Code: 13.B9.Az
Display:
13.B9.Az Fuser Jam
Description:
Fuser delivery stay. This jam occurs when the fuser delivery sensor (PS700) does not detect the trailing edge of the paper within a specified period of time from when the sensor detected the leading edge.This jam code might be caused by: • An accordion jam at the fuser exit, something blocking the paper before the output rollers. • The output bin rollers not turning, there is very little distance from the fuser exit and the output bin • A sticky fuser exit flag, if it stuck or even delayed momentarily in the activated position. • Issues with the duplexer . Error occusr only on Duplex jobs, Simplex jobs will print OK. • 13.B9.A1 The fuser is printing in Auto-Sense mode Normal. • 13.B9.A2 The fuser is printing in fuser mode Normal. • 13.B9.A3 The fuser is printing in fuser mode Light 1 or Light 2. • 13.B9.A4 The fuser is printing in fuser mode Heavy 1. • 13.B9.A5 The fuser is printing in fuser mode Heavy 2. • 13.B9.A6 The fuser is printing in fuser mode Heavy 3. • 13.B9.A7 The fuser is printing in fuser mode Glossy media 1. • 13.B9.A8 The fuser is printing in fuser mode Glossy media 2 • 13.B9.A9 The fuser is printing in fuser mode Glossy media 3. • 13.B9.AB The fuser is printing in fuser mode Transparency. • 13.B9.AC The fuser is printing in fuser mode Label. • 13.B9.AD The fuser is printing in fuser mode Envelope 1 or Envelope 2. I
Remedy:
1. Open the output door, and then clear any jammed paper. 2. Remove any jammed paper from the device. Thoroughly inspect the area the jam occurred and clear all paper from the paper path. 3. Make sure that the paper meets hp specifications. 4. Ensure the Toner Cartridge and Transfer Roller are seated properly. 5. Remove the fuser, and then clear any jammed paper. 6. Verify there is no debris from a previous jam stuck in the fuser or rollers leading into or exiting the fuser. 7. Verify that the fuser exit flag (PS700) moves freely and is not damaged. 8. Run the sensor test and confirm the fuser exit flag is functioning properly. 9. Replace the fuser.
Code: 13.B9.Bz
Display:
13.B9.Bz Jam in fuser
Description:
This jam occurs when a near complete overlap (less than 5 to 15 mm of non-overlap) multi-feed jam is detected. • 13.B9.B1 Multi-Feed jam is detected when printing from Tray 1. • 13.B9.B2 Multi-Feed jam is detected when printing from Tray 2. • 13.B9.B3 Multi-Feed jam is detected when printing from Tray 3. • 13.B9.B4 Multi-Feed jam is detected when printing from Tray 4. • 13.B9.B5 Multi-Feed jam is detected when printing from Tray 5.
Remedy:
1. Remove any jammed paper from the device. 2. Make sure paper meets hp specifications and is loaded in trays correctly. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Verify that the tray pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. 5. Clean or replace the pickup/feed rollers as needed
Code: 13.B9.Dz
Display:
13.B9.Dz Jam in fuser
Description:
Fuser delivery delay jam. This jam occurs when the paper does not reach the fuser output sensor (PS700) in designated amount of time after the Registration sensor (PS103) sensed the leading edge when printing. Z = Tray Printing from. • 13.B9.D1 Fuser delivery delay jam when printing from Tray 1. • 13.B9.D2 Fuser delivery delay jam when printing from Tray 2. • 13.B9.D3 Fuser delivery delay jam when printing from Tray 3. • 13.B9.D4 Fuser delivery delay jam when printing from Tray 4. • 13.B9.D5 Fuser delivery delay jam when printing from Tray 5. • 13.B9.DD Fuser delivery delay jam when printing from Duplexer.
