hp Color LaserJet CP3525常见故障代码描述,英文手册1
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更新时间：2024/4/12 12:58:11,view:301HP Color LaserJet CP3525打印机苏州临湖一体机维修点电话0512-696l6769，苏州HP Color LaserJet CP3525临湖维修站，HP Color LaserJet CP3525临湖维修站,
Code: 10.32.00
Display:
10.32.00 UNAUTHORIZED SUPPLY IN USE
Description:
The product is using a non-hp supply.
Remedy:
Any product repair required as a result of using non-hp or unauthorized supplies is not covered under warranty. hp cannot ensure the accuracy or the availability of certain features. Press the OK button to continue with this cartridge.
Code: 10.90.XY
Display:
10.90.XY REPLACE CARTRIDGE
Description:
A toner-replenishment malfunction has occurred.
• 00=Black • 01=Cyan • 02=Magenta • 03=Yellow • 10=Missing e-label
Remedy:
Replace the print cartridge.
Code: 10.91.00
Display:
10.91.00 PRINT CARTRIDGE ERROR
Description:
There is an error with the black-toner feed motor.
Remedy:
The black print cartridge is defective and needs to be replaced. Please record message and contact support. After replacing the defective cartridge turn the power off then on to continue. 1. Reconnect the connectors for the blacktoner feed-motor rotational-count sensor (J2024), intermediate (J1930), and the DC controller PCA (J131). 2. Reconnect the connectors for the color/ black I/F PCA (J2201B), cartridge driver PCA (J403, J404, and J405), and the DC controller PCA (J141). 3. Replace the black-toner feed motor.
Code: 10.91.09
Display:
10.91.09 PRINT CARTRIDGE ERROR
Description:
There is an error with the color-toner feed motor.
Remedy:
One of the cyan, magenta, or yellow print cartridges is defective and needs to be replaced. Record the message and contact support. After replacing the defective continue. 1. Reconnect the connectors for the colortoner feed-motor rotational-count sensor (J2023), intermediate (J1929), and the DC controller PCA (J131). 2. Reconnect the connectors for the yellow/magenta cartridge I/F PCA (J2201A), the cyan/black cartridge I/F PCA (J2201B), the cartridge driver PCA (J402, J403, J406, and J408), and the DC controller PCA (J142). 3. Replace the color-toner feed motor.
Code: 10.92
Display:
10.92 CARTRIDGE NOT ENGAGED.
Description:
This error can occur after the front door is opened and might not be related to the user interacting with the print cartridge.
Remedy:
Open and close the front door to engage the print cartridges.
Code: 10.XX.YY
Display:
10.XX.YY SUPPLY MEMORY ERROR
Description:
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
XX values • 00 = Memory tag memory error • 10 = Memory tag missing
YY values • 00 = Black • 01 = Cyan • 02 = Magenta • 03 = Yellow
Remedy:
Reinstall the print cartridge, or install a new print cartridge.
Code: 11.XX
Display:
11.XX Internal clock error
Description:
The product real time clock has experienced an error. • 01=dead clock • 02=dead real time clock
Remedy:
Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, you might need to replace the formatter.
Code: 13.01.00
Display:
13.01.00 JAM IN TRAY 3
Description:
The product attempted to feed paper from Tray 3 (paper feeder), but the leading edge did not reach the TOP sensor in time.
Remedy:
1. Make sure the pick roller is installed correctly. 2. For transparency, labels, or 120 g/m2 media, follow the restricted loading procedures (only 200 sheets of transparency/labels or 300 sheets of 120 g/m2 media can be loaded at one time). 3. Check the Tray 3 paper-present sensor to make sure it is not stuck in the up position. Rotate the sensor upward and release. If it drops back down without hesitation, it is operating correctly.
Code: 13.02.00
Display:
13.02.00 JAM IN RIGHT DOOR
Description:
The product fed a sheet of paper from one of the trays and it reached the TOP sensor, but stayed there too long.
Remedy:
This jam is commonly caused by multiple sheets being fed into the paper path at one time. Printing glossy media in a humid environment can cause this jam.
