hp Color LaserJet Pro MFP M277常见故障代码描述,英文手册1
更新时间：2022/8/6 12:45:19,view:54Code: 10.000X
Display:
10.000X
Description:
Cartridge memory error
Remedy:
Code: 10.010X
Display:
10.010X
Description:
Cartridge memory error
Remedy:
Code: 10.020X
Display:
10.020X
Description:
Cartridge memory error
Remedy:
Code: 10.030X
Display:
10.030X
Description:
Cartridge memory error
Remedy:
Code: 10.100X
Display:
10.100X
Description:
Cartridge memory chip is missing
Remedy:
Code: 10.300X
Display:
10.300X
Description:
Unauthorized cartridge
Remedy:
Code: 10.310X
Display:
10.310X
Description:
Non-hp supply in use
Remedy:
Code: 10.330X
Display:
10.330X
Description:
Used or counterfeit cartridge in use
Remedy:
Code: 10.350X
Display:
10.350X
Description:
Incompatible supply
Remedy:
Code: 10.400X
Display:
10.400X
Description:
All installed cartridges are genuine hp
Remedy:
Code: 10.410X
Display:
10.410X
Description:
Unsupported supply
Remedy:
Code: 10.570X
Display:
10.570X
Description:
Protected cartridge
Remedy:
Code: 10.700X
Display:
10.700X
Description:
Printing past very low
Remedy:
Code: 10.7100
Display:
10.7100
Description:
Printing black only
Remedy:
Code: 10.8100
Display:
10.8100
Description:
Not printing black only
Remedy:
Code: 13.1200
Display:
13.1200
Description:
External device paper jam (13.12XX)
Remedy:
Code: 13.XXYY
Display:
13.XXYY
Description:
Paper jam
Remedy:
Code: 19.0000
Display:
19.0000
Description:
Fax modem reset and power cycle
Remedy:
Code: 20.0000
Display:
20.0000
Description:
Memory out
Remedy:
Code: 49
Display:
49 Error
Description:
The product has experienced an internal embedded software error. Under most conditions, the product automatically restarts.
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, disconnect any network or USB cables and power cycle. If the product returns to Ready, check the FW version and update if a newer version is available. 4. If the error persists, print a Service Page from the Reports menu. Also, print an Error Report from the 2ndary Service Menu. On the Service Page, look at the xxxx portion of the 49.xxxx errors listed: • If the numbers are all or mostly different, then power quality is a possible problem; try a different wall socket. • If the xxxx portion of 49.xxxx contain repeats of the same numbers or groups of numbers, then check the 2ndary Service Error Report printed earlier for indications of a failure in a particular area. The report may indicate whether the error is caused by a network problem or a problem with the job. 5. If the error persists, replace the product. NOTE: If the 49 Error is caused by the network or a specific file, do not replace the product; it will not resolve the issue. Instead, attempt to isolate the issue in a way that demonstrates the error is caused by something in the environment.
Code: 50.0000
Display:
50.0000
Description:
Fuser error
Remedy:
Code: 50.1000
Display:
50.1000
Description:
Low fuser temperature error
Remedy:
Code: 50.1100
Display:
50.1100
Description:
High subthermistor area 3 fuser error
Remedy:
Code: 50.1200
Display:
50.1200
Description:
Low subthermistor area 3 fuser error
Remedy:
Code: 50.2000
Display:
50.2000
Description:
Slow fuser error
Remedy:
Code: 50.3000
Display:
50.3000
Description:
High fuser temperature error
Remedy:
Code: 50.4000
Display:
50.4000
Description:
Fuser drive circuit error
Remedy:
Code: 50.7000
Display:
50.7000
Description:
Fuser open error
Remedy:
Code: 50.8000
Display:
50.8000
Description:
Low subthermistor fuser error
Remedy:
Code: 50.9000
Display:
50.9000
Description:
High subthermistor fuser error
Remedy:
Code: 50.XX
Display:
50.XX Fuser Error
Description:
The product has experienced an internal fuser hardware error: • 50.00 = Generic Fuser error • 50.10 = Low Fuser temperature error • 50.11 = High sub thermistor area 3 fuser error • 50.12 = Low sub thermistor area 3 fuser error • 50.20 = Slow fuser error • 50.30 = High fuser temperature error • 50.40 = Fuser drive circuit error • 50.70 = Fuser open error • 50.80 = Low sub thermistor fuser error • 50.90 = High sub thermistor fuser errorcation
Remedy:
1. Reset the product: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the product.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the product.
