hp DesignJet L28500常见故障代码描述,英文手册2
Code: 14.87:10
Description:
Curing power regulator OverTemp
Causes:
Curing power regulator OverTemp.
Remedy:
1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Run the Monitoring Sine-waves and Resistances diagnostic test. 3. Check the cable connections. 4. Check that the input voltage is within specifications. 5. Replace the sine-wave converter.
Code: 14.88:10
Description:
Curing power regulator overvoltage or short-circuit
Causes:
Curing power regulator overvoltage or short-circuit.
Remedy:
1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Run the Monitoring Sine-waves and Resistances diagnostic test. 3. Check the cable connections. 4. Check that the input voltage is within specifications. 5. Replace the sine-wave converter.
Code: 14.89:10
Description:
Curing sine-wave converter failure
Causes:
Curing sine-wave converter failure.
Remedy:
1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Replace the sine-wave converter.
Code: 15.01:00
Description:
Drying system warn-up timed out
Causes:
The drying system is unable to warm up in the pre-defined amount of time (to 45°C for standby and normally 55°C or 60°C for printing).
Remedy:
1. Check that the room temperature is within the printer's operating specifications; it should be higher than 15¢XC for printer operation. If it is too low, increase the room temperature. 2. Check that the input voltage is within the printer¡¦s operating specifications: see the Site Preparation Guide. 3. Check whether the substrate loaded on the printer is too transparent or reflective for the IR sensor to detect the surface temperature. You can check this by loading another type of substrate. 4. Check whether the Dryer IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 5. Check that the position of the IR sensor is correct. If it is pointing to a position other than the substrate this will cause an error. 6. Perform the Heating IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Dryer IR sensor if required. 7. Replace the cables from the PrintMech PCA to the connection box. 8. Replace the PrintMech PCA.
Code: 15.02:00
Description:
Drying system cool-down timed out
Causes:
The drying system is unable to cool down in the pre-defined amount of time.
Remedy:
1. Check that the room temperature is within the printer¡¦s operating specifications. If necessary, remove external sources of heat, such as strong lights, direct sunlight, or heaters. 2. This system error can occur if the ¡¥Minimum Drying Power¡¦ setting in the RIP is too high. Set the Minimum Drying Power to 0, and check whether the error repeats. 3. Check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans. 4. Check that all the fans are functioning correctly. Check that the cables of the fans are undamaged and connected. Replace any fans if required: Top Cover Fans. Drying Fans. Curing Fans.
Code: 15.03:00
Description:
Drying system temperature too high
Causes:
The drying system has exceeded the upper temperature limit.
Remedy:
1. Check that the room temperature is within the printer¡¦s operating specifications. If necessary, remove external sources of heat, such as strong lights, direct sunlight, or heaters. 2. This system error can occur if the ¡¥Minimum Drying Power¡¦ setting in the RIP is too high. Set the Minimum Drying Power to 0, and check whether the error repeats. 3. Check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans. 4. Check that all the fans are functioning correctly. Check that the cables of the fans are undamaged and connected. Replace any fans if required: Top Cover Fans. Drying Fans. Curing Fans.
Code: 15.04:00
Description:
Drying system temperature too low
Causes:
The drying system has fallen below the lower temperature limit (below 15°C).
Remedy:
1. Check that the room temperature is within the printer's operating specifications; it should be higher than 15¢XC for printer operation. If it is too low, increase the room temperature. 2. Check whether the Dryer IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 3. Check that the position of the IR sensor is correct. If it is pointing to a position other than the substrate this will cause an error. 4. Perform the Heating IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Dryer IR sensor if required. 5. Replace the cables from the PrintMech PCA to the connection box. 6. Replace the PrintMech PCA.
Code: 15.05:00
Description:
Problem with the drying system Temperature Sensor
Causes:
Signal error detected with the drying system Temperature Sensor.
Remedy:
1. Check that the room temperature is within the printer¡¦s operating specifications. If necessary, remove external sources of heat, such as strong lights, direct sunlight, or heaters. 2. This system error can occur if the ¡¥Minimum Drying Power¡¦ setting in the RIP is too high. Set the Minimum Drying Power to 0, and check whether the error repeats. 3. Check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans. 4. Check that all the fans are functioning correctly. Check that the cables of the fans are undamaged and connected. Replace any fans if required: Top Cover Fans. Drying Fans. Curing Fans. 5. Check whether the Dryer IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 6. Check that the position of the IR sensor is correct. If it is pointing to a position other than the substrate this will cause an error. 7. Perform the Heating IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Dryer IR sensor if required. 8. Replace the cables from the PrintMech PCA to the connection box. 9. Replace the PrintMech PCA.