Remedy:
1. Open rear output bin and check for media or obstructions. 2. Remove any jammed paper from the device. Thoroughly inspect the area the jam occurred and clear all paper from the paper path. Paper stopped before fuser: 1. Check the registration area for any blockage, lift registration flap and look for a bit of paper or any blockage. 2. Verify where the leading edge of the paper is when the jam occurs. 3. Verify that the transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. If Paper is stopped below toner cartridge in the registration assy, preform manual sensor test on PS103. 5. Make sure the sensor moves freelty and is not damaged. If sensor does not function elevate the issue following your standard support process. 6. Check Media path between transfer and fuser. 7. Check the Paper Feed Assembly for damage or loose belts (see following image) 8. If belt is extremely loose and will not stayed centered when printing, replacing the Paper Feed Assembly. Paper stopped in or at fuser CAUTION: Use caution when handling the fuser. The fuser might be hot when the product is operating. 1. Remove the fuser and inspect the fuser sleeve, pressure roller and delivery roller for blockage and/or damage. Replace fuser as needed. 2. Test fuser delivery sensor (PS700) using the manual sensor test in the Administration, Troubleshooting, Diagnostic Testsmenu to verify that the sensor is functioning properly. If the sensor fails the test, replace the fuser. 3. Run the Fuser motor drive test under the Administration,Troubleshooting, Diagnostic Tests, Component Test menu to verify that the fuser drive and gears are functioning properly. If they are not, replace the fuser drive assembly.

Code: 13.B9.FF
Display:
13.B9.FF
Description:
Residual paper jam fuser output sensor. This jam occurs when residual paper is detected at the fuser output sensor (PS700) at power on.
Remedy:
1. Open output door and clear the jam in the indicated area. 2. Close the door so that the product attempts to clear the paper path. 3. Test Fuser Delivery sensor (SP700) using the Tray/Bin manual sensor test in the Administration, Troubleshooting, Diagnostic Tests menu to verify that the sensor is functioning properly, replace fuser if the sensor fails the test.
Code: 13.C3.Az
Display:
13.C3.Az
Description:
Media stay jam Engine Switch Back area, Paper Delivery sensor. Paper present at PS112 after specified time limit. Z = Fuser Mode • 13.C3.A1 The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal. • 13.C3.A2 The fuser is printing in fuser mode Normal. • 13.C3.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.C3.A4 The fuser is printing in fuser mode Heavy 1. • 13.C3.A5 The fuser is printing in fuser mode Heavy 2. • 13.C3.A6 The fuser is printing in fuser mode Heavy media 3. • 13.C3.A7 The fuser is printing in fuser mode Glossy media 1. • 13.C3.A8 The fuser is printing in fuser mode Glossy media 2. • 13.C3.A9 The fuser is printing in fuser mode Glossy media 3. • 13.C3.AB The fuser is printing in fuser mode Transparency. • 13.C3.AC The fuser is printing in fuser mode Label.
Remedy:
1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Make sure the type and quality of the media that you are using meet hp specifications. 3. Inspect the paper path and remove any obstructions. 4. If issue persists replace Reversing assembly.
Code: 13.C3.Dz
Display:
13.C3.Dz
Description:
Media Delay jam Engine Switch Back area, Paper Delivery sensor. Paper present at PS112 after specified time limit. Z = Fuser Mode • 13.C3.D1 The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal. • 13.C3.D2 The fuser is printing in fuser mode Normal. • 13.C3.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.C3.D4 The fuser is printing in fuser mode Heavy 1. • 13.C3.D5 The fuser is printing in fuser mode Heavy 2. • 13.C3.D6 The fuser is printing in fuser mode Heavy media 3. • 13.C3.D7 The fuser is printing in fuser mode Glossy media 1. • 13.C3.D8 The fuser is printing in fuser mode Glossy media 2. • 13.C3.D9 The fuser is printing in fuser mode Glossy media 3. • 13.C3.DB The fuser is printing in fuser mode Transparency. • 13.C3.DC The fuser is printing in fuser mode Label.
Remedy:
1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Make sure the type and quality of the media that you are using meet hp specifications. 3. Inspect the paper path and remove any obstructions. 4. If issue persists replace Reversing assembly.
