hp LaserJet Enterprise MFP M630常见故障代码描述,英文手册4
更新时间：2024/3/28 19:29:41,view:110HP LaserJet Enterprise MFP M630打印机苏州漕湖复印机维修服务中心电话0512-696l6769，苏州HP LaserJet Enterprise MFP M630漕湖维修站，HP LaserJet Enterprise MFP M630漕湖维修站, hp 1005w报错50, 惠普126a一直显示HP重启又正常, hp5200lx清零, hp 2015dn 显示没墨, hpM403更改纸盒,
Code: 51.00.20
Display:
51.00.19 / 51.00.20 Laser Scanner Error - Laser malfunction
Description:
A printer laser scanner error occurred.
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the laser/scanner and Laser scanner cable. On-site technician perform the following before replacing parts. 1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. If the error persists, replace the laser/scanner and Laser scanner cable.
Code: 52.00.0
Display:
52.00.00/52.00.20 Scanner Startup/Rotation error
Description:
A printer laser scanner startup (52.00.00) or rotation (52.00.20) error occurred.
Remedy:
1. Turn the product off, and then on. 2. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning. Listen for a high pitched whine from the motor. If laser scanner motor is not functioning, replace the laser scanner. On-site technician perform the following before replacing parts. 1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. If the error persists, replace the laser/scanner.
Code: 52.00.20
Display:
52.00.00/52.00.20 Scanner Startup/Rotation error
Description:
A printer laser scanner startup (52.00.00) or rotation (52.00.20) error occurred.
Remedy:
1. Turn the product off, and then on. 2. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning. Listen for a high pitched whine from the motor. If laser scanner motor is not functioning, replace the laser scanner. On-site technician perform the following before replacing parts. 1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. If the error persists, replace the laser/scanner.
Code: 54.00.03
Display:
54.00.03 (EVENT LOG ONLY)
Description:
Environmental sensor abnormality warning; Environmental sensor (TH3) failure
Remedy:
1. Turn the product off, and then on. 2. If the environment sensor (TH3) has been removed or replaced, check the connector (J199) on the environment sensor and the connector (J42) on the DC controller PCA. 3. If the error persists, replace the environment sensor cable assembly.
Code: 54.06.21
Display:
54.06.21 (EVENT LOG ONLY)
Description:
Primary laser/scanner beam detect abnormality
Remedy:
1. Turn the product off, and then on. 2. If the product has had parts removed or replace, check the connector (J86) on the DC controller PCA. 3. If the error persists, replace the laser/scanner assembly.
Code: 55.00.01
Display:
55.00.01, 55.00.03 or 55.00.04 DC Controller Error
Description:
The communication link between the formatter and DC controller was lost. • 55.00.01.DC controller memory error. • 55.00.03-DC controller no engine response • 55.00.04-DC controller communications time out.
Remedy:
Turn the product off and then on. Verify that the all connectors on the DC controller are seated correctly. If the error persists, replace the DC controller.
Code: 55.00.03
Display:
55.00.01, 55.00.03 or 55.00.04 DC Controller Error
Description:
The communication link between the formatter and DC controller was lost. • 55.00.01.DC controller memory error. • 55.00.03-DC controller no engine response • 55.00.04-DC controller communications time out.
Remedy:
Turn the product off and then on. Verify that the all connectors on the DC controller are seated correctly. If the error persists, replace the DC controller.
Code: 55.00.04
Display:
55.00.01, 55.00.03 or 55.00.04 DC Controller Error
Description:
The communication link between the formatter and DC controller was lost. • 55.00.01.DC controller memory error. • 55.00.03-DC controller no engine response • 55.00.04-DC controller communications time out.
Remedy:
Turn the product off and then on. Verify that the all connectors on the DC controller are seated correctly. If the error persists, replace the DC controller.
Code: 55.00.05
Display:
55.00.05 Engine Firmware RFU Error
Description:
The firmware upgrade failed.
Remedy:
Turn the product off and then on. If issue remains re-send upgrade.
Code: 55.01.06
Display:
55.01.06, 55.02.06 DC controller error
Description:
NVRAM memory warning • 55.01.06 (event code) NVRAM memory data error warning • 55.02.06 (event code) NVRAM memory access error warning
Remedy:
Turn the product off, then on. If the error persists, replace the DC controller PCA.
Code: 55.02.06
Display:
55.01.06, 55.02.06 DC controller error
Description:
NVRAM memory warning • 55.01.06 (event code) NVRAM memory data error warning • 55.02.06 (event code) NVRAM memory access error warning
Remedy:
Turn the product off, then on. If the error persists, replace the DC controller PCA.
Code: 56.00.01
Display:
56.00.01 Illegal Input Printer Error
Description:
The product experienced an illegal input.
Remedy:
Turn the product off, then on. Remove any third-party hardware and test again
Code: 56.00.YY
Display:
56.00.YY
Description:
The product experienced a communication error with the optional paper trays.
Remedy:
1. Turn the product off, then on. 2. If the error persists, reseat the optional paper trays (1 x 500-sheet feeder and/or 3 x 500-sheet feeder). 3. Check the input connectors for damage. If a connector is damaged, replace the connector.