Code: 13.04.00
Display:
13.04.00 JAM IN RIGHT DOOR
Description:
The product fed a sheet of paper from one of the trays, and it made it to the PF media feed sensor, but the paper stayed there too long.
Remedy:
This jam is commonly caused by multiple sheets being fed into the paper path at one time. Printing glossy media in a humid environment can cause this jam.
Code: 13.05.00
Display:
13.05.00 FUSER AREA JAM
Description:
The product fed a sheet of paper from one of the trays, and it made it to the TOP Sensor, but did not reach the fuser delivery sensor in time.
Remedy:
1. Check the paper path for damage. This is a delay jam. Although the paper stopped at or in the fuser, the root cause is more likely a paper feed/pick-up issue. 2. Check the fuser for damage to the pressure-roll cover.
Code: 13.06.00
Display:
13.06.00 FUSER AREA JAM
Description:
The product fed a sheet of paper from one of the trays and it made it past the TOP sensor and to the fuser delivery sensor in time, but it stayed in the fuser too long.
Remedy:
1. Check for the presence of paper in the fuser. 2. Curled sheets in the output bin might cause jams to occur, which is especially true if using light media (less than 75 g/ m2). 3. Check the fuser for damage to the pressure roll cover.
Code: 13.12.00
Display:
13.12.00 JAM IN RIGHT DOOR
Description:
The product fed a sheet of paper from one of the trays, and it made it to the fuser delivery sensor in time, but did not make it to the duplex re-pickup sensor in time (hp Color LaserJet CP3525dn printer and hp Color LaserJet CP3525x printer only).
Remedy:
1. Make sure the loaded paper is not skewed. 2. Check the media weight to make sure it is within specification. If it is not, the customer must manually duplex.
Code: 13.13.00
Display:
13.13.00 JAM IN RIGHT DOOR
Description:
The product fed a sheet of paper from one of the trays, and it made it to the duplex repickup sensor in time, but it did not make it to the TOP sensor in time when printing the second side of a duplex print job (hp Color LaserJet CP3525dn printer and hp Color LaserJet CP3525x printer only).
Remedy:
Check the media weight to make sure it is within specification. If it is not, the customer must manually duplex.
Code: 13.1C.00
Display:
13.1C.00 FUSER WRAP JAM
Description:
During printing, the fuser delivery sensor detected paper wrapping around the fuser film.
Remedy:
Inspect the fuser for damage.
Code: 13.20.00
Display:
13.20.00 JAM IN RIGHT DOOR
Description:
During a checking-printer cycle, the product detected the presence of paper at the PF media-feed sensor, TOP sensor, loop sensor 1, fuser delivery sensor, and duplex re-pickup sensor.
Remedy:
1. Open the right door and check for the presence of paper. Remove any that is present. 2. Check the TOP sensor, loop sensor 1, fuser delivery sensor, and duplex repickup sensor for proper operation. 3. If the paper feeder (Tray 3) is connected, open the lower-right door and check for the presence of paper. Remove any that is present . 4. Check the PF media feed sensor for proper operation.
Code: 13.21.00
Display:
13.21.00 DOOR OPEN JAM
Description:
Either the right door or front door was open during printing.
Remedy:
Close both doors.
Code: 13.30.00
Display:
13.30.00 JAM IN TRAY 1
Description:
The product attempted to feed paper from Tray 1, but the leading edge did not reach the TOP sensor in time.
Remedy:
1. If paper is not loaded in Tray 1, but an error is displayed, check the MP tray paper-present sensor by pushing the sensor and releasing it. If the sensor springs back, it is operating correctly. If sensor does not spring back, check the spring on the sensor. 2. Inspect the paper guides for damage. Replace damaged guides if possible.
Code: 13.30.00
Display:
13.30.00 JAM IN TRAY 2
Description:
The product attempted to feed paper from Tray 2, but the leading edge did not reach the TOP sensor in time.
