hp Color LaserJet CM4730常见故障代码描述,英文手册2
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Code: 40
Display:
40 BAD EIO X TRANSMISSION
Description:
The connection between the MFP and the EIO card in the specified slot has been broken.
Remedy:
1. Touch OK to continue printing. 2. Power cycle the MFP. 3. Resend the print job. 4. If the error still occurs, replace the EIO card in slot X.
Code: 40
Display:
40 BAD SERIAL TRANSMISSION
Description:
A serial data error (parity, framing, or line overrun) occurred as data was being sent by the computer.
Remedy:
Touch OK to clear the error message. (Data will be lost.)
Code: 40
Display:
40 EMBEDDED I/O BAD TRANSMISSION
Description:
A connection with the embedded Jetdirect print server has been broken.
Remedy:
1. Touch OK to continue printing. 2. Power cycle the MFP. 3. Resend the print job. 4. If the error still occurs, replace the formatter.
Code: 41.3
Display:
41.3 LOAD TRAY XX
Description:
This is typically caused if two or more sheets of media stick together in the MFP or if the tray is not adjusted correctly.
Remedy:
1. Make sure the correct settings are set for the trays. 2. Run a paper path diagnostic test to determine if all sensors are working correctly. 3. Replace the paper feed assembly.
Code: 41.3
Display:
41.3 LOAD TRAY XX
Description:
The specified tray is loaded with media that is longer or shorter in the feed direction than the size adjusted for the tray.
Remedy:
1. Make sure the correct settings are set for the trays. 2. Run a paper path diagnostic test to determine if all sensors are working correctly. 3. Replace the paper feed assembly.
Code: 41.5
Display:
41.5 Unexpected Type In Tray
Description:
The printer senses a different media type in the media path than configured in the tray.
Remedy:
1. Make sure the correct settings are set for the trays. 2. Run a paper path diagnostic test to determine if all sensors are working correctly. 3. Replace the paper feed assembly.
Code: 49.XXXXX
Display:
49.XXXXX ERROR
Description:
A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor-quality parallel cables, poor-connections, or home-grown programs. On rare occasions, the formatter is at fault.
Remedy:
1. Turn the MFP off and then on. 2. Press Stop to clear the print job from the printer memory. 3. Turn the MFP off and then on. 4. Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain software program or print job, contact the software vendor for assistance. 5. If the message persists with different software programs and print jobs, disconnect all of the cables to the printer that connect it to the network or computer. 6. Turn the MFP off. 7. Remove all memory DIMMs or thirdparty DIMMs from the printer. (Do not remove the firmware Compact Flash.) 8. Ensure that the formatter is securely seated. 9. Remove all EIO devices from the printer. 10. Turn the MFP on. 11. If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and on again as you install each device. 12. Replace a DIMM or EIO device if you determine that it causes the error. 13. Remember to reconnect all of the cables that connect the printer to the network or computer. 14. Upgrade formatter and DC controller firmware, which can be found in a single . 15. If the error persists, upgrade the firmware compact flash card. 16. Replace the formatter and calibrate the printer. NOTE: Formatter failures producing 49 errors are extremely rare. Formatter replacement is probably not required.
Code: 50.X
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred. The following are specific fuser errors: 50.1: A low fuser temperature error has occurred in the main thermistor. 50.2: A fuser warmup service error has occurred. 50.3: A high fuser temperature error has occurred in the main thermistor. 50.6: An open fuser error has occurred. 50.7: A fuser pressure release mechanism failure has occurred. 50.8: Low fuser sub-thermistor temperature 50.9: High fuser sub-thermistor temperature The error might be due to an inadequate power supply, inadequate line voltage, or a problem with the fuser.
Remedy:
1. Turn the MFP off and allow it to cool down. 2. Reinstall the fuser, and check the connector (J5001) that connects the fuser and the printer. Replace the connector if it is damaged. 3. Replace the fuser. 4. Check all cable connections to/from the DC controller. 5. Replace the low-voltage power supply PCB.