Code: 57.00.01
Display:
57.00.01 Main fan (FN101) failure
Description:
The product experienced a Main fan (FN101) failure.
Remedy:
Turn the product off, then on. Listen for fan noise at the back corner of the product. If no noise is heard, replace the main fan (FN101). If this part has been removed or replace, check the connector (J95) on the DC controller PCA and the connector (J64) on the low-voltage power supply assembly.
Code: 57.00.02
Display:
57.00.02 Laser/scanner fan (FN102) failure
Description:
The product has experienced a Laser/scanner fan (FN102) failure.
Remedy:
1. Turn the product off, then on. 2. If this part has been removed or replace, check the connector (J75) on the DC controller PCA. 3. If the error persists, replace the laser/scanner fan (FN102).
Code: 57.00.03
Display:
57.00.03 Cartridge fan failure (FM301)
Description:
The product has experienced a cartridge fan (FM301) error.
Remedy:
1. Turn the product off, then on. 2. Listen for fan noise at the middle back of the product. If no noise is heard, replace the cartridge frontside fan (FM103). 3. If this part has been removed or replace, check the connector (J79) on the DC controller PCA. 4. If the error persists, replace the cartridge front-side fan (FM103).
Code: 57.00.05
Display:
57.00.05 Switchback fan (FM105) failure
Description:
The product has experienced an Switchback fan (FM105) failure.
Remedy:
1. Turn the product off, then on. 2. Listen for fan noise at the front-left side of the product. If no noise is heard, replace the switchback fan (FM105). 3. If this part has been removed or replace, check the connector (J43) on the DC controller PCA. 4. Reconnect the intermediate connector (J1423) on the switchback fan. 5. If the error persists, replace the switchback fan (FM105).
Code: 57.00.06
Display:
57.00.06 Low-voltage power supply fan (FM104) failure
Description:
The product has experienced a Low-voltage power supply fan (FM104) failure
Remedy:
1. Turn the product off, then on. 2. While the product starts up, listen for fan noise at the middle back of the product. If no noise is heard, replace the LVPS fan (FM104). 3. If this part has been removed or replace, check the connector (J42) on the DC controller PCA. 4. Check the connector (J198) on the low-voltage power supply fan. 5. If the error persists, replace the LVPS fan (FM104).
Code: 57.00.07
Display:
57.00.07 Duplex fan (FM107) failure
Description:
The product has experienced an Duplex fan (FM107) failure.
Remedy:
1. Turn the product off, then on. 2. While the product starts up, listen for fan noise at the left side of the product. If no noise is heard, replace the duplex fan (FM107). 3. If this part has been removed or replace, check the connector (J84) on the DC controller PCA. 4. If the error persists, replace the duplexer. 5. If the error persists, replace the DC Controller.
Code: 57.XX.YZ
Display:
57.XX.YZ Error
Description:
Remedy:
Use the wiring diagram to trace back where the fan gets its supply voltage. The connectors are supplied in the troubleshooting steps. If after following the steps provided the issue is not resolved it may be a voltage source issue from the DC Controller or LVPS. Depending which FAN is failing one of these parts may need to be replaced as a following step.
Code: 58.00.02
Display:
58.00.02 Error
Description:
Environmental sensor (TH3) failure.
Remedy:
1. Turn the product off and then back on. 2. If this part has been removed or replace, check the connector (J42) on the DC controller PCA. 3. Reconnect the intermediate connector (J199) on the environmental sensor. 4. If the error persists, replace the environmental sensor (TH3).
Code: 58.00.03
Display:
58.00.03 Error
Description:
DC controller CPU failure.
Remedy:
1. Turn the product off and then back on. 2. Check all of the connectors on the DC controller PCA. 3. If the error persists, replace the DC controller PCA.
Code: 58.00.04
Display:
58.00.04 Error
Description:
The product experienced a low voltage power supply unit malfunction.
Remedy:
1. Turn the product off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the product is located has experienced brown outs or is subject to power quality issues. 2. Ensure product is plug into dedicated power outlet. 3. If error persists, replace the Low Voltage Power Supply (LVPS).
Code: 58.01.04
Display:
58.01.04 Error
Description:
24V power supply error during operation. During regular printing operation the 24V power supply experienced an error.
Remedy:
1. Turn the product off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the product is located has experienced brown outs or is subject to power quality issues. 2. Ensure product is plug into dedicated power outlet. 3. If error persists, replace the Low Voltage Power Supply (LVPS).
Code: 58.02.04
Display:
58.02.04 Error
Description:
24V power supply error during boot or wake. During product power on or when waking from sleep mode, the printer experienced an error with the 24V power supply.
Remedy:
1. Turn the product off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the product is located has experienced brown outs or is subject to power quality issues. 2. Ensure product is plug into dedicated power outlet. 3. If error persists, replace the Low Voltage Power Supply (LVPS).
Code: 59.00.00
Display:
59.00.00 or 59.00.10 Error
Description:
Feed motor (M101) failure (start-up or rotational).
Remedy:
1. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M101). 2. If the product has been serviced, check the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA. 3. Replace the feed motor (M101).
Code: 59.00.10
Display:
59.00.00 or 59.00.10 Error
Description:
Feed motor (M101) failure (start-up or rotational).