Remedy:
1. Make sure Tray 2 is not overloaded. The maximum amount of paper allowed is 25 mm (0.98 inches), which is the equivalent to 250 sheets of 75 g/m2 (20 lb) bond. 2. Make sure the media basis weight does not exceed 163 g/m2. If it does, run media from Tray 1. 3. Glossy media up to 220 g/m2 can be loaded in this tray; however, the quantity is limited to 100 sheets. For 130 g/m2 glossy media, 300 sheets can be loaded at one time, 163 g/m2 glossy media, up to 250 sheets can be loaded at one time.
Code: 13.XX.YY
Display:
13.XX.YY FUSER AREA JAM
Description:
A jam has occurred in the fuser area.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Code: 13.XX.YY
Display:
13.XX.YY FUSER WRAP JAM
Description:
A jam has occurred in the fuser.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Code: 13.XX.YY
Display:
13.XX.YY JAM ABOVE TOP OUTPUT BIN
Description:
A jam has occurred in the output area.
Remedy:
Clear jam.
Code: 13.XX.YY
Display:
13.XX.YY JAM IN LOWER RIGHT DOOR
Description:
A jam has occurred in the lower-right door (optional Tray 3).
Remedy:
Clear jam.
Code: 13.XX.YY
Display:
13.XX.YY JAM IN RIGHT DOOR
Description:
A jam has occurred in the duplex and feed area inside the right door.
Remedy:
Clear jam.
Code: 13.XX.YY
Display:
13.XX.YY JAM IN TRAY 1
Description:
A jam has occurred in Tray 1.
Remedy:
Clear jam.
Code: 13.XX.YY
Display:
13.XX.YY JAM IN TRAY 3
Description:
A jam has occurred in the indicated tray.
Remedy:
Clear jam.
Code: 13.XX.YY
Display:
13.XX.YY JAMS IN RIGHT DOOR
Description:
A jam has occurred in the fuser area.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Code: 20
Display:
20 INSUFFICIENT MEMORY
Description:
The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Remedy:
Press the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.
Code: 22
Display:
22 EIO X BUFFER OVERFLOW
Description:
Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.
Remedy:
Press the OK button to print the transferred data. (Some data might be lost.)
Code: 22
Display:
22 EMBEDDED I/O BUFFER OVERFLOW
Description:
Too much data was sent to the embedded hp Jetdirect print server.
Remedy:
Press the OK button to print the transferred data. (Some data might be lost.)
Code: 22
Display:
22 USB I/O BUFFER OVERFLOW
Description:
The product's USB buffer has overflowed.
Remedy:
Press the OK button to print the transferred data. (Some data might be lost.)
Code: 40
Display:
40 EIO X BAD TRANSMISSIONOR
Description:
The connection between the product and the EIO card in the specified slot has been broken.
Remedy:
Press the OK button to clear the error message and continue printing. Try to reinstall the EIO card.
Code: 40
Display:
40 EMBEDDED I/O BAD TRANSMISSION
Description:
A temporary printing error has occurred.
Remedy:
Press the OK button to clear the error message. (Data will be lost.)
Code: 41.3
Display:
41.3 UNEXPECTED SIZE IN TRAY LOAD TRAY [TYPE] [SIZE]
Description:
The product detected a different paper size than expected. The prompt to use another tray displays only if another tray has paper loaded.
Remedy:
Load the tray with the size and type of paper indicated, or use another tray.
Code: 41.5
Display:
41.5 UNEXPECTED TYPE IN TRAY LOAD TRAY [TYPE] [SIZE]
Description:
The product detected a different paper type than expected.
Remedy:
Load the tray with the size and type of paper indicated, or use another tray if available. If the error persists: 1. Reinstall the ITB unit. 2. Reconnect the connectors (J109, J122) on the DC controller PCA. 3. If the problem persists, replace the registration unit.
Code: 41.7
Display:
41.7 ERROR
Description:
A temporary printing error has occurred.
Remedy:
Try using different paper. If the error does not clear, turn the product off and then on.
