedy:
Code: 59.6000
Display:
59.6000
Description:
Image drum motor rotation error- black
Remedy:
Code: 59.6300
Display:
59.6300
Description:
Image drum motor rotation error- yellow
Remedy:
Code: 59.7000
Display:
59.7000
Description:
Black developer motor startup error
Remedy:
Code: 59.7300
Display:
59.7300
Description:
Yellow developer motor startup error
Remedy:
Code: 59.8000
Display:
59.8000
Description:
Black developer motor rotation error
Remedy:
Code: 59.8300
Display:
59.8300
Description:
Yellow developer motor rotation error
Remedy:
Code: 59.9000
Display:
59.9000
Description:
ITB motor start error5
Remedy:
Code: 79
Display:
79 Error
Description:
The product has experienced an internal firmware error. Under most conditions, the product will power cycle automatically.
Remedy:
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, perform an NVRAM initialization. If the error persists, update the firmware. If the error persists, replace the formatter.
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