Remedy:
1. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M101). 2. If the product has been serviced, check the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA. 3. Replace the feed motor (M101).
Code: 59.00.30
Display:
59.00.30 or 59.00.40 Error
Description:
Fuser motor (M299) failure (start-up or rotational).
Remedy:
1. Use the fuser motor (M299) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the fuser motor (M299). 2. Reconnect the connector (J221) on the feed motor and the connector (J89) on the DC controller PCA. 3. Replace the fuser motor (M299).
Code: 59.00.40
Display:
59.00.30 or 59.00.40 Error
Description:
Fuser motor (M299) failure (start-up or rotational).
Remedy:
1. Use the fuser motor (M299) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the fuser motor (M299). 2. Reconnect the connector (J221) on the feed motor and the connector (J89) on the DC controller PCA. 3. Replace the fuser motor (M299).
Code: 59.05.50
Display:
59.05.50 59.05.60 Error
Description:
A motor startup error has occurred Drum motor (M102).
Remedy:
1. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor. 2. If the product has been serviced, check the connector (J187) on the ITB motor and the connector (J87) on the DC controller PCA. 3. Replace the Drum motor (M102)
Code: 59.05.60
Display:
59.05.50 59.05.60 Error
Description:
A motor startup error has occurred Drum motor (M102).
Remedy:
1. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor. 2. If the product has been serviced, check the connector (J187) on the ITB motor and the connector (J87) on the DC controller PCA. 3. Replace the Drum motor (M102)
Code: 59.A2.02
Display:
59.A2.02 Error
Description:
Media input source 2 lifter motor malfunction (M103).
Remedy:
1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 2).
Code: 59.A3.03
Display:
59.A3.03 Error
Description:
Media input source 3 lifter motor malfunction (M1).
Remedy:
Use the following to troubleshoot the error: 1x500-sheet/3x500-sheet paper deck: 1. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1606 and 1607) on the on the paper feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 3).
Code: 59.A4.04
Display:
59.A4.04 Error
Description:
Media input source 4 lifter motor malfunction (M3). 3x500 sheet paper deck only.
Remedy:
1. Use the Tray/Bin manual sensor test to verify that the Tray 4 paper (SR5 and SR8) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1604 and 1605) on the on the sheet feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 4).
Code: 59.A5.05
Display:
59.A5.05 Error
Description:
Media input source 5 lifter motor malfunction (M4). 3x500 sheet paper deck only.
Remedy:
1. Use the Tray/Bin manual sensor test to verify that the Tray 5 paper (SR9 and SR12) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1601 and 1602) on the on the sheet feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 5).
Code: 60.00.02
Display:
60.00.02 Tray 2 lifting error
Description:
Tray 2 lifting error. Tray 2 did not raise to the paper surface sensor in the required amount of time.
Remedy:
1. Remove the tray and manually rotate the gear on the rear of the tray to make sure that the lift mechanism is working. 2. With the tray removed, pressing any of the paper size switches will cause the tray lift motor to run. If the motor does not work, replace the lifter assembly. 3. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning. 4. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA. 5. If the error persists, replace the lifter drive assembly (Tray 2).
Code: 60.00.03
Display:
60.00.03 Tray 3 lifting error
Description:
Tray 3 lifting error. Tray 3 did not raise to the paper surface sensor in the required amount of time.
Remedy:
1. Remove the tray and manually rotate the gear on the rear of the tray to make sure that the lift mechanism is working. 2. With the tray removed, pressing any of the paper size switches will cause the tray lift motor to run. If the motor does not work, replace the lifter assembly. 3. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors are properly functioning. 4. If this part has been removed or replace, check the connector (1606 and 1607) on the on the paper feeder controller PCA. 5. If the error persists, replace the lifter drive assembly (Tray 3).
Code: 60.00.04
Display:
60.00.04 Tray 4 lifting error
Description:
Tray 4 lifting error. Tray 4 did not raise to the paper surface sensor in the required amount of time.
Remedy:
1. Remove the tray and manually rotate the gear on the rear of the tray to make sure that the lift mechanism is working. 2. With the tray removed, pressing any of the paper size switches will cause the tray lift motor to run. If the motor does not work, replace the lifter assembly. 3. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR5 and SR6) surface sensors are properly functioning. 4. If this part has been removed or replace, check the connector (1604 and 1605) on the on the paper feeder controller PCA. 5. If the error persists, replace the lifter drive assembly (Tray 4).
Code: 60.00.05
Display:
60.00.05 Tray 5 lifting error
Description:
Tray 5 lifting error. Tray 5 did not raise to the paper surface sensor in the required amount of time.
Remedy:
1. Remove the tray and manually rotate the gear on the rear of the tray to make sure that the lift mechanism is working. 2. With the tray removed, pressing any of the paper size switches will cause the tray lift motor to run. If the motor does not work, replace the lifter assembly. 3. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR8 and SR9) surface sensors are properly functioning. 4. If this part has been removed or replace, check the connector (1601 and 1602) on the on the paper feeder controller PCA. 5. If the error persists, replace the lifter drive assembly (Tray 5).
Code: 62.00.00
Display:
62.00.00 No system
Description:
The product experienced an internal system failure.