Code: 51.1Y
Display:
51.1Y Printer Error
Description:
A laser error has occurred. 51.10 = Black 51.11 = Cyan 51.12 = Magenta 51.13 =Yellow
Remedy:
1. Turn the MFP off and then on. 2. If possible, run the scanner test diagnostic for the laser scanner indicated. 3. Reseat the connectors (J1002 - Y, J1003 - C, J1004 - M, J1005 - K) between the laser/scanner and DC controller PCB. 4. Upgrade formatter and DC controller firmware, which can be found in a single. 5. Replace the defective laser/scanner assembly. Calibrate the printer after replacing the laser/ scanner.
Code: 51.2Y
Display:
51.2Y Printer Error
Description:
A laser beam error has occurred. 51.20 = Black 51.21 = Cyan 51.22 = Magenta 51.23 = Yellow
Remedy:
1. Turn the MFP off and then on. 2. If possible, run the scanner test diagnostic for the laser scanner indicated. 3. Upgrade formatter and DC controller firmware, which can be found in a single. 4. Reseat the connectors (J1002 - Y, J1003 - C, J1004 - M, J1005 - K) between the laser/scanner and DC controller PCB. 5. Replace the defective laser/scanner assembly. Calibrate the printer after replacing the laser/ scanner.
Code: 52.XY
Display:
52.XY ERROR
Description:
A printer error has occurred.
X Description 00 = Scanner error 01 = Scanner startup error 02 = Scanner rotation error Y Description 0 = Black 1 = Cyan 2 = Magenta 3 = Yellow
Remedy:
1. Turn the MFP off and then on. 2. Upgrade formatter and DC controller firmware, which can be found in a single . 3. Reseat the connectors between the laser/scanner and DC controller PCB. 4. Replace the defective laser/scanner assembly. Calibrate the printer after replacing the laser/ scanner.
Code: 53.XY.ZZ
Display:
53.XY.ZZ CHECK RAM DIMM SLOT
Description:
A memory error has occurred.
X DIMM Type 1 = RAM
Y Device Location 1 = DIMM Slot 1 2 = DIMM Slot 2
ZZ Error Number 00 = Unsupported memory 01 = Unrecognized memory 02 = Unsupported memory size 03 = Failed RAM test 04 = Exceeded maximum RAM size 05 = Invalid DIMM speed
Remedy:
If prompted to do so, press OK to continue. The printer should come to the ready state, but will not make full use of all memory installed. Otherwise: 1. Turn the MFP off. 2. Verify that all memory meets specifications and is correctly seated. 3. Turn the MFP on. 4. If the problem persists, replace the DIMM card in the slot indicated.
Code: 54.XX
Display:
54.XX Printer Error
Description:
54 errors indicate sensor abnormalities. Sensor abnormalities are caused by failed or black sensors, or sensors that report results outside of an expected range. NOTE: Some 54 errors do not stop the printing process and are noted on the event log but not on the control panel. 54.01 = environmental temperature sensor output is abnormal (appears only in the event log) 54.05 = Media sensor failure (appears only in the event log) 54.07 = yellow drum phase (home) position sensor 54.08 = magenta drum phase (home) position sensor 54.09 = cyan drum phase (home) position sensor 54.0A = black drum phase (home) position sensor 54.0B = Density Sensor Out of Range 54.0C = Halftone Calibration 54.0D = Halftone Calibration Diffusion 54.0F = CPR Out of Range NOTE: Errors 07 through 0F appear only in the event log and printing continues.
Remedy:
54.01 procedure: 1. Check that all of the environmental requirements are met. 2. Turn the MFP off and then on. 3. Check connector J5201 on the environmental sensor and connector J1010 on the DC controller. 4. Replace the environmental sensor. 5. Replace the DC controller.
54.05 procedure: 1. Check connector J4201 on the paper feed assembly and connector J1013 on the DC controller. 2. Replace the paper feed assembly. 3. Replace the DC controller.
54.07, 54.08, 54.09, 54.0A procedure: 1. Check connector J1022 on the DC controller to the drum home position sensor for the color indicated. 2. Replace the main drive assembly. 3. Replace the DC controller.
54.0B, 54.0C, 54.0D, 54.0F procedure: The last two digits indicate the color (00 = black, 01 = cyan, 02 = magenta, 03 = yellow) 1. Check for correct formation of the calibration swatches on the ETB. If the swatches are light or missing a color, check the primary transfer components (cartridge, main drive assembly, HVPS) for the missing or light color. 2. Check the cartridge and replace if necessary. 3. Check connectors J4401A/J4401B on the color misregistration sensor to J1012 on the DC controller. 4. Replace the paper feed assembly. 5. Replace the DC controller.