Code: 15.06:00
Description:
Temperature error detected
Causes:
There is a mismatch between the temperature detected by the Drying IR Sensor and the amount of electrical power the drying system is receiving.
Remedy:
1. The ink density may be too high, check the User's Guide for the recommended ink density levels. 2. Check that the input voltage is within the printer¡¦s operating specifications: see the Site Preparation Guide. 3. Check whether the substrate loaded on the printer is too transparent or reflective for the IR sensor to detect the surface temperature. You can check this by loading another type of substrate. 4. Check whether the Dryer IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 5. Check that the position of the IR sensor is correct. If it is pointing to a position other than the substrate this will cause an error. 6. Perform the Heating IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Dryer IR sensor if required. 7. Replace the cables from the PrintMech PCA to the connection box. 8. Replace the PrintMech PCA.
Code: 15.08:00
Description:
Heating fans array not connected
Causes:
Heating fans array not connected.
Remedy:
Check the cable connections to the heating fans.
Code: 15.09:11
Description:
Heating fan fault
Causes:
Heating fan fault.
Remedy:
1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Run the Diagnostic test and confirm which fans are rotating. 3. If none of the fans is working, replace the PrintMech PCA. 4. Replace the cable from the PrintMech PCA to the fans. 5. If at least one of the fans is working, ensure it is connected to the array cable. 6. Replace the non-rotating fans.
Code: 15.15:11
Description:
Drying fan short-circuit
Causes:
One or more drying fans have been short-circuited.
Remedy:
1. Disconnect all drying fans except one from their own connectors. 2. Run the Fans diagnostic test. 3. If the error appears, the short-circuited fan is probably the connected one. Disconnect, connect another one and continue to next step. 4. If the error does not appear, connect the fans one by one until it does. The failing fan is the last one connected. Disconnect the failing fan and finish the test with all the fans in the array, just in case there is more than one with the problem. 5. Replace the failing fans. 6. Replace the drying fans cable.
Code: 15.20:01
Description:
Minimum drying power has been automatically adjusted
Causes:
This error will appear only in the Service Plot. When the drying zone temperature increases in an uncontrolled manner and for no apparent reason, the firmware will automatically adjust the minimum drying power. When this happens, this error will be logged and visible in the Service Plot.
Remedy:
1. Check that the room temperature is within the printer¡¦s operating specifications. If necessary, remove external sources of heat, such as strong lights, direct sunlight, or heaters. 2. This system error can occur if the ¡¥Minimum Drying Power¡¦ setting in the RIP is too high. Set the Minimum Drying Power to 0, and check whether the error repeats. 3. Check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans. 4. Check that all the fans are functioning correctly. Check that the cables of the fans are undamaged and connected. Replace any fans if required: Top Cover Fans. Drying Fans. Curing Fans.
Code: 16.01:00
Description:
Curing system warn-up timed out
Causes:
Problem description: The curing system is unable to warm up in the pre-defined amount of time (to 45°C for standby and 95°C to 115°C for printing).
Remedy:
1. Check that the room temperature is within the printer's operating specifications; it should be higher than 15°C for printer operation. If it is too low, increase the room temperature. 2. Check that the input voltage is within the printer¡¦s operating specifications: see the Site Preparation Guide. 3. Check whether the substrate loaded on the printer is too transparent or reflective for the IR sensor to detect the surface temperature. You can check this by loading another type of substrate. 4. Check whether the Curing IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 5. Check for an obstacle blocking the IR sensor¡¦s view. Ensure that the IR sensor is correctly installed on the printer, with no interference in the infrared light path, and that it is pointing to the substrate. 6. Perform the Curing IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Curing IR sensor if required. 7. Replace the cables from the PrintMech PCA to the connection box. 8. Replace the PrintMech PCA.
Code: 16.02:00
Description:
Curing system cool-down timed out
Causes:
The curing system is unable to cool down in the pre-defined amount of time.
Remedy:
1. Check that the room temperature is within the printer¡¦s operating specifications. If necessary, remove external sources of heat, such as strong lights, direct sunlight, or heaters. 2. Check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans. 3. Check that all the fans are functioning correctly. Check that the cables of the fans are undamaged and connected. Replace any fans if required: Top Cover Fans. Drying Fans. Curing Fans.
Code: 16.03:00
Description:
Curing system temperature too high
Causes:
The curing system has exceeded the upper temperature limit (150°C).