Code: 13.D3.Dz
Display:
13.D3.Dz
Description:
Jam in Duplexer This jam occurs when the media does not reach the Duplex re-feed sensor (PS113) in designated amount of time. Z = Fuser Mode • 13.D3.D1 The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal. • 13.D3.D2 The fuser is printing in fuser mode Normal. • 13.D3.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D3.D4 The fuser is printing in fuser mode Heavy 1. • 13.D1.D5 The fuser is printing in fuser mode Heavy 2. • 13.D3.D6 The fuser is printing in fuser mode Heavy media 3. • 13.D3.D7 The fuser is printing in fuser mode Glossy media 1. • 13.D3.D8 The fuser is printing in fuser mode Glossy media 2. • 13.D3.D9 The fuser is printing in fuser mode Glossy media 3. • 13.D3.DB The fuser is printing in fuser mode Transparency. • 13.D1.DC The fuser is printing in fuser mode Label.1
Remedy:
1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Ensure the type and quality of the media that you are using meet hp specifications. 3. Make sure that customer is using hp Genuine cartridge and test this printer with another working or new cartridge. 4. Test duplexing from multiple trays to see if issue is TRAY specific or not. 5. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring while printing duplex printing only. 6. Remove the duplexer and clean the printer duplex path properly for any debris or dust. 7. Check and Clean the status charge eliminator. (Next to transfer roller). 8. Where is the leading and trailing edge of the paper during the error state? • Stuck in switchback assembly? • Stopped at input of Duplexer? STUCK in switchback assembly: Check assembly for blockage. 1. Check sensor in assembly using sensor test. 2. If faulty or issue with switchback assembly, Replace the assembly Stopped at Duplexer: 1. Make sure the duplex re-feed sensor PS113 is clear of paper and is not damaged. 2. Check to ensure the duplex re-feed motor M107 is functioning properly (Use component test to check duplexer re-feed motor function) 3. If either of these tests fail replace the Duplexing unit.
Code: 13.FF.FF
Display:
13.FF.FF
Description:
A power on residual paper jam has occurred (sensor).
Remedy:
1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Inspect the paper path and remove any obstructions. 3. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.
Code: 13.XX
Display:
13.XX -Manual sensor test for troubleshooting
Description:
Manual sensor test
Remedy:
1. From the Home screen, scroll to and touch the Administration button. 2. Touch the Troubleshooting button, and then touch the Diagnostic Tests button. 3. Touch the Manual Sensor Test button. 4. Activate a switch or sensor, and then watch the control-panel display for the switch or sensor state to change from green to clear or clear to green. It might take a few seconds to change.
Code: 20.00.00
Display:
20.00.00 Insufficient memory
Description:
Event log message 20.00.00. The product does not have enough memory to print the page. The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Remedy:
Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add product memory.
Code: 21.00.00
Display:
21.00.00 Page Too Complex
Description:
The product displays this message to indicate that the page decompression process was too slow for the product.
Remedy:
Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred.

Code: 30.01.01
Display:
30.01.01
Description:
The flatbed cover sensor was interrupted. The scanner flatbed cover is open. Message appears only in the event log and is not posted on the control panel. The control panel will read Flatbed Cover Open.
Remedy:
No action required. This error message should automatically clear. If the error persists, open the scanner tests to test the flatbed cover sensor. 1. If the cover is closed, check the cover sensor at the right rear of the scanner for correct mechanical functionality, using the scanner sensor test in the Administration / Troubleshooting / Diagnostics / ScannerTests Menu. 2. Check the connectors on the scanner control board (SCB) for loose connections. 3. Replace the lid-sensor assembly. 4. Replace the scanner control board (SCB). 5. Replace the image scanner assembly.
Code: 30.01.06
Display:
30.01.06
Description:
Scanner fan error.
Remedy:
1. Turn the product off, and then on again. 2. During the MFP initialization sequence, listen to the fan to determine if it is operating. 3. If the error persists, turn the product off, and then check the fan wire-harness connectors. 4. If the fan is not operating, replace the fan. 5. If the error persists, replace the Scan Control Board (SCB). NOTE: You might want to provide both parts the fan and the SCB to the on-site technician. Have the technician verify that the connector on the scanner controller PCB is firmly seated. Also, make sure that the connection for the fan in the base of the scanner assembly is firmly seated.
Code: 30.01.08
Display:
30.01.08 Home position error
Description:
The scanner optic failed to return to the home position.
Remedy:
1. Turn the product off, and then on again. 2. Observe the movement of the optics assembly. 3. If the error persists, run the scanner motor test under component test. Administration / Troubleshooting / Scanner tests / Flatbed motor test. 4. If issue still remains and firmware has been upgraded replace scanner control board (SCB). 5. If the error persists, replace the image scanner assembly (ISA).