Code: 55.XX.YY
Display:
55.XX.YY DC CONTROLLER ERROR
Description:
A printer command error has occurred. Values of XX are: 01 - DC controller memory error 02 - DC controller memory error 03 - No engine response 04 - Communication error 05 - RFU error
Remedy:
01 – 02 errors Replace the DC controller.
03 – 04 errors 1. Reseat formatter 2. Check all connectors on the DC controller. 3. Upgrade formatter and DC controller firmware, which can be found in a single. 4. Replace the DC controller PCB.
05 errors 1. Upgrade the DC controller PCB firmware. 2. Replace the DC controller PCB firmware.
Code: 56.XX
Display:
56.XX ERROR
Description:
A printer error has occurred. 56.01 = Input device 56.02 = Output device
Remedy:
1. Turn the MFP off and then on. 2. Remove all input and output devices and reinstall them. 3. Check all connectors to the input/ output devices that are installed. Replace any damaged connectors.
Code: 57.XX
Display:
57.XX ERROR
Description:
A printer fan error has occurred. 57.01 = Delivery fan 57.03 = Sub power supply fan 57.04 = Cartridge fan 57.05 = Duplex fan 57.06 = Control fan 2 57.07 = Control fan 1 57.08 = ETB fan 57.0A = Power supply fan 57.09 = Fuser fan
Remedy:
1. Turn the MFP off and then on. 2. Check the fan for obstructions. 3. Ensure the fan rotates. 4. Ensure the fan connector is seated properly. 5. Replace the indicated fan.
Code: 58.XX
Display:
58.XX ERROR
Description:
A memory tag error was detected.
XX Description 58.03 = Memory controller PCB 58.04 = Memory controller PCB power supply
Remedy:
1. Turn the MFP off and then on. 2. Check the connectors on the memory controller (J4001, J9630) and the DC controller PCB (J1021). 3. Replace the memory PCB. 4. Replace the E label contacts.
Code: 59.XY
Display:
59.XY ERROR
Description:
A printer motor error has occurred.
X Description 0 = Motor error 1 = Motor startup error 2 = Motor rotation error 3 = Fuser motor startup error 4 = Fuser motor rotation error 5 = Image drum motor startup error 6 = Image drum motor rotation error 9 = ETB motor startup error A = ETB motor rotation error B = Developing disengaging motor startup error C = Developing disengaging motor rotation error Y Description 0 = Black or N/A 1 = Cyan 2 = Magenta 3 = Yellow
Remedy:
1. Turn the MFP off and then on. 2. Note: This message might also display if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.
ETB motor error 1. Run the component test to verify that the ETB is working correctly. 2. Clean the ETB unit intermediate connector J4613. 3. Reconnect the connector J4613 between the ETB and the printer, and J1011 on the DC controller PCB. 4. Replace the ETB.
Fuser motor error 1. Reconnect the connectors J4605 for the fuser motor and J1024 on the DC controller PCB. 2. Run the component test to verify that the fuser motor is working correctly. 3. Replace the fuser motor.
Print cartridge motor error
1. Run the component test to verify that the print cartridge motor is working correctly. 2. Reconnect the print cartridge connector on the DC controller PCB (J1018 for magenta and black, J1017 for cyan and yellow). On the motor itself, reconnect the connectors (J4603 for magenta, J4604 for black, J4601 for yellow, and J4602 for cyan). 3. Replace the drum drive assembly for the indicated print cartridge.
Developing disengaging motor error 1. Run the component test to verify that the print developing disengaging motor is working correctly. 2. Reconnect the connectors J468 and J1020 between the developing disengaging motor and the DC controller PCB. 3. Replace the developing disengaging motor.
Code: 60.X
Display:
60.X ERROR
Description:
A tray lifting error has occurred, where X is the number of the tray. This typically happens when a tray is overfilled or the media is not properly aligned. 60.2 = tray 2 60.3 = tray 3 60.4 = tray 4
Remedy:
1. Turn the MFP off and then on. 2. Verify that the tray is not overfilled and that media is aligned in the tray properly. 3. For tray 2, verify that connector J93 on the DC controller is firmly seated. This connector is for the lift motor. 4. Verify that connector J4618 is securely connected, and then check connector J1015 on the DC controller. 5. For trays 3 and 4, verify that connectors J8226 and 8211 on the paper deck driver PCB are securely connected. 6. If a loud clicking sound is heard while the MFP restarts, reinstall the lifter motor assembly and ensure that the gears are seated properly. Also ensure that the cassette pickup roller is properly installed. If the lifter motor assembly is damaged, replace the assembly and check for any obstruction.