Remedy:
1. Check that the room temperature is within the printer¡¦s operating specifications. If necessary, remove external sources of heat, such as strong lights, direct sunlight, or heaters. 2. Check that the Curing IR Sensor Fan is turning and is correctly installed with the fan in the correct orientation. 3. Check that the cables are connected and undamaged. 4. Perform the Curing IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Curing IR sensor if required. 5. Replace the cables from the PrintMech PCA to the connection box. 6. Replace the PrintMech PCA. 7. Check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans. 8. Check that all the fans are functioning correctly. Check that the cables of the fans are undamaged and connected. Replace any fans if required: Top Cover Fans. Drying Fans. Curing Fans.
Code: 16.04:00
Description:
Curing system temperature too low
Causes:
The curing system has fallen below the lower temperature limit (below 5°C).
Remedy:
1. Check that the room temperature is within the printer's operating specifications; it should be higher than 15¢XC for printer operation. If it is too low, increase the room temperature. 2. Check whether the Curing IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 3. Check for an obstacle blocking the IR sensor¡¦s view. Ensure that the IR sensor is correctly installed on the printer, with no interference in the infrared light path, and that it is pointing to the substrate. 4. Perform the Curing IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Curing IR sensor if required. 5. Replace the cables from the PrintMech PCA to the connection box. 6. Replace the PrintMech PCA.
Code: 16.05:00
Description:
Problem with the curing system Temperature Sensor
Causes:
Signal error detected with the curing system Temperature Sensor.
Remedy:
1. Check that the room temperature is within the printer¡¦s operating specifications. If necessary, remove external sources of heat, such as strong lights, direct sunlight, or heaters. 2. Check that the Curing IR Sensor Fan is turning and is correctly installed with the fan in the correct orientation. 3. Check whether the Curing IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 4. Check that the cables are connected and undamaged. 5. Perform the Curing IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Curing IR sensor if required. 6. Replace the cables from the PrintMech PCA to the connection box. 7. Replace the PrintMech PCA. 8. Check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans. 9. Check that all the fans are functioning correctly. Check that the cables of the fans are undamaged and connected. Replace any fans if required: Top Cover Fans. Drying Fans. Curing Fans.
Code: 16.06:00
Description:
Temperature error detected
Causes:
There is a mismatch between the temperature detected by the Curing IR Sensor and the amount of electrical power the curing system is receiving.
Remedy:
1. The ink density may be too high, check the User's Guide for the recommended ink density levels. 2. Check that the input voltage is within the printer¡¦s operating specifications: see the Site Preparation Guide. 3. Check whether the substrate loaded on the printer is too transparent or reflective for the IR sensor to detect the surface temperature. You can check this by loading another type of substrate. 4. Check whether the Curing IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 5. Check for an obstacle blocking the IR sensor¡¦s view. Ensure that the IR sensor is correctly installed on the printer, with no interference in the infrared light path, and that it is pointing to the substrate. 6. Perform the Curing IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Curing IR sensor if required. 7. Replace the cables from the PrintMech PCA to the connection box. 8. Replace the PrintMech PCA.
Code: 16.08:00
Description:
Curing fans array 1 not connected
Causes:
The array 1 of curing system fans is not connected.
Remedy:
Check the cable connections to the curing fans.
Code: 16.09:00
Description:
Curing fan array 1 fault
Causes:
Curing fan array 1 fault.
Remedy:
1. Run the Diagnostic test and confirm which fans are rotating. 2. If none of the fans is working, replace the PrintMech PCA. 3. Replace the cable from the PrintMech to the fans. 4. If at least one of the fans is working, ensure it is connected to the array 1 cable. 5. Replace the non-rotating fans.
Code: 16.11:00
Description:
Curing fans array 2 not connected
Causes:
Curing fans array 2 not connected.
Remedy:
Check the cable connections to the curing fans array 2.
Code: 16.20:11
Description:
IR sensor curing fan not connected
Causes:
IR sensor curing fan not connected.
Remedy:
Check the cable connections to the IR sensor.
Code: 16.21:10
Description:
Curing fan array 2 fault
Causes:
Curing fan array 2 fault.
Remedy:
1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Run the diagnostic test and confirm which fans are rotating. 3. If none of the fans is working, replace the PrintMech PCA. 4. Replace the cable from the PrintMech PCA to the fans. 5. If at least one of the fans is working, ensure that it is connected to the array 2 cable. 6. Replace the non-rotating fans.
Code: 17.0:11
Description:
PrintMech to Interconnect power cable disconnected
Causes:
The PrintMech to Interconnect power cable does not seem to be connected.
Remedy:
1. Check that the PrintMech to Interconnect power cable is not damaged. 2. Check that the PrintMech to Interconnect power cable is correctly connected to the PrintMech PCA and the Interconnect PCA. 3. Replace the PrintMech to Interconnect power cable (which is included in the Electronics Module Cable Kit).