Code: 51.0000
Display:
51.0000
Description:
Beam detect or laser error
Remedy:
Code: 51.2000
Display:
51.2000
Description:
Black scanner laser error (inline devices only)
Remedy:
Code: 51.2100
Display:
51.2100
Description:
Cyan scanner laser error (inline devices only)
Remedy:
Code: 51.2200
Display:
51.2200
Description:
Magenta scanner laser error (inline devices only)
Remedy:
Code: 51.2300
Display:
51.2300
Description:
Yellow scanner laser error (inline devices only)
Remedy:
Code: 51.XX
Display:
51.XX Laser Error
Description:
An error with the laser/scanner assembly has occurred in the product.• 51.00 = Laser error• 51.20 = Black laser scanner error• 51.21 = Cyan laser scanner error• 51.22 = Magenta laser scanner error• 51.23 = Yellow laser scanner error• 51.30 = Laser error
Remedy:
1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector: a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the product.
Code: 52
Display:
52 Scanner Error
Description:
An error with the laser/scanner assembly has occurred in the product.
Remedy:
action1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the product.
Code: 52.0000
Display:
52.0000
Description:
Scanner error
Remedy:
Code: 54.0100
Display:
54.0100
Description:
Environmental sensor error
Remedy:
Code: 54.0600
Display:
54.0600
Description:
Density sensor error
Remedy:
Code: 54.0700
Display:
54.0700
Description:
Yellow drum phase control sensor error
Remedy:
Code: 54.0800
Display:
54.0800
Description:
Magenta drum phase control sensor error
Remedy:
Code: 54.0900
Display:
54.0900
Description:
Cyan drum phase control sensor error
Remedy:
Code: 54.1000
Display:
54.1000
Description:
Black drum phase control sensor error
Remedy:
Code: 54.1100
Display:
54.1100
Description:
Black density out of range
Remedy:
Code: 54.1101
Display:
54.1101
Description:
Cyan density out of range
Remedy:
Code: 54.1102
Display:
54.1102
Description:
Magenta density out of range
Remedy:
Code: 54.1103
Display:
54.1103
Description:
Yellow density out of range
Remedy:
Code: 54.1200
Display:
54.1200
Description:
Black density measurement abnormality
Remedy:
Code: 54.1201
Display:
54.1201
Description:
Cyan density measurement abnormality
Remedy:
Code: 54.1202
Display:
54.1202
Description:
Magenta density measurement abnormality
Remedy:
Code: 54.1203
Display:
54.1203
Description:
Yellow density measurement abnormality
Remedy:
Code: 54.1400
Display:
54.1400
Description:
Color plane registration sensor error (inline devices only)
Remedy:
Code: 54.1500
Display:
54.1500
Description:
Yellow toner level sensor error
Remedy:
Code: 54.1501
Display:
54.1501
Description:
Cyan CPR pattern can't be read
Remedy:
Code: 54.1502
Display:
54.1502
Description:
Magenta CPR pattern can't be read
Remedy:
Code: 54.1503
Display:
54.1503
Description:
Yellow CPR pattern can't be read
Remedy:
Code: 54.1599
Display:
54.1599
Description:
Black CPR pattern can't be read
Remedy:
Code: 54.1600
Display:
54.1600
Description:
Magenta toner level sensor error
Remedy:
Code: 54.1700
Display:
54.1700
Description:
Cyan toner level sensor error
Remedy:
Code: 54.1800
Display:
54.1800
Description:
Black toner level sensor error
Remedy:
Code: 54.1900
Display:
54.1900
Description:
Bad TOP sensor
Remedy:
Code: 54.2000
Display:
54.2000
Description:
Carousel rotation error
Remedy:
Display:
10.000X
Description:
Cartridge memory error
Remedy:
Code: 10.010X
Display:
10.010X
Description:
Cartridge memory error
Remedy:
Code: 10.020X
Display:
10.020X
Description:
Cartridge memory error
Remedy:
Code: 10.030X
Display:
10.030X
Description:
Cartridge memory error
Remedy:
Code: 10.100X
Display:
10.100X
Description:
Cartridge memory chip is missing
Remedy:
Code: 10.300X
Display:
10.300X
Description:
Unauthorized cartridge
Remedy:
Code: 10.310X
Display:
10.310X
Description:
Non-hp supply in use
Remedy:
Code: 10.330X
Display:
10.330X
Description:
Used or counterfeit cartridge in use
Remedy:
Code: 10.350X
Display:
10.350X
Description:
Incompatible supply
Remedy:
Code: 10.400X
Display:
10.400X
Description:
All installed cartridges are genuine hp
Remedy:
Code: 10.410X
Display:
10.410X
Description:
Unsupported supply
Remedy:
Code: 10.570X
Display:
10.570X
Description:
Protected cartridge
Remedy:
Code: 10.700X
Display:
10.700X
Description:
Printing past very low
Remedy:
Code: 10.7100
Display:
10.7100
Description:
Printing black only
Remedy:
Code: 10.8100
Display:
10.8100
Description:
Not printing black only
Remedy:
Code: 13.1200
Display:
13.1200
Description:
External device paper jam (13.12XX)
Remedy:
Code: 13.XXYY
Display:
13.XXYY
Description:
Paper jam
Remedy:
Code: 19.0000
Display:
19.0000
Description:
Fax modem reset and power cycle
Remedy:
Code: 20.0000
Display:
20.0000
Description:
Memory out
Remedy:
Code: 49
Display:
49 Error
Description:
The product has experienced an internal embedded software error. Under most conditions, the product automatically restarts.
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, disconnect any network or USB cables and power cycle. If the product returns to Ready, check the FW version and update if a newer version is available. 4. If the error persists, print a Service Page from the Reports menu. Also, print an Error Report from the 2ndary Service Menu. On the Service Page, look at the xxxx portion of the 49.xxxx errors listed: • If the numbers are all or mostly different, then power quality is a possible problem; try a different wall socket. • If the xxxx portion of 49.xxxx contain repeats of the same numbers or groups of numbers, then check the 2ndary Service Error Report printed earlier for indications of a failure in a particular area. The report may indicate whether the error is caused by a network problem or a problem with the job. 5. If the error persists, replace the product. NOTE: If the 49 Error is caused by the network or a specific file, do not replace the product; it will not resolve the issue. Instead, attempt to isolate the issue in a way that demonstrates the error is caused by something in the environment.
Code: 50.0000
Display:
50.0000
Description:
Fuser error
Remedy:
Code: 50.1000
Display:
50.1000
Description:
Low fuser temperature error
Remedy:
Code: 50.1100
Display:
50.1100
Description:
High subthermistor area 3 fuser error
Remedy:
Code: 50.1200
Display:
50.1200
Description:
Low subthermistor area 3 fuser error
Remedy:
Code: 50.2000
Display:
50.2000
Description:
Slow fuser error
Remedy:
Code: 50.3000
Display:
50.3000
Description:
High fuser temperature error
Remedy:
Code: 50.4000
Display:
50.4000
Description:
Fuser drive circuit error
Remedy:
Code: 50.7000
Display:
50.7000
Description:
Fuser open error
Remedy:
Code: 50.8000
Display:
50.8000
Description:
Low subthermistor fuser error
Remedy:
Code: 50.9000
Display:
50.9000
Description:
High subthermistor fuser error
Remedy:
Code: 50.XX
Display:
50.XX Fuser Error
Description:
The product has experienced an internal fuser hardware error: • 50.00 = Generic Fuser error • 50.10 = Low Fuser temperature error • 50.11 = High sub thermistor area 3 fuser error • 50.12 = Low sub thermistor area 3 fuser error • 50.20 = Slow fuser error • 50.30 = High fuser temperature error • 50.40 = Fuser drive circuit error • 50.70 = Fuser open error • 50.80 = Low sub thermistor fuser error • 50.90 = High sub thermistor fuser errorcation
Remedy:
1. Reset the product: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the product.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the product.