Remedy:
1. Turn the product off, then on. 2. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. 3. If the firmware upgrade does not resolve the problem, replace the hard disk.
Code: 65.80.A0
Display:
65.80.A0, 65.80.A1: Output accessory Failure
Description:
Output accessory disconnected. An external paper handling accessory connection has been interrupted.
Remedy:
1. Turn the product off. 2. Make sure that the communication cable from the finisher to the engine is installed correctly. 3. Make sure that all packing materials have been removed from the paper handling accessory. 4. Check the paper path for obstructions, or jammed paper. 5. Turn the product on. If the error persists, replace the accessory.
Code: 65.80.A1
Display:
65.80.A0, 65.80.A1: Output accessory Failure
Description:
Output accessory disconnected. An external paper handling accessory connection has been interrupted.
Remedy:
1. Turn the product off. 2. Make sure that the communication cable from the finisher to the engine is installed correctly. 3. Make sure that all packing materials have been removed from the paper handling accessory. 4. Check the paper path for obstructions, or jammed paper. 5. Turn the product on. If the error persists, replace the accessory.
Code: 66.00.20
Display:
66.00.20
Description:
Over Current Error. This is an output device failure related message.
Remedy:
1. Turn the product off, and then on. 2. Make sure that the finisher is connected correctly. 3. If the error persists, replace the Stapler/Stacker Unit.
Code: 66.00.40
Display:
66.00.40
Description:
NVRAM Error. This is a finisher control board NVRAM error. The checksum for the finisher stacker controller PCA has an error when the power is turned on.
Remedy:
1. Turn the product off, and then on. 2. Make sure that the finisher is connected correctly. 3. If the error persists, replace the Stapler/Stacker Unit.
Code: 66.00.50
Display:
66.00.50
Description:
This is a CAN-CPU sequence error.
Remedy:
1. Turn the product off, and then on. 2. Make sure that the finisher is connected correctly. 3. If the error persists, replace the Stapler/Stacker Unit.
Code: 66.00.77
Display:
66.00.77
Description:
This is a device communication error. The communication between the print engine and the finisher has been interrupted or lost.
Remedy:
1. Turn the product off, and then on. 2. Make sure that the finisher is connected correctly. 3. If the error persists, replace the Stapler/Stacker Unit.
Code: 66.00.79
Display:
66.00.79
Description:
This is a JetLink communication error. The product has lost JetLink communication with the output device.
Remedy:
1. Turn off the product, and then disconnect the finisher. 2. Inspect and reconnect the JetLink cable (power and communication cable) from the finisher to the product. 3. Reconnect the finisher to the product. 4. Turn the product on. 5. If the error persists, replace the stacker controller PCA or the Stapler/Stacker Unit.
Code: 66.80.YY
Display:
66.80.YY Stapler/Stacker failure
Description:
An external paper handling accessory error has occurred.
Remedy:
1. Turn off the product, and then disconnect the finisher. 2. Inspect and reconnect the JetLink cable (power and communication cable) from the finisher to the product. 3. Inspect the finisher for paper jams. 4. Reconnect the finisher to the product. 5. Turn the product on. 6. If the error persists, replace the Stapler/Stacker Unit.
Code: 70.00.00
Display:
70.00.00 Error
Description:
DC controller failure.
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the DC controller.
Code: 80.0X.YY
Display:
80.0X.YY Embedded Jetdirect Error
Description:
An Embedded hp JetDirect print server critical error has occurred.
Remedy:
1. Turn the product off, and then on. 2. Remove the RJ45 cable. 3. Turn the product off, and then on. 4. Reconnect the RJ45 cable. 5. If the error persists, replace the formatter.
Code: 82.73.46
Display:
82.73.46, 82.73.47
Description:
A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.
Code: 82.73.47
Display:
82.73.46, 82.73.47
Description:
A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.
Code: 98.00.01
Display:
98.00.01 or 98.01.00 Corrupt data in firmware volume
Description:
Data corrupt has occurred in the firmware volume.
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.
Code: 98.00.02
Display:
98.00.02 Corrupt data in the solutions volume
Description:
Data corrupt has occurred in the solutions volume.
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.
Code: 98.00.03
Display:
98.00.03 Corrupt data in the configuration volume
Description:
Data corrupt has occurred in the configuration volume.
Remedy:
1. Turn the product off, and then on. 2. Download the firmware again, and then attempt the upgrade again. 3. Use the Clean Disk item in the Preboot menu. 4. Reload the firmware.
Code: 98.00.04
Display:
98.00.04 Corrupt data in the job data volume
Description:
Data corrupt has occurred in the job data volume.
Remedy:
1. Turn the product off, and then on. 2. Rerun the file erase function.
Code: 98.01.00
Display:
98.00.01 or 98.01.00 Corrupt data in firmware volume
Description:
Data corrupt has occurred in the firmware volume.
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.
Code: 99.00.01
Display:
99.00.01 Upgrade not performed file is corrupt
Description:
A remote firmware upgrade (RFU) was not performed. This is a CRC error in the firmware image (bad image).
Remedy:
Download the RFU file, and then attempt the upgrade again.