Code: 17.1:11
Description:
PrintMech to Interconnect data 1 cable disconnected
Causes:
The PrintMech to Interconnect data 1 cable does not seem to be connected.
Remedy:
1. Check that the PrintMech to Interconnect data 1 cable is not damaged. 2. Check that the PrintMech to Interconnect data 1 cable is correctly connected to the PrintMech PCA and the Interconnect PCA. 3. Replace the PrintMech to Interconnect data 1 cable.
Code: 17.2:11
Description:
PrintMech to Interconnect data 2 cable disconnected
Causes:
The PrintMech to Interconnect data 2 cable does not seem to be connected.
Remedy:
1. Check that the PrintMech to Interconnect data 2 cable is not damaged. 2. Check that the PrintMech to Interconnect data 2 cable is correctly connected to the PrintMech PCA and the Interconnect PCA. 3. Replace the PrintMech to Interconnect data 2 cable.
Code: 17.3:11
Description:
Main PCA to PrintMech black 1 cable disconnected
Causes:
The Main PCA to PrintMech black 1 cable does not seem to be connected.
Remedy:
1. Check that the Main PCA to PrintMech black 1 cable is not damaged. 2. Check that the Main PCA to PrintMech black 1 cable is correctly connected to the Main PCA and the PrintMech PCA. 3. Replace the Main PCA to PrintMech black 1 cable.
Code: 17.4:11
Description:
Main PCA to PrintMech blue 2 cable disconnected
Causes:
The Main PCA to PrintMech blue 2 cable does not seem to be connected.
Remedy:
1. Check that the Main PCA to PrintMech blue 2 cable is not damaged. 2. Check that the Main PCA to PrintMech blue 2 cable is correctly connected to the Main PCA and the PrintMech PCA. 3. Replace the Main PCA to PrintMech blue 2 cable.
Code: 21.2:10
Description:
Problem with the Web Wipe motor
Causes:
Web Wipe Motor servo shut down.
Remedy:
1. Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again. 2. Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge. 3. Replace the Web Wipe Motor.
Code: 21.3:10
Description:
Electrical problem in the Web Wipe Motor
Causes:
Error detected in the area of the Web Wipe Assembly (Rack engage motor electrical).
Remedy:
1. Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again. 2. Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge. 3. Replace the Web Wipe Motor. 4. Replace the PrintMech PCA.
Code: 21.4:03
Description:
Electrical problem in the Web Wipe Motor
Causes:
Error detected in the area of the Web Wipe Assembly (Rack engage motor electrical).
Remedy:
1. Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again. 2. Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge. 3. Replace the Web Wipe Motor. 4. Replace the PrintMech PCA.
Code: 21.5:03
Description:
Web Wipe Assembly Drifting
Causes:
Error detected in the area of the Web Wipe Assembly (Rack engage drifting).
Remedy:
1. Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again. 2. Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge. 3. Replace the Web Wipe Motor.
Code: 21:03
Description:
Service Station electrical current limit
Causes:
Service Station electrical current limit.
Remedy:
1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Make sure that the Service Station path is clear. Remove any visible obstacles restricting the movement of the Service Station. 3. Replace the Service Station.
Code: 21:13
Description:
Problem with the Service Station
Causes:
Problem with the Service Station.
Remedy:
1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Make sure that the Service Station path is clear. Remove any visible obstacles (such as screws or plastic parts) restricting the movement of the Service Station. 3. Switch the power off at the rear of the printer, remove the Printhead Maintenance Cartridge, and switch the printer on again. 4. If the error happens after printing for several hours and is cleared after power cycling, some small damage to the Encoder can cause the print carriage to lose its position little by little. The same effect could be produced by an ink or oil stain on the Encoder. Replace the Encoder Strip if it is damaged. 5. Replace the Service Station.
Code: 23:10
Description:
Air Pressure System failure
Causes:
The APS has received a request to depressurize, but the system has not depressurized within the expected time (120 s).
Remedy:
1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Check that the APS cable is not damaged and is correctly connected to the PrintMech PCA. 3. Check that the air tubes are properly connected and are not kinked or pinched. 4. Replace the APS Assembly.
Code: 24.02:00
Description:
Top Cover fans disconnected
Causes:
The firmware has detected that there is no connection to the array of Top Cover fans.
Remedy:
1. Perform the All Fans service test (Page 145) to confirm that none of the Top Cover fans is working. 2. Check the Top Cover fan cable, by the left arch, is connected to the PrintMech PCA at both ends, and that it is not damaged. 3. If all the cables from the PrintMech PCA to the fans are connected, replace the PrintMech PCA.
Description:
Curing power regulator OverTemp
Causes:
Curing power regulator OverTemp.
