hp Color LaserJet CP4020常见故障代码描述,英文手册2
更新时间：2024/3/19 21:31:08,view:63hp打印机HP Color LaserJet CP4020苏州hp同里打印机售后服务中心电话0512-696l6769，苏州hpHP Color LaserJet CP4020同里维修站，hpHP Color LaserJet CP4020同里维修站,hpHP Color LaserJet CP4020维修手册，hpHP Color LaserJet CP4020驱动程序下载，hpHP Color LaserJet CP4020说明书，hpHP Color LaserJet CP4020故障代码在线技术交流，有问必答,hpHP Color LaserJet CP4020卡纸，打印浅，亮红灯，不通电，无法使用等故障自己查询维修资料即可解决问题
Code: 54.XX
Display:
54.XX ERROR
Description:
Error requires that the product be turned off then on.
Remedy:
Turn the product off, and then turn the product on.
Code: 55.XX.YY
Display:
55.XX.YY DC CONTROLLER ERROR
Description:
The print engine is not communicating with the formatter (XX = 01; DC controller memory error).
Remedy:
Turn the product off, and then turn the product on. If the error persists, replace the DC controller PCA.
Code: 56.X
Display:
56.X ERROR
Description:
A temporary printing error has occurred (XX = 01; illegal input).
Remedy:
Turn the product off, and then turn the product on.
Code: 57.03
Display:
57.03 ERROR
Description:
Cartridge fan (FM2) is defective.
Remedy:
1. Reconnect the cartridge fan connector J65, connector J263 on the high-voltage power supply lower, and connector J114 on the DC controller PCA. 2. Turn the product off, and then on. Measure the voltage between connectors J263-16 and J263-18 on the high-voltage power supply lower immediately after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the cartridge fan.
Code: 57.04
Display:
57.04 ERROR
Description:
Power-supply fan (FM1) is defective.
Remedy:
1. Reconnect the cartridge fan connector J153 on the DC controller PCA. 2. Turn the product off, and then on. Measure the voltage between connectors J153-1 and J153-3 on DC controller PCA immediately after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the power-supply fan.
Code: 57.06
Display:
57.06 ERROR
Description:
Exhaust fan (FM4) is defective.
Remedy:
1. Reconnect the cartridge fan connector J79, connector J264 on the high-voltage power supply lower, and connector J114 on the DC controller PCA. 2. Turn the product off, and then on. Measure the voltage between connectors J264-1 and J264-3 on the high-voltage power supply lower immediately after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the exhuast fan.
Code: 57.XX
Display:
57.XX ERROR
Description:
A temporary printing error has occurred.
Remedy:
Turn the product off, and then turn the product on.
Code: 58.03
Display:
58.XX ERROR
Description:
A temporary printing error has occurred.
DC controller PCA is defective.
Remedy:
Turn the product off, and then turn the product on. If the message persists, replace the DC controller PCA.
Code: 58.04
Display:
58.XX ERROR
Description:
A temporary printing error has occurred.
Low-voltage power supply is defective.
Remedy:
Reconnect the connector J150 on the DC controller PCA. If the message persists, replace the low-voltage power supply.
Code: 59.20
Display:
59.20 ERROR
Description:
Motor rotation error.
Remedy:
Perform the motor component tests in the DIAGNOSTICS menu.
Code: 59.30
Display:
59.30 ERROR
Description:
Fuser motor startup error
Remedy:
Reconnect the connector J13 of the fuser motor and the connector J123 on the DC controller PCA. Perform the fuser motor component test in the DIAGNOSTICS menu. If the message persists, replace the fuser motor.
Code: 59.40
Display:
59.40 ERROR
Description:
Fuser motor rotation error
Remedy:
Perform the fuser motor component test in the DIAGNOSTICS menu. If the message persists, replace the fuser motor.
Code: 59.50
Display:
59.50 ERROR
Description:
Black image drum motor startup error
Remedy:
Reconnect the connector J15 of the black drum motor and the connector J121 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu. If the message persists, replace the black drum motor.
Code: 59.51
Display:
59.51 ERROR
Description:
Cyan image drum motor startup error
Remedy:
Reconnect the connector J16 of the cyan drum motor and the connector J121 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu. If the message persists, replace the cyan drum motor.