Code: 30.01.14
Display:
30.01.14 Scan system EEPROM error
Description:
Scanner control board (SCB) EEPROM error.
Remedy:
1. Turn the product off, and then on again. 2. Make sure all connectors on the scanner control board (SCB) are seated fully. 3. Make sure the product has the latest scanner control board (SCB) firmware version. 4. Replace the scanner control board (SCB).
Code: 30.01.15
Display:
30.01.15 Scanner error
Description:
Scanner did not initialize (internal error). The scanner failed to be initialized due to an internal error.
Remedy:
1. Turn the product off, and then on again. 2. Make sure that all covers are installed correctly and that the document feeder and document feeder jam cover are closed. 3. Check all sensors on the scanner to make sure they are not blocked. 4. Look through the vents on back of scanner to see if the GREEN LEDs on the scanner control board (SCB) are illuminated. 5. Check all connections for scanner control board (SCB) to print engine. 6. Replace the scanner control board (SCB).
Code: 30.01.18
Display:
30.01.18 Scanner Error
Description:
Scanner internal optical sensor error.
Remedy:
1. Turn the product off, and then on again. 2. Make sure that all the connectors on the scanner control board (SCB) are seated fully. 3. Make sure that the product has the latest scanner control board (SCB) firmware version. 4. Replace the scanner control board (SCB). 5. If the error persists, replace the image scanner assembly (ISA).
Code: 30.01.19
Display:
30.01.19 Scanner lamp error
Description:
Scanner internal lamp sensor error.
Remedy:
1. Turn the product off, and then on again. 2. Verify that the scanner lamp turns on and off approximately 12 seconds after the product is turned on. 3. Test the lower lamp using the scanner test located in the Diagnostics menu. 4. Re-seat the interconnect cables between the optical carriage and the scanner control board (SCB). 5. Replace the image scanner assembly (ISA).
Code: 30.01.30
Display:
30.01.30 or 30.01.32
Description:
hp image ASIC error.
Remedy:
1. Turn the product off, and then on again. 2. Check the connections on the scanner control board (SCB). 3. Replace the scanner control board (SCB).

Code: 30.01.32
Display:
30.01.30 or 30.01.32
Description:
hp image ASIC error.
Remedy:
1. Turn the product off, and then on again. 2. Check the connections on the scanner control board (SCB). 3. Replace the scanner control board (SCB).
Code: 30.01.36
Display:
30.01.36 Upgrade Error try downloading upgrade again
Description:
Scanner firmware upgrade error.
Remedy:
1. Re-send the scanner firmware upgrade. 2. If the error persists, replace the scanner control board (SCB).
Code: 30.01.41
Display:
30.01.41 Scanner error
Description:
The formatter lost connections with the scanner control board (SCB) or communication was corrupted.
Remedy:
1. Turn the product off, and then on. 2. Remove and then re-seat the formatter. 3. Upgrade the firmware. 4. Verify that all cables are connected to the product and to the interconnect board, and scanner control board (SCB). 5. Verify that the scanner control board (SCB) has power. 6. Replace the scanner control board (SCB). 7. Replace the formatter.
Code: 30.01.42
Display:
30.01.42 Scanner error
Description:
Internal product communication error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner control board (SCB) connectors. 3. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the formatter is fully seated and the connectivity LED (smile face icon on the formatter) is illuminated. Check the fax card for proper seating on the formatter. (If fax card is not properly seated it can prevent the formatter from seating properly in the product.. 4. If the error persists, replace the scanner control board (SCB).
Code: 30.01.43
Display:
30.01.43 Scanner memory failure
Description:
Scan memory error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. If the error persists, replace the formatter.
Code: 30.01.44
Display:
30.01.44
Description:
Copy processor board (CPB) / Scanner control board (SCB) communication error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner cable. 3. Upgrade the firmware. 4. If the error persists, turn the product off, and then re-seat the formatter. 5. If the error persists, replace the scanner control board (SCB) or the formatter.