Code: 41.X
Display:
41.X ERROR
Description:
A temporary printing error has occurred. • X=1: Unknown misprint error • X=2: Beam detected misprint area • X=4: No VSYNC error • X=6: ITB detection error • X=7: Feed delay error • X=8: Fuser too hot • X=9: Noisy VDREQ
Remedy:
Press ? to see details. Turn the product off then on.
Code: 48.01
Display:
48.01 TRANSFER UNIT ERROR
Description:
The transfer belt has dislocated during printing.
Remedy:
Turn the product off and then on.
Code: 49.XXXX
Display:
49.XXXX ERROR
Description:
A firmware error has occurred.
Remedy:
This error can be caused by corrupted print jobs, software applications issues, nonproduct specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories. 1. Turn the product off and then on. 2. If the error returns, the error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. 3. If the error returns, the error might be caused by the print job, such as an invalid printer driver, a problem with the software, or a problem with the file you are printing. 4. If the error returns, upgrading the product firmware might help resolve the error 5. If error returns, replace formatter.
Code: 50.1
Display:
50.1 FUSER ERROR
Description:
The fuser has experienced a lowtemperature error.
Remedy:
1. Remove any paper jams from the fuser area. 2. Remove the fuser. Check the connector (J50) between the fuser and the product. Replace the cable or fuser if the connector is damaged. 3. If the problem persists, replace the fuser.
Code: 50.2
Display:
50.2 FUSER ERROR
Description:
The fuser has experienced a warm-up error.
Remedy:
1. Reinstall the fuser. Check the connector (J50) between the fuser and the product. Replace the cable or fuser if the connector is damaged. 2. Reconnect the connectors (J138, J115) of the DC controller PCAy. Reconnect connector (J60), on the power line between the low voltage power supply and the fuser. 3. If the problem persists, replace the fuser.
Code: 50.3
Display:
50.3 FUSER ERROR
Description:
The fuser has experienced a hightemperature error.
Remedy:
1. Reinstall the fuser. Check the connector (J50) between the fuser and the product. Replace the cable or fuser if the connector is damaged. 2. If the problem persists, replace the fuser.
Code: 50.4
Display:
50.4 FUSER ERROR
Description:
The fuser driver circuit has experienced an error.
Remedy:
1. Check the power source. If a power generator is used, improve the situation. NOTE: If the product does not meet the power requirement of 43 to 67Hz frequency, the fuser temperature control does not work, which causes a malfunction. 2. Reconnect connector (J101) on the DC controller PCA. 3. If the problem persists, replace the lowvoltage power supply
Code: 50.5
Display:
50.5 FUSER ERROR
Description:
The fuser has experienced a type-mismatch error.
Remedy:
1. Reinstall the fuser. Check the connector (J50) between the fuser and the product. Replace the cable or fuser if the connector is damaged. 2. Reconnect the connector (J139) on the DC controller PCA. 3. If the problem persists, replace the fuser.
Code: 50.7
Display:
50.7 FUSER ERROR
Description:
The fuser has experienced a pressure release mechanism error.
Remedy:
1. Reconnect the connectors (J117, J123) on the DC controller PCA. 2. Run the sensor test to test the fuser pressure-release sensor (H) SR7. If the sensor is defective, replace the fuser.
Code: 50.8
Display:
50.8 FUSER ERROR
Description:
The fuser has experienced a lowtemperature error.
Remedy:
1. Remove any paper jams from the fuser area. 2. Reinstall the fuser. Check the connector (J50) between the fuser and the product. Replace the cable or fuser if the connector is damaged. 3. If the problem persists, replace the fuser.
Code: 50.9
Display:
50.9 FUSER ERROR
Description:
The fuser has experienced a hightemperature error.
Remedy:
1. Reinstall the fuser. Check the connector (J150) between the fuser and the product. Replace the cable or fuser if the connector is damaged. 2. If the problem persists, replace the fuser.
Code: 50.X
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred.
Remedy:
Make sure you have the correct fuser. Reseat the fuser. Turn the product off, and then turn the product on.