Code: 62
Display:
62 NO SYSTEM
Description:
No system was found.
Remedy:
1. Turn the MFP off and then on. 2. Reseat the firmware compact flash, making sure that it is in the first slot. 3. Replace the firmware compact flash and the formatter.
Code: 64
Display:
64 ERROR
Description:
A scan buffer error occurred.
Remedy:
Turn the MFP off, and then turn the MFP on.
Code: 65.00.15
Display:
65.00.15 Output Device Failure
Description:
After the MFP boot process, the external device requested a new boot process. This can happen during an upgrade; the 24 V power goes off momentarily, which makes the stapler/stacker think it is initializing again. NOTE: During an upgrade of the external device, if the connection with the device is lost for 9 minutes, the firmware crashes with a 66.00.15 error and forces the user to reboot. It will then display a Resend external accessory firmware message.
Remedy:
1. Turn off the MFP. 2. Disconnect the communication cable between the output device and the MFP. 3. Check the connection pins for damage. 4. Reconnect the communication cable to the MFP, making sure the connector is properly screwed down in. 5. Turn on the printer. 6. Reload the latest firmware bundle. 7. If none of the above corrects the problem, replace the stapler/stacker unit.
Code: 65.12.01
Display:
65.12.01 Output Device Failure
Description:
The paddle (retainer) motor M1301 was not able to move the sensor flag to the home position detected by sensor PS1305. This signal is generated by sensor PS1305 (paddle home-position sensor). Sensor PS1305 is located on the rear frame of the stapler/stacker, between the two DC motors: M1301 Paddle motor, and M1303 Feed Motor.
Remedy:
1. Turn the MFP off then on. 2. Reinstall the stapler/stacker. 3. If none of the above corrects the problem, replace the stapler/stacker unit.
Code: 65.12.02
Display:
65.12.02 Output Device Failure
Description:
Jogger-motor malfunction. The jogger home position could not be sensed by sensor PS1304. This signal is generated by sensor PS1304 (jogger home-position sensor). Sensor PS1304 is located on the jogger assembly and can be accessed after removing the front, rear, and top covers of the stapler/ stacker.
Remedy:
1. Check for anything that might be obstructing or restricting the movement of the jogger guides. 2. Turn the MFP off then on. 3. Reinstall the stapler/stacker. 4. If none of the above corrects the problem, replace the stapler/stacker unit.
Code: 65.12.03
Display:
65.12.03 Output Device Failure
Description:
Staple-motor malfunction. The staple motor was unable to return to the home position as read by sensor PHOl1. This signal is generated by sensor PHOl1 (stapler home-position sensor). PHOl1 is located in the stapler assembly and cannot be serviced. If the stapler drive does not return to home position (hp) during the normal cycle, the stapler/stacker driver signals M1304 (stapler motor) to rotate once in reverse. If the hp signal is not detected, the stapler/stacker driver sends a signal to the formatter that the staple motor has malfunctioned.
Remedy:
1. Check for a staple jam in the stapler; remove any jammed staples. 2. Turn the MFP off then on. 3. If none of the above corrects the problem, replace the stapler/stacker unit.
Code: 65.12.34
Display:
65.12.34 Output Device Failure
Description:
Cooling fan failure. This failure is detected by the MBM driver board. If the rotation speed of the cooling fan is not normal for 5 seconds or longer, the MBM control board notifies the formatter of the problem.
Remedy:
1. Turn the MFP off then on. 2. Reinstall the MBM. 3. If none of the above corrects the problem, replace the MBM unit.
Code: 65.12.34
Display:
65.12.34 Output Device Failure
Description:
Cooling fan failure. This failure is detected by the stapler/ stacker control board. If the rotation speed of the cooling fan is not normal for 5 seconds or longer, the stapler/stacker control board notifies the formatter of the problem.