Code: 30.01.45
Display:
30.01.45
Description:
Internal Copy processor board (CPB) communication error. CPB code assertion error for the copy processor board firmware.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then remove and then re-seat the formatter. 3. Upgrade the firmware. 4. If the error persists, replace the scanner control board (SCB). 5. If the error persists, replace the formatter.
Code: 30.01.46
Display:
30.01.46 Scanner Error
Description:
The firmware cannot find the copy processor board.
Remedy:
1. Turn the product off, and then on again. 2. f the error persists, turn the product off, and then remove and then re-seat the formatter. 3. If the error persists, replace the scanner control board (SCB).
Code: 30.01.48
Display:
30.01.48 Scanner error
Description:
Scanner error. Scanner power is not connected.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner wire-harness connectors and the scanner power supply fan. 3. If the error persists, replace image scanner assembly.
Code: 30.01.49
Display:
30.01.49
Description:
Scanner inverter fan error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner wire-harness connectors and the scanner power supply fan. 3. If the error persists, replace the scanner power supply, the scanner power supply fan, or the SCB.
Code: 30.01.50
Display:
30.01.50 Scanner error
Description:
Internal scanner control board (SCB) error.
Remedy:
1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. If the error persists, replace the scanner control board (SCB).
Code: 30.03.14
Display:
30.03.14
Description:
A non-fatal error has occurred. A scanner EEPROM (NVM) error has occurred.
Remedy:
This is an informational message, and no action is required.
Code: 30.03.20
Display:
30.03.20
Description:
The copy processor board firmware cannot communicate with the PCA on the optical assembly.
Remedy:
1. Turn the product off, and then on again. 2. Verify that the FFCs between scanner and the scanner control board (SCB) are connected. 3. Replace the image scanner assembly.
Code: 30.03.22
Display:
30.03.22 Scanner failure
Description:
Front side illumination calibration failure. The scan module cannot see the illumination module, or marginal illumination. The optical assembly may not be parked under the calibration strip.
Remedy:
1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Check the event log for other scanner errors, and then resolve those errors. 4. Check the scan module FFC connection. 5. Replace the image scanner assembly.
Code: 30.03.23
Display:
30.03.23 Scanner failure
Description:
Flatbed alignment calibration error.
Remedy:
1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the image scanner assembly.
Code: 30.03.30
Display:
30.03.30 Scanner Failure
Description:
Flatbed motor shutdown. The scanner control board (SCB) cannot communicate with the flatbed scanner motor.
Remedy:
1. Turn the product off, and then on again. As the product turns on, verify that the scan head moves. 2. Verify that the drive belt is in the correct position. 3. Run diagnostics on the flatbed scanner to see if the scan bar moves. 4. Check the cable connection to the scanner control board (SCB). 5. Replace the image scanner assembly.
Code: 30.03.45
Display:
30.03.45 Scanner Error
Description:
Scanner control board (SCB) firmware assertion failure. SCB firmware assert controls the scan head motor.
Remedy:
1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the scanner control board (SCB). 4. Replace the image scanner assembly.
Code: 31.01.47
Display:
31.01.47 Document feeder not detected
Description:
The document feeder was not detected, the document feeder might not be connected. The flatbed glass is still available for scanning.
Remedy:
1. Turn the product off and then on. 2. If error persists, replace document feeder. NOTE: Before replacing the document feeder, technicians should verify that the connections between the document feeder and the product are fully seated.
Code: 31.03.14
Display:
31.03.14
Description:
Backside scanner EEPROM (NVM) error. A non-fatal error has occurred.
Remedy:
No action required.
Code: 31.03.20
Display:
31.03.20 backside scanner not detected
Description:
Backside scanner not detected.
Remedy:
1. Turn the product off, and then on. 2. Verify the cables between scanner and scanner control board (SCB) are connected. 3. Replace the document feeder assembly.
Code: 31.03.22
Display:
31.03.22 Scanner calibration failure
Description:
Backside illumination calibration failure.
Remedy:
1. Turn the product off, and then on. 2. Upgrade the firmware. 3. Verify the cables between scanner and scanner control board (SCB) are connected. 4. Replace the document feeder assembly.
Code: 31.03.30
Display:
31.03.30 Document feeder pick motor error
Description:
The document feeder pick motor is not turning.
Remedy:
1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the paper. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder.

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