Code: 99.00.02
Display:
99.00.02 Upgrade not performed timeout during receive
Description:
A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header number and size. It indicates a problem with the network environment, not the product.
Remedy:
The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port.
Code: 99.XX.YY
Display:
99.XX.YY
Description:
A message of this form indicates a firmware installation error.
Remedy:
Reload the firmware.
Display:
51.00.19 / 51.00.20 Laser Scanner Error - Laser malfunction
Description:
A printer laser scanner error occurred.
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the laser/scanner and Laser scanner cable. On-site technician perform the following before replacing parts. 1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. If the error persists, replace the laser/scanner and Laser scanner cable.
Code: 52.00.0
Display:
52.00.00/52.00.20 Scanner Startup/Rotation error
Description:
A printer laser scanner startup (52.00.00) or rotation (52.00.20) error occurred.
Remedy:
1. Turn the product off, and then on. 2. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning. Listen for a high pitched whine from the motor. If laser scanner motor is not functioning, replace the laser scanner. On-site technician perform the following before replacing parts. 1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. If the error persists, replace the laser/scanner.
Code: 52.00.20
Display:
52.00.00/52.00.20 Scanner Startup/Rotation error
Description:
A printer laser scanner startup (52.00.00) or rotation (52.00.20) error occurred.
Remedy:
1. Turn the product off, and then on. 2. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning. Listen for a high pitched whine from the motor. If laser scanner motor is not functioning, replace the laser scanner. On-site technician perform the following before replacing parts. 1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. If the error persists, replace the laser/scanner.
Code: 54.00.03
Display:
54.00.03 (EVENT LOG ONLY)
Description:
Environmental sensor abnormality warning; Environmental sensor (TH3) failure
Remedy:
1. Turn the product off, and then on. 2. If the environment sensor (TH3) has been removed or replaced, check the connector (J199) on the environment sensor and the connector (J42) on the DC controller PCA. 3. If the error persists, replace the environment sensor cable assembly.
Code: 54.06.21
Display:
54.06.21 (EVENT LOG ONLY)
Description:
Primary laser/scanner beam detect abnormality
Remedy:
1. Turn the product off, and then on. 2. If the product has had parts removed or replace, check the connector (J86) on the DC controller PCA. 3. If the error persists, replace the laser/scanner assembly.
Code: 55.00.01
Display:
55.00.01, 55.00.03 or 55.00.04 DC Controller Error
Description:
The communication link between the formatter and DC controller was lost. • 55.00.01.DC controller memory error. • 55.00.03-DC controller no engine response • 55.00.04-DC controller communications time out.
Remedy:
Turn the product off and then on. Verify that the all connectors on the DC controller are seated correctly. If the error persists, replace the DC controller.
Code: 55.00.03
Display:
55.00.01, 55.00.03 or 55.00.04 DC Controller Error
Description:
The communication link between the formatter and DC controller was lost. • 55.00.01.DC controller memory error. • 55.00.03-DC controller no engine response • 55.00.04-DC controller communications time out.
Remedy:
Turn the product off and then on. Verify that the all connectors on the DC controller are seated correctly. If the error persists, replace the DC controller.
Code: 55.00.04
Display:
55.00.01, 55.00.03 or 55.00.04 DC Controller Error
Description:
The communication link between the formatter and DC controller was lost. • 55.00.01.DC controller memory error. • 55.00.03-DC controller no engine response • 55.00.04-DC controller communications time out.
Remedy:
Turn the product off and then on. Verify that the all connectors on the DC controller are seated correctly. If the error persists, replace the DC controller.
Code: 55.00.05
Display:
55.00.05 Engine Firmware RFU Error
Description:
The firmware upgrade failed.
Remedy:
Turn the product off and then on. If issue remains re-send upgrade.
Code: 55.01.06
Display:
55.01.06, 55.02.06 DC controller error
Description:
NVRAM memory warning • 55.01.06 (event code) NVRAM memory data error warning • 55.02.06 (event code) NVRAM memory access error warning
Remedy:
Turn the product off, then on. If the error persists, replace the DC controller PCA.
Code: 55.02.06
Display:
55.01.06, 55.02.06 DC controller error
Description:
NVRAM memory warning • 55.01.06 (event code) NVRAM memory data error warning • 55.02.06 (event code) NVRAM memory access error warning
Remedy:
Turn the product off, then on. If the error persists, replace the DC controller PCA.
Code: 56.00.01
Display:
56.00.01 Illegal Input Printer Error
Description:
The product experienced an illegal input.
Remedy:
Turn the product off, then on. Remove any third-party hardware and test again
Code: 56.00.YY
Display:
56.00.YY
Description:
The product experienced a communication error with the optional paper trays.
Remedy:
1. Turn the product off, then on. 2. If the error persists, reseat the optional paper trays (1 x 500-sheet feeder and/or 3 x 500-sheet feeder). 3. Check the input connectors for damage. If a connector is damaged, replace the connector.
Code: 57.00.01
Display:
57.00.01 Main fan (FN101) failure
Description:
The product experienced a Main fan (FN101) failure.
Remedy:
Turn the product off, then on. Listen for fan noise at the back corner of the product. If no noise is heard, replace the main fan (FN101). If this part has been removed or replace, check the connector (J95) on the DC controller PCA and the connector (J64) on the low-voltage power supply assembly.