Remedy:
1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Run the Monitoring Sine-waves and Resistances diagnostic test. 3. Check the cable connections. 4. Check that the input voltage is within specifications. 5. Replace the sine-wave converter.
Code: 14.88:10
Description:
Curing power regulator overvoltage or short-circuit
Causes:
Curing power regulator overvoltage or short-circuit.
Remedy:
1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Run the Monitoring Sine-waves and Resistances diagnostic test. 3. Check the cable connections. 4. Check that the input voltage is within specifications. 5. Replace the sine-wave converter.
Code: 14.89:10
Description:
Curing sine-wave converter failure
Causes:
Curing sine-wave converter failure.
Remedy:
1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Replace the sine-wave converter.
Code: 15.01:00
Description:
Drying system warn-up timed out
Causes:
The drying system is unable to warm up in the pre-defined amount of time (to 45°C for standby and normally 55°C or 60°C for printing).
Remedy:
1. Check that the room temperature is within the printer's operating specifications; it should be higher than 15¢XC for printer operation. If it is too low, increase the room temperature. 2. Check that the input voltage is within the printer¡¦s operating specifications: see the Site Preparation Guide. 3. Check whether the substrate loaded on the printer is too transparent or reflective for the IR sensor to detect the surface temperature. You can check this by loading another type of substrate. 4. Check whether the Dryer IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 5. Check that the position of the IR sensor is correct. If it is pointing to a position other than the substrate this will cause an error. 6. Perform the Heating IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Dryer IR sensor if required. 7. Replace the cables from the PrintMech PCA to the connection box. 8. Replace the PrintMech PCA.
Code: 15.02:00
Description:
Drying system cool-down timed out
Causes:
The drying system is unable to cool down in the pre-defined amount of time.
Remedy:
1. Check that the room temperature is within the printer¡¦s operating specifications. If necessary, remove external sources of heat, such as strong lights, direct sunlight, or heaters. 2. This system error can occur if the ¡¥Minimum Drying Power¡¦ setting in the RIP is too high. Set the Minimum Drying Power to 0, and check whether the error repeats. 3. Check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans. 4. Check that all the fans are functioning correctly. Check that the cables of the fans are undamaged and connected. Replace any fans if required: Top Cover Fans. Drying Fans. Curing Fans.
Code: 15.03:00
Description:
Drying system temperature too high
Causes:
The drying system has exceeded the upper temperature limit.
Remedy:
1. Check that the room temperature is within the printer¡¦s operating specifications. If necessary, remove external sources of heat, such as strong lights, direct sunlight, or heaters. 2. This system error can occur if the ¡¥Minimum Drying Power¡¦ setting in the RIP is too high. Set the Minimum Drying Power to 0, and check whether the error repeats. 3. Check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans. 4. Check that all the fans are functioning correctly. Check that the cables of the fans are undamaged and connected. Replace any fans if required: Top Cover Fans. Drying Fans. Curing Fans.
Code: 15.04:00
Description:
Drying system temperature too low
Causes:
The drying system has fallen below the lower temperature limit (below 15°C).
Remedy:
1. Check that the room temperature is within the printer's operating specifications; it should be higher than 15¢XC for printer operation. If it is too low, increase the room temperature. 2. Check whether the Dryer IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 3. Check that the position of the IR sensor is correct. If it is pointing to a position other than the substrate this will cause an error. 4. Perform the Heating IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Dryer IR sensor if required. 5. Replace the cables from the PrintMech PCA to the connection box. 6. Replace the PrintMech PCA.
Code: 15.05:00
Description:
Problem with the drying system Temperature Sensor
Causes:
Signal error detected with the drying system Temperature Sensor.
Remedy:
1. Check that the room temperature is within the printer¡¦s operating specifications. If necessary, remove external sources of heat, such as strong lights, direct sunlight, or heaters. 2. This system error can occur if the ¡¥Minimum Drying Power¡¦ setting in the RIP is too high. Set the Minimum Drying Power to 0, and check whether the error repeats. 3. Check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans. 4. Check that all the fans are functioning correctly. Check that the cables of the fans are undamaged and connected. Replace any fans if required: Top Cover Fans. Drying Fans. Curing Fans. 5. Check whether the Dryer IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 6. Check that the position of the IR sensor is correct. If it is pointing to a position other than the substrate this will cause an error. 7. Perform the Heating IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Dryer IR sensor if required. 8. Replace the cables from the PrintMech PCA to the connection box. 9. Replace the PrintMech PCA.
Code: 15.06:00
Description:
Temperature error detected
Causes:
There is a mismatch between the temperature detected by the Drying IR Sensor and the amount of electrical power the drying system is receiving.