Code: 51.20
Display:
51.20 ERROR
Description:
The black laser (51.20) or cyan laser (51.21) has experienced an error.
Remedy:
1. Reconnect the connectors of the laser driver PCA (J503) and the DC controller PCA (J111). 2. Replace the cyan/black laser scanner.
Display:
10.32.00 UNAUTHORIZED SUPPLY IN USE
Description:
The product is using a non-hp supply.
Remedy:
Any product repair required as a result of using non-hp or unauthorized supplies is not covered under warranty. hp cannot ensure the accuracy or the availability of certain features. Press the OK button to continue with this cartridge.
Code: 10.90.XY
Display:
10.90.XY REPLACE
Description:
A toner-replenishment malfunction has occurred.
• 00=Black • 01=Cyan • 02=Magenta • 03=Yellow • 10=Missing e-label
Remedy:
Replace the print cartridge.
Code: 10.91.00
Display:
10.91.00 PRINT CARTRIDGE ERROR
Description:
There is an error with the black-toner feed motor.
Remedy:
The black print cartridge is defective and needs to be replaced. Please record message and contact support. After replacing the defective cartridge turn the power off then on to continue. 1. Reconnect the connectors for the blacktoner feed-motor rotational-count sensor (J2024), intermediate (J1930), and the DC controller PCA (J131). 2. Reconnect the connectors for the color/ black I/F PCA (J2201B), cartridge driver PCA (J403, J404, and J405), and the DC controller PCA (J141). 3. Replace the black-toner feed motor.
Code: 10.91.09
Display:
10.91.09 PRINT CARTRIDGE ERROR
Description:
There is an error with the color-toner feed motor.
Remedy:
One of the cyan, magenta, or yellow print cartridges is defective and needs to be replaced. Record the message and contact support. After replacing the defective continue. 1. Reconnect the connectors for the colortoner feed-motor rotational-count sensor (J2023), intermediate (J1929), and the DC controller PCA (J131). 2. Reconnect the connectors for the yellow/magenta cartridge I/F PCA (J2201A), the cyan/black cartridge I/F PCA (J2201B), the cartridge driver PCA (J402, J403, J406, and J408), and the DC controller PCA (J142). 3. Replace the color-toner feed motor.
Code: 10.92
Display:
10.92 CARTRIDGE NOT ENGAGED.
Description:
This error can occur after the front door is opened and might not be related to the user interacting with the print cartridge.
Remedy:
Open and close the front door to engage the print cartridges.
Code: 10.XX.YY
Display:
10.XX.YY SUPPLY MEMORY ERROR
Description:
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
XX values • 00 = Memory tag memory error • 10 = Memory tag missing
YY values • 00 = Black • 01 = Cyan • 02 = Magenta • 03 = Yellow
Remedy:
Reinstall the print cartridge, or install a new print cartridge.
Code: 11.XX
Display:
11.XX Internal clock error
Description:
The product real time clock has experienced an error. • 01=dead clock • 02=dead real time clock
Remedy:
Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, you might need to replace the formatter.
Code: 13.01.00
Display:
13.01.00 JAM IN TRAY 3
Description:
The product attempted to feed paper from Tray 3 (paper feeder), but the leading edge did not reach the TOP sensor in time.
Remedy:
1. Make sure the pick roller is installed correctly. 2. For transparency, labels, or 120 g/m2 media, follow the restricted loading procedures (only 200 sheets of transparency/labels or 300 sheets of 120 g/m2 media can be loaded at one time). 3. Check the Tray 3 paper-present sensor to make sure it is not stuck in the up position. Rotate the sensor upward and release. If it drops back down without hesitation, it is operating correctly.
Code: 13.02.00
Display:
13.02.00 JAM IN RIGHT DOOR
Description:
The product fed a sheet of paper from one of the trays and it reached the TOP sensor, but stayed there too long.
Remedy:
This jam is commonly caused by multiple sheets being fed into the paper path at one time. Printing glossy media in a humid environment can cause this jam.