Code: 57.00.02
Display:
57.00.02 Laser/scanner fan (FN102) failure
Description:
The product has experienced a Laser/scanner fan (FN102) failure.
Remedy:
1. Turn the product off, then on. 2. If this part has been removed or replace, check the connector (J75) on the DC controller PCA. 3. If the error persists, replace the laser/scanner fan (FN102).
Code: 57.00.03
Display:
57.00.03 Cartridge fan failure (FM301)
Description:
The product has experienced a cartridge fan (FM301) error.
Remedy:
1. Turn the product off, then on. 2. Listen for fan noise at the middle back of the product. If no noise is heard, replace the cartridge frontside fan (FM103). 3. If this part has been removed or replace, check the connector (J79) on the DC controller PCA. 4. If the error persists, replace the cartridge front-side fan (FM103).
Code: 57.00.05
Display:
57.00.05 Switchback fan (FM105) failure
Description:
The product has experienced an Switchback fan (FM105) failure.
Remedy:
1. Turn the product off, then on. 2. Listen for fan noise at the front-left side of the product. If no noise is heard, replace the switchback fan (FM105). 3. If this part has been removed or replace, check the connector (J43) on the DC controller PCA. 4. Reconnect the intermediate connector (J1423) on the switchback fan. 5. If the error persists, replace the switchback fan (FM105).
Code: 57.00.06
Display:
57.00.06 Low-voltage power supply fan (FM104) failure
Description:
The product has experienced a Low-voltage power supply fan (FM104) failure
Remedy:
1. Turn the product off, then on. 2. While the product starts up, listen for fan noise at the middle back of the product. If no noise is heard, replace the LVPS fan (FM104). 3. If this part has been removed or replace, check the connector (J42) on the DC controller PCA. 4. Check the connector (J198) on the low-voltage power supply fan. 5. If the error persists, replace the LVPS fan (FM104).
Code: 57.00.07
Display:
57.00.07 Duplex fan (FM107) failure
Description:
The product has experienced an Duplex fan (FM107) failure.
Remedy:
1. Turn the product off, then on. 2. While the product starts up, listen for fan noise at the left side of the product. If no noise is heard, replace the duplex fan (FM107). 3. If this part has been removed or replace, check the connector (J84) on the DC controller PCA. 4. If the error persists, replace the duplexer. 5. If the error persists, replace the DC Controller.
Code: 57.XX.YZ
Display:
57.XX.YZ Error
Description:
Remedy:
Use the wiring diagram to trace back where the fan gets its supply voltage. The connectors are supplied in the troubleshooting steps. If after following the steps provided the issue is not resolved it may be a voltage source issue from the DC Controller or LVPS. Depending which FAN is failing one of these parts may need to be replaced as a following step.
Code: 58.00.02
Display:
58.00.02 Error
Description:
Environmental sensor (TH3) failure.
Remedy:
1. Turn the product off and then back on. 2. If this part has been removed or replace, check the connector (J42) on the DC controller PCA. 3. Reconnect the intermediate connector (J199) on the environmental sensor. 4. If the error persists, replace the environmental sensor (TH3).
Code: 58.00.03
Display:
58.00.03 Error
Description:
DC controller CPU failure.
Remedy:
1. Turn the product off and then back on. 2. Check all of the connectors on the DC controller PCA. 3. If the error persists, replace the DC controller PCA.
Code: 58.00.04
Display:
58.00.04 Error
Description:
The product experienced a low voltage power supply unit malfunction.
Remedy:
1. Turn the product off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the product is located has experienced brown outs or is subject to power quality issues. 2. Ensure product is plug into dedicated power outlet. 3. If error persists, replace the Low Voltage Power Supply (LVPS).
Code: 58.01.04
Display:
58.01.04 Error
Description:
24V power supply error during operation. During regular printing operation the 24V power supply experienced an error.
Remedy:
1. Turn the product off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the product is located has experienced brown outs or is subject to power quality issues. 2. Ensure product is plug into dedicated power outlet. 3. If error persists, replace the Low Voltage Power Supply (LVPS).
Code: 58.02.04
Display:
58.02.04 Error
Description:
24V power supply error during boot or wake. During product power on or when waking from sleep mode, the printer experienced an error with the 24V power supply.
Remedy:
1. Turn the product off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the product is located has experienced brown outs or is subject to power quality issues. 2. Ensure product is plug into dedicated power outlet. 3. If error persists, replace the Low Voltage Power Supply (LVPS).
Code: 59.00.00
Display:
59.00.00 or 59.00.10 Error
Description:
Feed motor (M101) failure (start-up or rotational).
Remedy:
1. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M101). 2. If the product has been serviced, check the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA. 3. Replace the feed motor (M101).
Code: 59.00.10
Display:
59.00.00 or 59.00.10 Error
Description:
Feed motor (M101) failure (start-up or rotational).
Remedy:
1. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M101). 2. If the product has been serviced, check the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA. 3. Replace the feed motor (M101).
Code: 59.00.30
Display:
59.00.30 or 59.00.40 Error
Description:
Fuser motor (M299) failure (start-up or rotational).