Code: 59.52
Display:
59.52 ERROR
Description:
Magenta image drum motor startup error
Remedy:
Reconnect the connector J17 of the magenta drum motor and the connector J120 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu. If the message persists, replace the magenta drum motor.
Code: 59.53
Display:
59.53 ERROR
Description:
Yellow image drum motor startup error
Remedy:
Reconnect the connector J18 of the yellow drum motor and the connector J120 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu. If the message persists, replace the yellow drum motor.
Code: 59.60
Display:
59.60 ERROR
Description:
Black image drum motor rotation error
Remedy:
Perform the drum-motors component test in the DIAGNOSTICS menu. If the message persists, replace the black drum motor.
Code: 59.61
Display:
59.61 ERROR
Description:
Cyan image drum motor rotation error
Remedy:
Perform the drum-motors component test in the DIAGNOSTICS menu. If the message persists, replace the cyan drum motor.
Code: 59.62
Display:
59.62 ERROR
Description:
Magenta image drum motor rotation error
Remedy:
Perform the drum-motors component test in the DIAGNOSTICS menu. If the message persists, replace the magenta drum motor.
Code: 59.63
Display:
59.63 ERROR
Description:
Yellow image drum motor rotation error
Remedy:
Perform the drum-motors component test in the DIAGNOSTICS menu. If the message persists, replace the yellow drum motor.
Code: 59.90
Display:
59.90 ERROR
Description:
ITB motor startup error
Remedy:
Reconnect the connector J14 of the ITB motor and the connector J140 on the DC controller PCA. Perform the ITB motor drive component test to verify that the ITB motor is functioning properly. If the message persists, replace the ITB motor.
Code: 59.A0
Display:
59.A0 ERROR
Description:
ITB motor rotation error.
Remedy:
Use the component test to activate the ITB motor. If the motor does not function, replace the motor.
Code: 59.B0
Display:
59.B0 CLEANING MOTOR ERROR
Description:
The residual-toner feed motor has failed.
Remedy:
1. Check the toner collection unit. If the unit is full, replace it. NOTE: Toner can clog the feed motor if the toner collection unit is full. 2. Reconnect the residual-toner feed motor connector J63 and connector J155 on the DC controller PCA. 3. Replace the residual-toner feed motor.
Code: 59.C0
Display:
59.C0 ERROR
Description:
Developer alienation motor rotation error
Remedy:
1. Reconnect intermediate connector J87 of the developing disengagement sensor, connector J112 on the DC controller PCA, connector J38 of the developing disengagement motor, and the connector J261 on the high-voltage power supply D PCA. 2. Run the sensor test in the sensor monitor mode to verify that the developing disengagement sensor is functioning properly. If it is not, replace the main-drive assembly. 3. Run the developing unit disengagement drive test to verify that the disengagement mechanism is functioning properly. If it is not, replace the developing disengagement motor.
Code: 59.F0
Display:
59.F0 ERROR
Description:
Transfer alienation failure
Remedy:
1. Verify that the ITB is installed. 2. Reconnect the primary-transfer disengagement sensor J19, and connector J128 on the DC controller PCA . 3. Run the sensor test in the sensor monitor mode to verify that the primary transfer disengagement sensor is functioning properly. If not, replace the primary transfer disengagement sensor. 4. Perform the alienation drive component test in the DIAGNOSTICS menu. If not, replace the fuser motor.
Code: 60.02
Display:
60.02 ERROR
Description:
Tray 2 is not lifting correctly.
Remedy:
1. Reconnect connector J115 on the DC controller PCA and the intermediate connector J58. 2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. 3. Reconnect connector J56 of the lifter motor. Also check J107 on the DC controller PCA. 4. If the message persists, replace the lifter drive assembly.
Code: 60.03
Display:
60.03 ERROR
Description:
Tray 3 is not lifting correctly.
Remedy:
1. Reconnect connector J408 on the paper deck controller PCA and the intermediate connector J11. 2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. 3. Reconnect connector J15 of the lifter motor. Also check J407 on the paper deck controller PCA. 4. If the message persists, replace the lifter drive assembly.