Code: 13.04.00
Display:
13.04.00 JAM IN RIGHT DOOR
Description:
The product fed a sheet of paper from one of the trays, and it made it to the PF media feed sensor, but the paper stayed there too long.
Remedy:
This jam is commonly caused by multiple sheets being fed into the paper path at one time. Printing glossy media in a humid environment can cause this jam.
Code: 13.05.00
Display:
13.05.00 FUSER AREA JAM
Description:
The product fed a sheet of paper from one of the trays, and it made it to the TOP Sensor, but did not reach the fuser delivery sensor in time.
Remedy:
1. Check the paper path for damage. This is a delay jam. Although the paper stopped at or in the fuser, the root cause is more likely a paper feed/pick-up issue. 2. Check the fuser for damage to the pressure-roll cover.
Code: 13.06.00
Display:
13.06.00 FUSER AREA JAM
Description:
The product fed a sheet of paper from one of the trays and it made it past the TOP sensor and to the fuser delivery sensor in time, but it stayed in the fuser too long.
Remedy:
1. Check for the presence of paper in the fuser. 2. Curled sheets in the output bin might cause jams to occur, which is especially true if using light media (less than 75 g/ m2). 3. Check the fuser for damage to the pressure roll cover.
Code: 13.12.00
Display:
13.12.00 JAM IN RIGHT DOOR
Description:
The product fed a sheet of paper from one of the trays, and it made it to the fuser delivery sensor in time, but did not make it to the duplex re-pickup sensor in time (hp Color LaserJet CP3525dn printer and hp Color LaserJet CP3525x printer only).
Remedy:
1. Make sure the loaded paper is not skewed. 2. Check the media weight to make sure it is within specification. If it is not, the customer must manually duplex.
Code: 13.13.00
Display:
13.13.00 JAM IN RIGHT DOOR
Description:
The product fed a sheet of paper from one of the trays, and it made it to the duplex repickup sensor in time, but it did not make it to the TOP sensor in time when printing the second side of a duplex print job (hp Color LaserJet CP3525dn printer and hp Color LaserJet CP3525x printer only).
Remedy:
Check the media weight to make sure it is within specification. If it is not, the customer must manually duplex.
Code: 13.1C.00
Display:
13.1C.00 FUSER WRAP JAM
Description:
During printing, the fuser delivery sensor detected paper wrapping around the fuser film.
Remedy:
Inspect the fuser for damage.
Code: 13.20.00
Display:
13.20.00 JAM IN RIGHT DOOR
Description:
During a checking-printer cycle, the product detected the presence of paper at the PF media-feed sensor, TOP sensor, loop sensor 1, fuser delivery sensor, and duplex re-pickup sensor.
Remedy:
1. Open the right door and check for the presence of paper. Remove any that is present. 2. Check the TOP sensor, loop sensor 1, fuser delivery sensor, and duplex repickup sensor for proper operation. 3. If the paper feeder (Tray 3) is connected, open the lower-right door and check for the presence of paper. Remove any that is present . 4. Check the PF media feed sensor for proper operation.
Code: 13.21.00
Display:
13.21.00 DOOR OPEN JAM
Description:
Either the right door or front door was open during printing.
Remedy:
Close both doors.
Code: 13.30.00
Display:
13.30.00 JAM IN TRAY 1
Description:
The product attempted to feed paper from Tray 1, but the leading edge did not reach the TOP sensor in time.
Remedy:
1. If paper is not loaded in Tray 1, but an error is displayed, check the MP tray paper-present sensor by pushing the sensor and releasing it. If the sensor springs back, it is operating correctly. If sensor does not spring back, check the spring on the sensor. 2. Inspect the paper guides for damage. Replace damaged guides if possible.
Code: 13.30.00
Display:
13.30.00 JAM IN TRAY 2
Description:
The product attempted to feed paper from Tray 2, but the leading edge did not reach the TOP sensor in time.