Remedy:
1. Turn the MFP off then on. 2. Reinstall the stapler/stacker. 3. If none of the above corrects the problem, replace the stapler/stacker unit.
Code: 65.12.35
Display:
65.12.35 Output Device Failure
Description:
Stapler malfunction. The stapler self-prime sensor PHOl2 did not activate. This signal is generated by sensor PHOl2 (staple-ready sensor). Sensor PHOl2 is located in the stapler assembly and cannot be serviced. When a new staple cartridge is installed, the stapler goes through the stapling motion 11 times in order to advance the first staple to the proper stapling position. If the staples are not advanced after 11 attempts, the control board notifies the formatter that self-priming has failed.
Remedy:
1. Verify that genuine hp staples are being used and that the staples are the correct type for this stapler. NOTE: Staples come preloaded in the staple cartridge and cannot be ordered separately as a refill from hp. 2. Replace the staple cartridge. 3. If none of the above corrects the problem, replace the stapler/stacker unit.
Code: 65.12.99
Display:
65.12.99 Output Device Disconnected
Description:
When the printer was turned on, the MBM lost communication with the MFP.
Remedy:
1. Turn off the MFP. 2. Disconnect the communication cable between the output device and the MFP. 3. Reconnect the communication cable to the MFP, making sure that the connector is properly. 4. Turn on the MFP. If the problem persists, replace the MBM.
Code: 65.12.99
Display:
65.12.99 Output Device Disconnected
Description:
When the printer was turned on, the stapler/ stacker lost communication with the MFP.
Remedy:
1. Turn off the MFP. 2. Disconnect the communication cable between the output device and the MFP. 3. Reconnect the communication cable to the MFP, making sure that the connector is properly attached. 4. Turn on the MFP. If the problem persists, replace the stapler/stacker.
Code: 66.12.33
Display:
66.12.33 Output Device Failure
Description:
The delivery-roller lift motor could not reach the home position as detected by sensor PS1303. This signal is generated by sensor PS1303 (delivery-roller disengaging sensor). PS 1303 is located behind the front cover and to the left of the stapler assembly.
Remedy:
1. Turn the MFP off then on. 2. Reinstall the stapler/stacker. 3. If none of the above corrects the problem, replace the stapler/stacker unit.
Code: 68.X
Display:
68.X PERMANENT STORAGE FULL
Description:
A non-volatile storage device is full. Touch OK to clear the message. Printing can continue, but there may be unexpected behavior.
X Description 68.0 = onboard NVRAM 68.1 = removable disk (flash or hard)
Remedy:
1. Touch OK to continue. 2. For 68.0 errors, turn the printer off then on. 3. If a 68.0 error persists, perform an NVRAM initialization. 4. For 68.1 errors, use the hp Web Jetadmin software to delete files from the disk drive or flash card. 5. For 68.1 errors that persist, reinitialize the hard disk or flash card.
Code: 68.X
Display:
68.X PERMANENT STORAGE WRITE FAIL
Description:
A non-volatile storage device is full. Touch OK to clear the message. Printing can continue, but there may be unexpected behavior.
X Description 68.0 = onboard NVRAM 68.1 = removable disk (flash or hard)
Remedy:
1. Touch OK to continue. 2. For 68.0 errors, turn the printer off then on. 3. If a 68.0 error persists, perform an NVRAM initialization. 4. For 68.1 errors, use the hp Web Jetadmin software to delete files from the disk drive or flash card. 5. For 68.1 errors that persist, reinitialize the hard disk or flash card.
Code: 68.X
Display:
68.X STORAGE ERROR SETTINGS CHANGED
Description:
One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default. Touch OK to clear the message. Printing can continue, but there may be unexpected behavior. 68.0 = onboard NVRAM 68.1 = removable disk (flash or hard)
Remedy:
1. Touch OK to continue. 2. For a 68.0 error, turn the printer off then on. 3. If a 68.0 error persists, perform an NVRAM initialization. 4. For 68.1 errors, use the hp Web Jetadmin software to delete files from the disk drive or flash card. 5. For 68.1 errors that persist, reinitialize the hard disk or flash card.
Code: 69.X
Display:
69.X ERROR
Description:
A printer error has occurred. 69.0 = duplexer not functioning 69.1 = duplexer not functioning
Remedy:
1. Check if the duplexer connector (J2003) is connected to the duplexer. 2. Check the connector (J1030) on the DC controller PCB. 3. Replace the duplexer.