Code: 60.04
Display:
60.04 ERROR
Description:
Tray 4 is not lifting correctly.
Remedy:
1. Reconnect connector J406 on the paper deck controller PCA and the intermediate connector J21. 2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. 3. Reconnect connector J24 of the lifter motor. Also check J405 on the paper deck controller PCA. 4. If the message persists, replace the lifter drive assembly.
Code: 60.05
Display:
60.05 ERROR
Description:
Tray 5 is not lifting correctly.
Remedy:
1. Reconnect the connector J403 on the paper deck controller PCA and the intermediate connector J31. 2. Run the sensor test in the sensor monitor mode to verify that the PD cassette media stack surface sensor is functioning properly. If it is not, replace the middle pickup assembly. 3. Reconnect the connector J34 of the lifter motor and the connector. Also check J402 on the paper deck controller PCA. 4. If the message persists, replace the lifter drive assembly.
Code: 62
Display:
62 NO SYSTEM
Description:
The product has an internal problem.
Remedy:
Turn the product off and then on.
Code: 68.X
Display:
68.X PERMANENT STORAGE FULL
Description:
The product NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
X values • 0 = Internal memory • 1 = Removable disk
Remedy:
Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.
Code: 68.X
Display:
68.X PERMANENT STORAGE WRITE FAIL
Description:
The product NVRAM is failing to write. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
X values • 0 = Internal memory • 1 = Removable disk
Remedy:
Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.
Code: 68.X
Display:
68.X STORAGE ERROR SETTINGS CHANGED
Description:
One or more product settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
Remedy:
Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.
Code: 69.X
Display:
69.X ERROR
Description:
A temporary printing error occurred
Remedy:
Turn the product off, and then turn the product on.
Code: 79.XXXX
Display:
79.XXXX ERROR
Description:
An internal product error has occurred.
Remedy:
Turn the product off and then on.
Code: 8X.YYYY
Display:
8X.YYYY EIO ERROR
Description:
This message appears in English only. It indicates that the EIO card in slot X has failed.
Remedy:
Replace the EIO card.
Code: 8X.YYYY
Display:
8X.YYYY EMBEDDED JETDIRECT ERROR
Description:
This message appears in English only. It indicates that the embedded hp Jetdirect card has failed.
Remedy:
Display:
54.XX ERROR
Description:
Error requires that the product be turned off then on.
Remedy:
Turn the product off, and then turn the product on.
Code: 55.XX.YY
Display:
55.XX.YY DC CONTROLLER ERROR
Description:
The print engine is not communicating with the formatter (XX = 01; DC controller memory error).
Remedy:
Turn the product off, and then turn the product on. If the error persists, replace the DC controller PCA.
Code: 56.X
Display:
56.X ERROR
Description:
A temporary printing error has occurred (XX = 01; illegal input).
Remedy:
Turn the product off, and then turn the product on.
Code: 57.03
Display:
57.03 ERROR
Description:
Cartridge fan (FM2) is defective.
Remedy:
1. Reconnect the cartridge fan connector J65, connector J263 on the high-voltage power supply lower, and connector J114 on the DC controller PCA. 2. Turn the product off, and then on. Measure the voltage between connectors J263-16 and J263-18 on the high-voltage power supply lower immediately after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the cartridge fan.
Code: 57.04
Display:
57.04 ERROR
Description:
Power-supply fan (FM1) is defective.
Remedy:
1. Reconnect the cartridge fan connector J153 on the DC controller PCA. 2. Turn the product off, and then on. Measure the voltage between connectors J153-1 and J153-3 on DC controller PCA immediately after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the power-supply fan.
Code: 57.06
Display:
57.06 ERROR
Description:
Exhaust fan (FM4) is defective.
Remedy:
1. Reconnect the cartridge fan connector J79, connector J264 on the high-voltage power supply lower, and connector J114 on the DC controller PCA. 2. Turn the product off, and then on. Measure the voltage between connectors J264-1 and J264-3 on the high-voltage power supply lower immediately after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the exhuast fan.
Code: 57.XX
Display:
57.XX ERROR
Description:
A temporary printing error has occurred.