Remedy:
1. Make sure Tray 2 is not overloaded. The maximum amount of paper allowed is 25 mm (0.98 inches), which is the equivalent to 250 sheets of 75 g/m2 (20 lb) bond. 2. Make sure the media basis weight does not exceed 163 g/m2. If it does, run media from Tray 1. 3. Glossy media up to 220 g/m2 can be loaded in this tray; however, the quantity is limited to 100 sheets. For 130 g/m2 glossy media, 300 sheets can be loaded at one time, 163 g/m2 glossy media, up to 250 sheets can be loaded at one time.
Code: 13.XX.YY
Display:
13.XX.YY FUSER AREA JAM
Description:
A jam has occurred in the fuser area.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Code: 13.XX.YY
Display:
13.XX.YY FUSER WRAP JAM
Description:
A jam has occurred in the fuser.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Code: 13.XX.YY
Display:
13.XX.YY JAM ABOVE TOP OUTPUT BIN
Description:
A jam has occurred in the output area.
Remedy:
Clear jam.
Code: 13.XX.YY
Display:
13.XX.YY JAM IN LOWER RIGHT DOOR
Description:
A jam has occurred in the lower-right door (optional Tray 3).
Remedy:
Clear jam.
Code: 13.XX.YY
Display:
13.XX.YY JAM IN RIGHT DOOR
Description:
A jam has occurred in the duplex and feed area inside the right door.
Remedy:
Clear jam.
Code: 13.XX.YY
Display:
13.XX.YY JAM IN TRAY 1
Description:
A jam has occurred in Tray 1.
Remedy:
Clear jam.
Code: 13.XX.YY
Display:
13.XX.YY JAM IN TRAY 3
Description:
A jam has occurred in the indicated tray.
Remedy:
Clear jam.
Code: 13.XX.YY
Display:
13.XX.YY JAMS IN RIGHT DOOR
Description:
A jam has occurred in the fuser area.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Code: 20
Display:
20 INSUFFICIENT MEMORY
Description:
The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Remedy:
Press the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.
Code: 22
Display:
22 EIO X BUFFER OVERFLOW
Description:
Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.
Remedy:
Press the OK button to print the transferred data. (Some data might be lost.)
Code: 22
Display:
22 EMBEDDED I/O BUFFER OVERFLOW
Description:
Too much data was sent to the embedded hp Jetdirect print server.
Remedy:
Press the OK button to print the transferred data. (Some data might be lost.)
Code: 22
Display:
22 USB I/O BUFFER OVERFLOW
Description:
The product's USB buffer has overflowed.
Remedy:
Press the OK button to print the transferred data. (Some data might be lost.)
Code: 40
Display:
40 EIO X BAD TRANSMISSIONOR
Description:
The connection between the product and the EIO card in the specified slot has been broken.
Remedy:
Press the OK button to clear the error message and continue printing. Try to reinstall the EIO card.
Code: 40
Display:
40 EMBEDDED I/O BAD TRANSMISSION
Description:
A temporary printing error has occurred.
Remedy:
Press the OK button to clear the error message. (Data will be lost.)
Code: 41.3
Display:
41.3 UNEXPECTED SIZE IN TRAY
Description:
The product detected a different paper size than expected. The prompt to use another tray displays only if another tray has paper loaded.
Remedy:
Load the tray with the size and type of paper indicated, or use another tray.
Code: 41.5
Display:
41.5 UNEXPECTED TYPE IN TRAY
Description:
The product detected a different paper type than expected.
Remedy:
Load the tray with the size and type of paper indicated, or use another tray if available. If the error persists: 1. Reinstall the ITB unit. 2. Reconnect the connectors (J109, J122) on the DC controller PCA. 3. If the problem persists, replace the registration unit.
Code: 41.7
Display:
41.7 ERROR
Description:
A temporary printing error has occurred.
Remedy:
Try using different paper. If the error does not clear, turn the product off and then on.
Code: 41.X
Display:
41.X ERROR
Description:
A temporary printing error has occurred. • X=1: Unknown misprint error • X=2: Beam detected misprint area • X=4: No VSYNC error • X=6: ITB detection error • X=7: Feed delay error • X=8: Fuser too hot • X=9: Noisy VDREQ
Remedy:
Press ? to see details. Turn the product off then on.