Remedy:
1. The ink density may be too high, check the User's Guide for the recommended ink density levels. 2. Check that the input voltage is within the printer¡¦s operating specifications: see the Site Preparation Guide. 3. Check whether the substrate loaded on the printer is too transparent or reflective for the IR sensor to detect the surface temperature. You can check this by loading another type of substrate. 4. Check whether the Dryer IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 5. Check that the position of the IR sensor is correct. If it is pointing to a position other than the substrate this will cause an error. 6. Perform the Heating IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Dryer IR sensor if required. 7. Replace the cables from the PrintMech PCA to the connection box. 8. Replace the PrintMech PCA.
Code: 15.08:00
Description:
Heating fans array not connected
Causes:
Heating fans array not connected.
Remedy:
Check the cable connections to the heating fans.
Code: 15.09:11
Description:
Heating fan fault
Causes:
Heating fan fault.
Remedy:
1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Run the Diagnostic test and confirm which fans are rotating. 3. If none of the fans is working, replace the PrintMech PCA. 4. Replace the cable from the PrintMech PCA to the fans. 5. If at least one of the fans is working, ensure it is connected to the array cable. 6. Replace the non-rotating fans.
Code: 15.15:11
Description:
Drying fan short-circuit
Causes:
One or more drying fans have been short-circuited.
Remedy:
1. Disconnect all drying fans except one from their own connectors. 2. Run the Fans diagnostic test. 3. If the error appears, the short-circuited fan is probably the connected one. Disconnect, connect another one and continue to next step. 4. If the error does not appear, connect the fans one by one until it does. The failing fan is the last one connected. Disconnect the failing fan and finish the test with all the fans in the array, just in case there is more than one with the problem. 5. Replace the failing fans. 6. Replace the drying fans cable.
Code: 15.20:01
Description:
Minimum drying power has been automatically adjusted
Causes:
This error will appear only in the Service Plot. When the drying zone temperature increases in an uncontrolled manner and for no apparent reason, the firmware will automatically adjust the minimum drying power. When this happens, this error will be logged and visible in the Service Plot.
Remedy:
1. Check that the room temperature is within the printer¡¦s operating specifications. If necessary, remove external sources of heat, such as strong lights, direct sunlight, or heaters. 2. This system error can occur if the ¡¥Minimum Drying Power¡¦ setting in the RIP is too high. Set the Minimum Drying Power to 0, and check whether the error repeats. 3. Check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans. 4. Check that all the fans are functioning correctly. Check that the cables of the fans are undamaged and connected. Replace any fans if required: Top Cover Fans. Drying Fans. Curing Fans.
Code: 16.01:00
Description:
Curing system warn-up timed out
Causes:
Problem description: The curing system is unable to warm up in the pre-defined amount of time (to 45°C for standby and 95°C to 115°C for printing).
Remedy:
1. Check that the room temperature is within the printer's operating specifications; it should be higher than 15°C for printer operation. If it is too low, increase the room temperature. 2. Check that the input voltage is within the printer¡¦s operating specifications: see the Site Preparation Guide. 3. Check whether the substrate loaded on the printer is too transparent or reflective for the IR sensor to detect the surface temperature. You can check this by loading another type of substrate. 4. Check whether the Curing IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 5. Check for an obstacle blocking the IR sensor¡¦s view. Ensure that the IR sensor is correctly installed on the printer, with no interference in the infrared light path, and that it is pointing to the substrate. 6. Perform the Curing IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Curing IR sensor if required. 7. Replace the cables from the PrintMech PCA to the connection box. 8. Replace the PrintMech PCA.
Code: 16.02:00
Description:
Curing system cool-down timed out
Causes:
The curing system is unable to cool down in the pre-defined amount of time.
Remedy:
1. Check that the room temperature is within the printer¡¦s operating specifications. If necessary, remove external sources of heat, such as strong lights, direct sunlight, or heaters. 2. Check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans. 3. Check that all the fans are functioning correctly. Check that the cables of the fans are undamaged and connected. Replace any fans if required: Top Cover Fans. Drying Fans. Curing Fans.
Code: 16.03:00
Description:
Curing system temperature too high
Causes:
The curing system has exceeded the upper temperature limit (150°C).
Remedy:
1. Check that the room temperature is within the printer¡¦s operating specifications. If necessary, remove external sources of heat, such as strong lights, direct sunlight, or heaters. 2. Check that the Curing IR Sensor Fan is turning and is correctly installed with the fan in the correct orientation. 3. Check that the cables are connected and undamaged. 4. Perform the Curing IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Curing IR sensor if required. 5. Replace the cables from the PrintMech PCA to the connection box. 6. Replace the PrintMech PCA. 7. Check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans. 8. Check that all the fans are functioning correctly. Check that the cables of the fans are undamaged and connected. Replace any fans if required: Top Cover Fans. Drying Fans. Curing Fans.