Remedy:
1. Use the fuser motor (M299) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the fuser motor (M299). 2. Reconnect the connector (J221) on the feed motor and the connector (J89) on the DC controller PCA. 3. Replace the fuser motor (M299).
Code: 59.00.40
Display:
59.00.30 or 59.00.40 Error
Description:
Fuser motor (M299) failure (start-up or rotational).
Remedy:
1. Use the fuser motor (M299) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the fuser motor (M299). 2. Reconnect the connector (J221) on the feed motor and the connector (J89) on the DC controller PCA. 3. Replace the fuser motor (M299).
Code: 59.05.50
Display:
59.05.50 59.05.60 Error
Description:
A motor startup error has occurred Drum motor (M102).
Remedy:
1. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor. 2. If the product has been serviced, check the connector (J187) on the ITB motor and the connector (J87) on the DC controller PCA. 3. Replace the Drum motor (M102)
Code: 59.05.60
Display:
59.05.50 59.05.60 Error
Description:
A motor startup error has occurred Drum motor (M102).
Remedy:
1. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor. 2. If the product has been serviced, check the connector (J187) on the ITB motor and the connector (J87) on the DC controller PCA. 3. Replace the Drum motor (M102)
Code: 59.A2.02
Display:
59.A2.02 Error
Description:
Media input source 2 lifter motor malfunction (M103).
Remedy:
1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 2).
Code: 59.A3.03
Display:
59.A3.03 Error
Description:
Media input source 3 lifter motor malfunction (M1).
Remedy:
Use the following to troubleshoot the error: 1x500-sheet/3x500-sheet paper deck: 1. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1606 and 1607) on the on the paper feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 3).
Code: 59.A4.04
Display:
59.A4.04 Error
Description:
Media input source 4 lifter motor malfunction (M3). 3x500 sheet paper deck only.
Remedy:
1. Use the Tray/Bin manual sensor test to verify that the Tray 4 paper (SR5 and SR8) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1604 and 1605) on the on the sheet feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 4).
Code: 59.A5.05
Display:
59.A5.05 Error
Description:
Media input source 5 lifter motor malfunction (M4). 3x500 sheet paper deck only.
Remedy:
1. Use the Tray/Bin manual sensor test to verify that the Tray 5 paper (SR9 and SR12) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1601 and 1602) on the on the sheet feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 5).
Code: 60.00.02
Display:
60.00.02 Tray 2 lifting error
Description:
Tray 2 lifting error. Tray 2 did not raise to the paper surface sensor in the required amount of time.
Remedy:
1. Remove the tray and manually rotate the gear on the rear of the tray to make sure that the lift mechanism is working. 2. With the tray removed, pressing any of the paper size switches will cause the tray lift motor to run. If the motor does not work, replace the lifter assembly. 3. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning. 4. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA. 5. If the error persists, replace the lifter drive assembly (Tray 2).
Code: 60.00.03
Display:
60.00.03 Tray 3 lifting error
Description:
Tray 3 lifting error. Tray 3 did not raise to the paper surface sensor in the required amount of time.
Remedy:
1. Remove the tray and manually rotate the gear on the rear of the tray to make sure that the lift mechanism is working. 2. With the tray removed, pressing any of the paper size switches will cause the tray lift motor to run. If the motor does not work, replace the lifter assembly. 3. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors are properly functioning. 4. If this part has been removed or replace, check the connector (1606 and 1607) on the on the paper feeder controller PCA. 5. If the error persists, replace the lifter drive assembly (Tray 3).
Code: 60.00.04
Display:
60.00.04 Tray 4 lifting error
Description:
Tray 4 lifting error. Tray 4 did not raise to the paper surface sensor in the required amount of time.
Remedy:
1. Remove the tray and manually rotate the gear on the rear of the tray to make sure that the lift mechanism is working. 2. With the tray removed, pressing any of the paper size switches will cause the tray lift motor to run. If the motor does not work, replace the lifter assembly. 3. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR5 and SR6) surface sensors are properly functioning. 4. If this part has been removed or replace, check the connector (1604 and 1605) on the on the paper feeder controller PCA. 5. If the error persists, replace the lifter drive assembly (Tray 4).
Code: 60.00.05
Display:
60.00.05 Tray 5 lifting error
Description:
Tray 5 lifting error. Tray 5 did not raise to the paper surface sensor in the required amount of time.
Remedy:
1. Remove the tray and manually rotate the gear on the rear of the tray to make sure that the lift mechanism is working. 2. With the tray removed, pressing any of the paper size switches will cause the tray lift motor to run. If the motor does not work, replace the lifter assembly. 3. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR8 and SR9) surface sensors are properly functioning. 4. If this part has been removed or replace, check the connector (1601 and 1602) on the on the paper feeder controller PCA. 5. If the error persists, replace the lifter drive assembly (Tray 5).
Code: 62.00.00
Display:
62.00.00 No system
Description:
The product experienced an internal system failure.
Remedy:
1. Turn the product off, then on. 2. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. 3. If the firmware upgrade does not resolve the problem, replace the hard disk.
Code: 65.80.A0
Display:
65.80.A0, 65.80.A1: Output accessory Failure
Description:
Output accessory disconnected. An external paper handling accessory connection has been interrupted.