Code: 8X.YYYY
Display:
8X.YYYY EIO ERROR
Description:
The EIO accessory card has encountered a critical error, as specified by YYYY.
Remedy:
Try the following actions to clear the message. 1. Turn the MFP off, and then turn the MFP on. 2. Turn the MFP off, reseat the EIO accessory, and then turn the MFP on. 3. Replace the EIO accessory.
Code: 99.XX.YY
Display:
99.XX.YY
Description:
This error occurs during a Remote Firmware Upgrade (RFU). The upgrade might have failed due to a failing component or because the existing firmware is the same as the firmware in the RFU.
Remedy:
1. Turn the MFP off and then on. 2. Try to perform an RFU on the MFP again. 3. If the RFU fails, check the description in the engine event log. The event log identifies the type of 99 error. If it is failing due to the firmware being the latest available, no upgrade is necessary and the error should be ignored. 4. Ensure the connections are secure at the formatter and the output devices.
Display:
40 BAD EIO X TRANSMISSION
Description:
The connection between the MFP and the EIO card in the specified slot has been broken.
Remedy:
1. Touch OK to continue printing. 2. Power cycle the MFP. 3. Resend the print job. 4. If the error still occurs, replace the EIO card in slot X.
Code: 40
Display:
40 BAD SERIAL TRANSMISSION
Description:
A serial data error (parity, framing, or line overrun) occurred as data was being sent by the computer.
Remedy:
Touch OK to clear the error message. (Data will be lost.)
Code: 40
Display:
40 EMBEDDED I/O BAD TRANSMISSION
Description:
A connection with the embedded Jetdirect print server has been broken.
Remedy:
1. Touch OK to continue printing. 2. Power cycle the MFP. 3. Resend the print job. 4. If the error still occurs, replace the formatter.
Code: 41.3
Display:
41.3 LOAD TRAY XX
Description:
This is typically caused if two or more sheets of media stick together in the MFP or if the tray is not adjusted correctly.
Remedy:
1. Make sure the correct settings are set for the trays. 2. Run a paper path diagnostic test to determine if all sensors are working correctly. 3. Replace the paper feed assembly.
Code: 41.3
Display:
41.3 LOAD TRAY XX
Description:
The specified tray is loaded with media that is longer or shorter in the feed direction than the size adjusted for the tray.
Remedy:
1. Make sure the correct settings are set for the trays. 2. Run a paper path diagnostic test to determine if all sensors are working correctly. 3. Replace the paper feed assembly.
Code: 41.5
Display:
41.5 Unexpected Type In Tray
Description:
The printer senses a different media type in the media path than configured in the tray.
Remedy:
1. Make sure the correct settings are set for the trays. 2. Run a paper path diagnostic test to determine if all sensors are working correctly. 3. Replace the paper feed assembly.
Code: 49.XXXXX
Display:
49.XXXXX ERROR
Description:
A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor-quality parallel cables, poor-connections, or home-grown programs. On rare occasions, the formatter is at fault.
Remedy:
1. Turn the MFP off and then on. 2. Press Stop to clear the print job from the printer memory. 3. Turn the MFP off and then on. 4. Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain software program or print job, contact the software vendor for assistance. 5. If the message persists with different software programs and print jobs, disconnect all of the cables to the printer that connect it to the network or computer. 6. Turn the MFP off. 7. Remove all memory DIMMs or thirdparty DIMMs from the printer. (Do not remove the firmware Compact Flash.) 8. Ensure that the formatter is securely seated. 9. Remove all EIO devices from the printer. 10. Turn the MFP on. 11. If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and on again as you install each device. 12. Replace a DIMM or EIO device if you determine that it causes the error. 13. Remember to reconnect all of the cables that connect the printer to the network or computer. 14. Upgrade formatter and DC controller firmware, which can be found in a single . 15. If the error persists, upgrade the firmware compact flash card. 16. Replace the formatter and calibrate the printer. NOTE: Formatter failures producing 49 errors are extremely rare. Formatter replacement is probably not required.