Code: 16.04:00
Description:
Curing system temperature too low
Causes:
The curing system has fallen below the lower temperature limit (below 5°C).
Remedy:
1. Check that the room temperature is within the printer's operating specifications; it should be higher than 15¢XC for printer operation. If it is too low, increase the room temperature. 2. Check whether the Curing IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 3. Check for an obstacle blocking the IR sensor¡¦s view. Ensure that the IR sensor is correctly installed on the printer, with no interference in the infrared light path, and that it is pointing to the substrate. 4. Perform the Curing IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Curing IR sensor if required. 5. Replace the cables from the PrintMech PCA to the connection box. 6. Replace the PrintMech PCA.
Code: 16.05:00
Description:
Problem with the curing system Temperature Sensor
Causes:
Signal error detected with the curing system Temperature Sensor.
Remedy:
1. Check that the room temperature is within the printer¡¦s operating specifications. If necessary, remove external sources of heat, such as strong lights, direct sunlight, or heaters. 2. Check that the Curing IR Sensor Fan is turning and is correctly installed with the fan in the correct orientation. 3. Check whether the Curing IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 4. Check that the cables are connected and undamaged. 5. Perform the Curing IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Curing IR sensor if required. 6. Replace the cables from the PrintMech PCA to the connection box. 7. Replace the PrintMech PCA. 8. Check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans. 9. Check that all the fans are functioning correctly. Check that the cables of the fans are undamaged and connected. Replace any fans if required: Top Cover Fans. Drying Fans. Curing Fans.
Code: 16.06:00
Description:
Temperature error detected
Causes:
There is a mismatch between the temperature detected by the Curing IR Sensor and the amount of electrical power the curing system is receiving.
Remedy:
1. The ink density may be too high, check the User's Guide for the recommended ink density levels. 2. Check that the input voltage is within the printer¡¦s operating specifications: see the Site Preparation Guide. 3. Check whether the substrate loaded on the printer is too transparent or reflective for the IR sensor to detect the surface temperature. You can check this by loading another type of substrate. 4. Check whether the Curing IR sensor is dirty and requires cleaning. Observe all safety precautions while working in the area of the heaters. 5. Check for an obstacle blocking the IR sensor¡¦s view. Ensure that the IR sensor is correctly installed on the printer, with no interference in the infrared light path, and that it is pointing to the substrate. 6. Perform the Curing IR sensor diagnostic check, to check the values being detected by the IR sensor. Replace the Curing IR sensor if required. 7. Replace the cables from the PrintMech PCA to the connection box. 8. Replace the PrintMech PCA.
Code: 16.08:00
Description:
Curing fans array 1 not connected
Causes:
The array 1 of curing system fans is not connected.
Remedy:
Check the cable connections to the curing fans.
Code: 16.09:00
Description:
Curing fan array 1 fault
Causes:
Curing fan array 1 fault.
Remedy:
1. Run the Diagnostic test and confirm which fans are rotating. 2. If none of the fans is working, replace the PrintMech PCA. 3. Replace the cable from the PrintMech to the fans. 4. If at least one of the fans is working, ensure it is connected to the array 1 cable. 5. Replace the non-rotating fans.
Code: 16.11:00
Description:
Curing fans array 2 not connected
Causes:
Curing fans array 2 not connected.
Remedy:
Check the cable connections to the curing fans array 2.
Code: 16.20:11
Description:
IR sensor curing fan not connected
Causes:
IR sensor curing fan not connected.
Remedy:
Check the cable connections to the IR sensor.
Code: 16.21:10
Description:
Curing fan array 2 fault
Causes:
Curing fan array 2 fault.
Remedy:
1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Run the diagnostic test and confirm which fans are rotating. 3. If none of the fans is working, replace the PrintMech PCA. 4. Replace the cable from the PrintMech PCA to the fans. 5. If at least one of the fans is working, ensure that it is connected to the array 2 cable. 6. Replace the non-rotating fans.
Code: 17.0:11
Description:
PrintMech to Interconnect power cable disconnected
Causes:
The PrintMech to Interconnect power cable does not seem to be connected.
Remedy:
1. Check that the PrintMech to Interconnect power cable is not damaged. 2. Check that the PrintMech to Interconnect power cable is correctly connected to the PrintMech PCA and the Interconnect PCA. 3. Replace the PrintMech to Interconnect power cable (which is included in the Electronics Module Cable Kit).
Code: 17.1:11
Description:
PrintMech to Interconnect data 1 cable disconnected
Causes:
The PrintMech to Interconnect data 1 cable does not seem to be connected.