Code: 48.01
Display:
48.01 TRANSFER UNIT ERROR
Description:
The transfer belt has dislocated during printing.
Remedy:
Turn the product off and then on.
Code: 49.XXXX
Display:
49.XXXX ERROR
Description:
A firmware error has occurred.
Remedy:
This error can be caused by corrupted print jobs, software applications issues, nonproduct specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories. 1. Turn the product off and then on. 2. If the error returns, the error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. 3. If the error returns, the error might be caused by the print job, such as an invalid printer driver, a problem with the software, or a problem with the file you are printing. 4. If the error returns, upgrading the product firmware might help resolve the error 5. If error returns, replace formatter.
Code: 50.1
Display:
50.1 FUSER ERROR
Description:
The fuser has experienced a lowtemperature error.
Remedy:
1. Remove any paper jams from the fuser area. 2. Remove the fuser. Check the connector (J50) between the fuser and the product. Replace the cable or fuser if the connector is damaged. 3. If the problem persists, replace the fuser.
Code: 50.2
Display:
50.2 FUSER ERROR
Description:
The fuser has experienced a warm-up error.
Remedy:
1. Reinstall the fuser. Check the connector (J50) between the fuser and the product. Replace the cable or fuser if the connector is damaged. 2. Reconnect the connectors (J138, J115) of the DC controller PCAy. Reconnect connector (J60), on the power line between the low voltage power supply and the fuser. 3. If the problem persists, replace the fuser.
Code: 50.3
Display:
50.3 FUSER ERROR
Description:
The fuser has experienced a hightemperature error.
Remedy:
1. Reinstall the fuser. Check the connector (J50) between the fuser and the product. Replace the cable or fuser if the connector is damaged. 2. If the problem persists, replace the fuser.
Code: 50.4
Display:
50.4 FUSER ERROR
Description:
The fuser driver circuit has experienced an error.
Remedy:
1. Check the power source. If a power generator is used, improve the situation. NOTE: If the product does not meet the power requirement of 43 to 67Hz frequency, the fuser temperature control does not work, which causes a malfunction. 2. Reconnect connector (J101) on the DC controller PCA. 3. If the problem persists, replace the lowvoltage power supply
Code: 50.5
Display:
50.5 FUSER ERROR
Description:
The fuser has experienced a type-mismatch error.
Remedy:
1. Reinstall the fuser. Check the connector (J50) between the fuser and the product. Replace the cable or fuser if the connector is damaged. 2. Reconnect the connector (J139) on the DC controller PCA. 3. If the problem persists, replace the fuser.
Code: 50.7
Display:
50.7 FUSER ERROR
Description:
The fuser has experienced a pressure release mechanism error.
Remedy:
1. Reconnect the connectors (J117, J123) on the DC controller PCA. 2. Run the sensor test to test the fuser pressure-release sensor (H) SR7. If the sensor is defective, replace the fuser.
Code: 50.8
Display:
50.8 FUSER ERROR
Description:
The fuser has experienced a lowtemperature error.
Remedy:
1. Remove any paper jams from the fuser area. 2. Reinstall the fuser. Check the connector (J50) between the fuser and the product. Replace the cable or fuser if the connector is damaged. 3. If the problem persists, replace the fuser.
Code: 50.9
Display:
50.9 FUSER ERROR
Description:
The fuser has experienced a hightemperature error.
Remedy:
1. Reinstall the fuser. Check the connector (J150) between the fuser and the product. Replace the cable or fuser if the connector is damaged. 2. If the problem persists, replace the fuser.
Code: 50.X
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred.
Remedy:
Make sure you have the correct fuser. Reseat the fuser. Turn the product off, and then turn the product on.
Code: 51.20
Display:
51.20 ERROR
Description:
The black laser (51.20) or cyan laser (51.21) has experienced an error.
Remedy:
1. Reconnect the connectors of the laser driver PCA (J503) and the DC controller PCA (J111). 2. Replace the cyan/black laser scanner.
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