Remedy:
Turn the product off, and then turn the product on.
Code: 58.03
Display:
58.XX ERROR
Description:
A temporary printing error has occurred.
DC controller PCA is defective.
Remedy:
Turn the product off, and then turn the product on. If the message persists, replace the DC controller PCA.
Code: 58.04
Display:
58.XX ERROR
Description:
A temporary printing error has occurred.
Low-voltage power supply is defective.
Remedy:
Reconnect the connector J150 on the DC controller PCA. If the message persists, replace the low-voltage power supply.
Code: 59.20
Display:
59.20 ERROR
Description:
Motor rotation error.
Remedy:
Perform the motor component tests in the DIAGNOSTICS menu.
Code: 59.30
Display:
59.30 ERROR
Description:
Fuser motor startup error
Remedy:
Reconnect the connector J13 of the fuser motor and the connector J123 on the DC controller PCA. Perform the fuser motor component test in the DIAGNOSTICS menu. If the message persists, replace the fuser motor.
Code: 59.40
Display:
59.40 ERROR
Description:
Fuser motor rotation error
Remedy:
Perform the fuser motor component test in the DIAGNOSTICS menu. If the message persists, replace the fuser motor.
Code: 59.50
Display:
59.50 ERROR
Description:
Black image drum motor startup error
Remedy:
Reconnect the connector J15 of the black drum motor and the connector J121 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu. If the message persists, replace the black drum motor.
Code: 59.51
Display:
59.51 ERROR
Description:
Cyan image drum motor startup error
Remedy:
Reconnect the connector J16 of the cyan drum motor and the connector J121 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu. If the message persists, replace the cyan drum motor.
Code: 59.52
Display:
59.52 ERROR
Description:
Magenta image drum motor startup error
Remedy:
Reconnect the connector J17 of the magenta drum motor and the connector J120 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu. If the message persists, replace the magenta drum motor.
Code: 59.53
Display:
59.53 ERROR
Description:
Yellow image drum motor startup error
Remedy:
Reconnect the connector J18 of the yellow drum motor and the connector J120 on the DC controller PCA. Perform the drum-motors component test in the DIAGNOSTICS menu. If the message persists, replace the yellow drum motor.
Code: 59.60
Display:
59.60 ERROR
Description:
Black image drum motor rotation error
Remedy:
Perform the drum-motors component test in the DIAGNOSTICS menu. If the message persists, replace the black drum motor.
Code: 59.61
Display:
59.61 ERROR
Description:
Cyan image drum motor rotation error
Remedy:
Perform the drum-motors component test in the DIAGNOSTICS menu. If the message persists, replace the cyan drum motor.
Code: 59.62
Display:
59.62 ERROR
Description:
Magenta image drum motor rotation error
Remedy:
Perform the drum-motors component test in the DIAGNOSTICS menu. If the message persists, replace the magenta drum motor.
Code: 59.63
Display:
59.63 ERROR
Description:
Yellow image drum motor rotation error
Remedy:
Perform the drum-motors component test in the DIAGNOSTICS menu. If the message persists, replace the yellow drum motor.
Code: 59.90
Display:
59.90 ERROR
Description:
ITB motor startup error
Remedy:
Reconnect the connector J14 of the ITB motor and the connector J140 on the DC controller PCA. Perform the ITB motor drive component test to verify that the ITB motor is functioning properly. If the message persists, replace the ITB motor.
Code: 59.A0
Display:
59.A0 ERROR
Description:
ITB motor rotation error.
Remedy:
Use the component test to activate the ITB motor. If the motor does not function, replace the motor.
Code: 59.B0
Display:
59.B0 CLEANING MOTOR ERROR
Description:
The residual-toner feed motor has failed.
Remedy:
1. Check the toner collection unit. If the unit is full, replace it. NOTE: Toner can clog the feed motor if the toner collection unit is full. 2. Reconnect the residual-toner feed motor connector J63 and connector J155 on the DC controller PCA. 3. Replace the residual-toner feed motor.