Remedy:
1. Check that the PrintMech to Interconnect data 1 cable is not damaged. 2. Check that the PrintMech to Interconnect data 1 cable is correctly connected to the PrintMech PCA and the Interconnect PCA. 3. Replace the PrintMech to Interconnect data 1 cable.
Code: 17.2:11
Description:
PrintMech to Interconnect data 2 cable disconnected
Causes:
The PrintMech to Interconnect data 2 cable does not seem to be connected.
Remedy:
1. Check that the PrintMech to Interconnect data 2 cable is not damaged. 2. Check that the PrintMech to Interconnect data 2 cable is correctly connected to the PrintMech PCA and the Interconnect PCA. 3. Replace the PrintMech to Interconnect data 2 cable.
Code: 17.3:11
Description:
Main PCA to PrintMech black 1 cable disconnected
Causes:
The Main PCA to PrintMech black 1 cable does not seem to be connected.
Remedy:
1. Check that the Main PCA to PrintMech black 1 cable is not damaged. 2. Check that the Main PCA to PrintMech black 1 cable is correctly connected to the Main PCA and the PrintMech PCA. 3. Replace the Main PCA to PrintMech black 1 cable.
Code: 17.4:11
Description:
Main PCA to PrintMech blue 2 cable disconnected
Causes:
The Main PCA to PrintMech blue 2 cable does not seem to be connected.
Remedy:
1. Check that the Main PCA to PrintMech blue 2 cable is not damaged. 2. Check that the Main PCA to PrintMech blue 2 cable is correctly connected to the Main PCA and the PrintMech PCA. 3. Replace the Main PCA to PrintMech blue 2 cable.
Code: 21.2:10
Description:
Problem with the Web Wipe motor
Causes:
Web Wipe Motor servo shut down.
Remedy:
1. Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again. 2. Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge. 3. Replace the Web Wipe Motor.
Code: 21.3:10
Description:
Electrical problem in the Web Wipe Motor
Causes:
Error detected in the area of the Web Wipe Assembly (Rack engage motor electrical).
Remedy:
1. Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again. 2. Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge. 3. Replace the Web Wipe Motor. 4. Replace the PrintMech PCA.
Code: 21.4:03
Description:
Electrical problem in the Web Wipe Motor
Causes:
Error detected in the area of the Web Wipe Assembly (Rack engage motor electrical).
Remedy:
1. Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again. 2. Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge. 3. Replace the Web Wipe Motor. 4. Replace the PrintMech PCA.
Code: 21.5:03
Description:
Web Wipe Assembly Drifting
Causes:
Error detected in the area of the Web Wipe Assembly (Rack engage drifting).
Remedy:
1. Switch the power off at the rear of the printer, manually pull the Printhead Maintenance Cartridge to the front position and switch the printer on again. 2. Switch the power off at the rear of the printer and remove the Printhead Maintenance Cartridge. Switch the printer on again. If the error is cleared, replace the Printhead Maintenance Cartridge. 3. Replace the Web Wipe Motor.
Code: 21:03
Description:
Service Station electrical current limit
Causes:
Service Station electrical current limit.
Remedy:
1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Make sure that the Service Station path is clear. Remove any visible obstacles restricting the movement of the Service Station. 3. Replace the Service Station.
Code: 21:13
Description:
Problem with the Service Station
Causes:
Problem with the Service Station.
Remedy:
1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Make sure that the Service Station path is clear. Remove any visible obstacles (such as screws or plastic parts) restricting the movement of the Service Station. 3. Switch the power off at the rear of the printer, remove the Printhead Maintenance Cartridge, and switch the printer on again. 4. If the error happens after printing for several hours and is cleared after power cycling, some small damage to the Encoder can cause the print carriage to lose its position little by little. The same effect could be produced by an ink or oil stain on the Encoder. Replace the Encoder Strip if it is damaged. 5. Replace the Service Station.
Code: 23:10
Description:
Air Pressure System failure
Causes:
The APS has received a request to depressurize, but the system has not depressurized within the expected time (120 s).
Remedy:
1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Check that the APS cable is not damaged and is correctly connected to the PrintMech PCA. 3. Check that the air tubes are properly connected and are not kinked or pinched. 4. Replace the APS Assembly.
Code: 24.02:00
Description:
Top Cover fans disconnected
Causes:
The firmware has detected that there is no connection to the array of Top Cover fans.
Remedy:
1. Perform the All Fans service test (Page 145) to confirm that none of the Top Cover fans is working. 2. Check the Top Cover fan cable, by the left arch, is connected to the PrintMech PCA at both ends, and that it is not damaged. 3. If all the cables from the PrintMech PCA to the fans are connected, replace the PrintMech PCA.
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