Code: 51.0000
Display:
51.0000
Description:
Beam detect or laser error
Remedy:
Code: 51.2000
Display:
51.2000
Description:
Black scanner laser error (inline devices only)
Remedy:
Code: 51.2100
Display:
51.2100
Description:
Cyan scanner laser error (inline devices only)
Remedy:
Code: 51.2200
Display:
51.2200
Description:
Magenta scanner laser error (inline devices only)
Remedy:
Code: 51.2300
Display:
51.2300
Description:
Yellow scanner laser error (inline devices only)
Remedy:
Code: 51.XX
Display:
51.XX Laser Error
Description:
An error with the laser/scanner assembly has occurred in the product.• 51.00 = Laser error• 51.20 = Black laser scanner error• 51.21 = Cyan laser scanner error• 51.22 = Magenta laser scanner error• 51.23 = Yellow laser scanner error• 51.30 = Laser error
Remedy:
1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector: a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the product.
Code: 52
Display:
52 Scanner Error
Description:
An error with the laser/scanner assembly has occurred in the product.
Remedy:
action1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the product.
Code: 52.0000
Display:
52.0000
Description:
Scanner error
Remedy:
Code: 54.0100
Display:
54.0100
Description:
Environmental sensor error
Remedy:
Code: 54.0600
Display:
54.0600
Description:
Density sensor error
Remedy:
Code: 54.0700
Display:
54.0700
Description:
Yellow drum phase control sensor error
Remedy:
Code: 54.0800
Display:
54.0800
Description:
Magenta drum phase control sensor error
Remedy:
Code: 54.0900
Display:
54.0900
Description:
Cyan drum phase control sensor error
Remedy:
Code: 54.1000
Display:
54.1000
Description:
Black drum phase control sensor error
Remedy:
Code: 54.1100
Display:
54.1100
Description:
Black density out of range
Remedy:
Code: 54.1101
Display:
54.1101
Description:
Cyan density out of range
Remedy:
Code: 54.1102
Display:
54.1102
Description:
Magenta density out of range
Remedy:
Code: 54.1103
Display:
54.1103
Description:
Yellow density out of range
Remedy:
Code: 54.1200
Display:
54.1200
Description:
Black density measurement abnormality
Remedy:
Code: 54.1201
Display:
54.1201
Description:
Cyan density measurement abnormality
Remedy:
Code: 54.1202
Display:
54.1202
Description:
Magenta density measurement abnormality
Remedy:
Code: 54.1203
Display:
54.1203
Description:
Yellow density measurement abnormality
Remedy:
Code: 54.1400
Display:
54.1400
Description:
Color plane registration sensor error (inline devices only)
Remedy:
Code: 54.1500
Display:
54.1500
Description:
Yellow toner level sensor error
Remedy:
Code: 54.1501
Display:
54.1501
Description:
Cyan CPR pattern can't be read
Remedy:
Code: 54.1502
Display:
54.1502
Description:
Magenta CPR pattern can't be read
Remedy:
Code: 54.1503
Display:
54.1503
Description:
Yellow CPR pattern can't be read
Remedy:
Code: 54.1599
Display:
54.1599
Description:
Black CPR pattern can't be read
Remedy:
Code: 54.1600
Display:
54.1600
Description:
Magenta toner level sensor error
Remedy:
Code: 54.1700
Display:
54.1700
Description:
Cyan toner level sensor error
Remedy:
Code: 54.1800
Display:
54.1800
Description:
Black toner level sensor error
Remedy:
Code: 54.1900
Display:
54.1900
Description:
Bad TOP sensor
Remedy:
Code: 54.2000
Display:
54.2000
Description:
Carousel rotation error
Remedy:
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