Code: 59.C0
Display:
59.C0 ERROR
Description:
Developer alienation motor rotation error
Remedy:
1. Reconnect intermediate connector J87 of the developing disengagement sensor, connector J112 on the DC controller PCA, connector J38 of the developing disengagement motor, and the connector J261 on the high-voltage power supply D PCA. 2. Run the sensor test in the sensor monitor mode to verify that the developing disengagement sensor is functioning properly. If it is not, replace the main-drive assembly. 3. Run the developing unit disengagement drive test to verify that the disengagement mechanism is functioning properly. If it is not, replace the developing disengagement motor.
Code: 59.F0
Display:
59.F0 ERROR
Description:
Transfer alienation failure
Remedy:
1. Verify that the ITB is installed. 2. Reconnect the primary-transfer disengagement sensor J19, and connector J128 on the DC controller PCA . 3. Run the sensor test in the sensor monitor mode to verify that the primary transfer disengagement sensor is functioning properly. If not, replace the primary transfer disengagement sensor. 4. Perform the alienation drive component test in the DIAGNOSTICS menu. If not, replace the fuser motor.
Code: 60.02
Display:
60.02 ERROR
Description:
Tray 2 is not lifting correctly.
Remedy:
1. Reconnect connector J115 on the DC controller PCA and the intermediate connector J58. 2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. 3. Reconnect connector J56 of the lifter motor. Also check J107 on the DC controller PCA. 4. If the message persists, replace the lifter drive assembly.
Code: 60.03
Display:
60.03 ERROR
Description:
Tray 3 is not lifting correctly.
Remedy:
1. Reconnect connector J408 on the paper deck controller PCA and the intermediate connector J11. 2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. 3. Reconnect connector J15 of the lifter motor. Also check J407 on the paper deck controller PCA. 4. If the message persists, replace the lifter drive assembly.
Code: 60.04
Display:
60.04 ERROR
Description:
Tray 4 is not lifting correctly.
Remedy:
1. Reconnect connector J406 on the paper deck controller PCA and the intermediate connector J21. 2. Run the sensor test in sensor monitor mode to verify that the cassette media stack surface sensor is functioning properly. If it is not, replace the pickup assembly. 3. Reconnect connector J24 of the lifter motor. Also check J405 on the paper deck controller PCA. 4. If the message persists, replace the lifter drive assembly.
Code: 60.05
Display:
60.05 ERROR
Description:
Tray 5 is not lifting correctly.
Remedy:
1. Reconnect the connector J403 on the paper deck controller PCA and the intermediate connector J31. 2. Run the sensor test in the sensor monitor mode to verify that the PD cassette media stack surface sensor is functioning properly. If it is not, replace the middle pickup assembly. 3. Reconnect the connector J34 of the lifter motor and the connector. Also check J402 on the paper deck controller PCA. 4. If the message persists, replace the lifter drive assembly.
Code: 62
Display:
62 NO SYSTEM
Description:
The product has an internal problem.
Remedy:
Turn the product off and then on.
Code: 68.X
Display:
68.X PERMANENT STORAGE FULL
Description:
The product NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
X values • 0 = Internal memory • 1 = Removable disk
Remedy:
Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.
Code: 68.X
Display:
68.X PERMANENT STORAGE WRITE FAIL
Description:
The product NVRAM is failing to write. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
X values • 0 = Internal memory • 1 = Removable disk
Remedy:
Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.
Code: 68.X
Display:
68.X STORAGE ERROR SETTINGS CHANGED
Description:
One or more product settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
Remedy:
Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.
Code: 69.X
Display:
69.X ERROR
Description:
A temporary printing error occurred
Remedy:
Turn the product off, and then turn the product on.
Code: 79.XXXX
Display:
79.XXXX ERROR
Description:
An internal product error has occurred.
Remedy:
Turn the product off and then on.
Code: 8X.YYYY
Display:
8X.YYYY EIO ERROR
Description:
This message appears in English only. It indicates that the EIO card in slot X has failed.
Remedy:
Replace the EIO card.
Code: 8X.YYYY
Display:
8X.YYYY EMBEDDED JETDIRECT ERROR
Description:
This message appears in English only. It indicates that the embedded hp Jetdirect card has failed.
Remedy:
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