Remedy:
1. Turn the product off. 2. Make sure that the communication cable from the finisher to the engine is installed correctly. 3. Make sure that all packing materials have been removed from the paper handling accessory. 4. Check the paper path for obstructions, or jammed paper. 5. Turn the product on. If the error persists, replace the accessory.
Code: 65.80.A1
Display:
65.80.A0, 65.80.A1: Output accessory Failure
Description:
Output accessory disconnected. An external paper handling accessory connection has been interrupted.
Remedy:
1. Turn the product off. 2. Make sure that the communication cable from the finisher to the engine is installed correctly. 3. Make sure that all packing materials have been removed from the paper handling accessory. 4. Check the paper path for obstructions, or jammed paper. 5. Turn the product on. If the error persists, replace the accessory.
Code: 66.00.20
Display:
66.00.20
Description:
Over Current Error. This is an output device failure related message.
Remedy:
1. Turn the product off, and then on. 2. Make sure that the finisher is connected correctly. 3. If the error persists, replace the Stapler/Stacker Unit.
Code: 66.00.40
Display:
66.00.40
Description:
NVRAM Error. This is a finisher control board NVRAM error. The checksum for the finisher stacker controller PCA has an error when the power is turned on.
Remedy:
1. Turn the product off, and then on. 2. Make sure that the finisher is connected correctly. 3. If the error persists, replace the Stapler/Stacker Unit.
Code: 66.00.50
Display:
66.00.50
Description:
This is a CAN-CPU sequence error.
Remedy:
1. Turn the product off, and then on. 2. Make sure that the finisher is connected correctly. 3. If the error persists, replace the Stapler/Stacker Unit.
Code: 66.00.77
Display:
66.00.77
Description:
This is a device communication error. The communication between the print engine and the finisher has been interrupted or lost.
Remedy:
1. Turn the product off, and then on. 2. Make sure that the finisher is connected correctly. 3. If the error persists, replace the Stapler/Stacker Unit.
Code: 66.00.79
Display:
66.00.79
Description:
This is a JetLink communication error. The product has lost JetLink communication with the output device.
Remedy:
1. Turn off the product, and then disconnect the finisher. 2. Inspect and reconnect the JetLink cable (power and communication cable) from the finisher to the product. 3. Reconnect the finisher to the product. 4. Turn the product on. 5. If the error persists, replace the stacker controller PCA or the Stapler/Stacker Unit.
Code: 66.80.YY
Display:
66.80.YY Stapler/Stacker failure
Description:
An external paper handling accessory error has occurred.
Remedy:
1. Turn off the product, and then disconnect the finisher. 2. Inspect and reconnect the JetLink cable (power and communication cable) from the finisher to the product. 3. Inspect the finisher for paper jams. 4. Reconnect the finisher to the product. 5. Turn the product on. 6. If the error persists, replace the Stapler/Stacker Unit.
Code: 70.00.00
Display:
70.00.00 Error
Description:
DC controller failure.
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the DC controller.
Code: 80.0X.YY
Display:
80.0X.YY Embedded Jetdirect Error
Description:
An Embedded hp JetDirect print server critical error has occurred.
Remedy:
1. Turn the product off, and then on. 2. Remove the RJ45 cable. 3. Turn the product off, and then on. 4. Reconnect the RJ45 cable. 5. If the error persists, replace the formatter.
Code: 82.73.46
Display:
82.73.46, 82.73.47
Description:
A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.
Code: 82.73.47
Display:
82.73.46, 82.73.47
Description:
A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.
Code: 98.00.01
Display:
98.00.01 or 98.01.00 Corrupt data in firmware volume
Description:
Data corrupt has occurred in the firmware volume.
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.
Code: 98.00.02
Display:
98.00.02 Corrupt data in the solutions volume
Description:
Data corrupt has occurred in the solutions volume.
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.
Code: 98.00.03
Display:
98.00.03 Corrupt data in the configuration volume
Description:
Data corrupt has occurred in the configuration volume.
Remedy:
1. Turn the product off, and then on. 2. Download the firmware again, and then attempt the upgrade again. 3. Use the Clean Disk item in the Preboot menu. 4. Reload the firmware.
Code: 98.00.04
Display:
98.00.04 Corrupt data in the job data volume
Description:
Data corrupt has occurred in the job data volume.
Remedy:
1. Turn the product off, and then on. 2. Rerun the file erase function.
Code: 98.01.00
Display:
98.00.01 or 98.01.00 Corrupt data in firmware volume
Description:
Data corrupt has occurred in the firmware volume.
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.
Code: 99.00.01
Display:
99.00.01 Upgrade not performed file is corrupt
Description:
A remote firmware upgrade (RFU) was not performed. This is a CRC error in the firmware image (bad image).
Remedy:
Download the RFU file, and then attempt the upgrade again.
Code: 99.00.02
Display:
99.00.02 Upgrade not performed timeout during receive
Description:
A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header number and size. It indicates a problem with the network environment, not the product.
Remedy:
The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port.
Code: 99.XX.YY
Display:
99.XX.YY
Description:
A message of this form indicates a firmware installation error.
Remedy:
Reload the firmware.
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