Code: 50.X
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred. The following are specific fuser errors: 50.1: A low fuser temperature error has occurred in the main thermistor. 50.2: A fuser warmup service error has occurred. 50.3: A high fuser temperature error has occurred in the main thermistor. 50.6: An open fuser error has occurred. 50.7: A fuser pressure release mechanism failure has occurred. 50.8: Low fuser sub-thermistor temperature 50.9: High fuser sub-thermistor temperature The error might be due to an inadequate power supply, inadequate line voltage, or a problem with the fuser.
Remedy:
1. Turn the MFP off and allow it to cool down. 2. Reinstall the fuser, and check the connector (J5001) that connects the fuser and the printer. Replace the connector if it is damaged. 3. Replace the fuser. 4. Check all cable connections to/from the DC controller. 5. Replace the low-voltage power supply PCB.
Code: 51.1Y
Display:
51.1Y Printer Error
Description:
A laser error has occurred. 51.10 = Black 51.11 = Cyan 51.12 = Magenta 51.13 =Yellow
Remedy:
1. Turn the MFP off and then on. 2. If possible, run the scanner test diagnostic for the laser scanner indicated. 3. Reseat the connectors (J1002 - Y, J1003 - C, J1004 - M, J1005 - K) between the laser/scanner and DC controller PCB. 4. Upgrade formatter and DC controller firmware, which can be found in a single. 5. Replace the defective laser/scanner assembly. Calibrate the printer after replacing the laser/ scanner.
Code: 51.2Y
Display:
51.2Y Printer Error
Description:
A laser beam error has occurred. 51.20 = Black 51.21 = Cyan 51.22 = Magenta 51.23 = Yellow
Remedy:
1. Turn the MFP off and then on. 2. If possible, run the scanner test diagnostic for the laser scanner indicated. 3. Upgrade formatter and DC controller firmware, which can be found in a single. 4. Reseat the connectors (J1002 - Y, J1003 - C, J1004 - M, J1005 - K) between the laser/scanner and DC controller PCB. 5. Replace the defective laser/scanner assembly. Calibrate the printer after replacing the laser/ scanner.
Code: 52.XY
Display:
52.XY ERROR
Description:
A printer error has occurred.
X Description 00 = Scanner error 01 = Scanner startup error 02 = Scanner rotation error Y Description 0 = Black 1 = Cyan 2 = Magenta 3 = Yellow
Remedy:
1. Turn the MFP off and then on. 2. Upgrade formatter and DC controller firmware, which can be found in a single . 3. Reseat the connectors between the laser/scanner and DC controller PCB. 4. Replace the defective laser/scanner assembly. Calibrate the printer after replacing the laser/ scanner.
Code: 53.XY.ZZ
Display:
53.XY.ZZ CHECK RAM DIMM SLOT
Description:
A memory error has occurred.
X DIMM Type 1 = RAM
Y Device Location 1 = DIMM Slot 1 2 = DIMM Slot 2
ZZ Error Number 00 = Unsupported memory 01 = Unrecognized memory 02 = Unsupported memory size 03 = Failed RAM test 04 = Exceeded maximum RAM size 05 = Invalid DIMM speed
Remedy:
If prompted to do so, press OK to continue. The printer should come to the ready state, but will not make full use of all memory installed. Otherwise: 1. Turn the MFP off. 2. Verify that all memory meets specifications and is correctly seated. 3. Turn the MFP on. 4. If the problem persists, replace the DIMM card in the slot indicated.
Code: 54.XX
Display:
54.XX Printer Error
Description:
54 errors indicate sensor abnormalities. Sensor abnormalities are caused by failed or black sensors, or sensors that report results outside of an expected range. NOTE: Some 54 errors do not stop the printing process and are noted on the event log but not on the control panel. 54.01 = environmental temperature sensor output is abnormal (appears only in the event log) 54.05 = Media sensor failure (appears only in the event log) 54.07 = yellow drum phase (home) position sensor 54.08 = magenta drum phase (home) position sensor 54.09 = cyan drum phase (home) position sensor 54.0A = black drum phase (home) position sensor 54.0B = Density Sensor Out of Range 54.0C = Halftone Calibration 54.0D = Halftone Calibration Diffusion 54.0F = CPR Out of Range NOTE: Errors 07 through 0F appear only in the event log and printing continues.
Remedy:
54.01 procedure: 1. Check that all of the environmental requirements are met. 2. Turn the MFP off and then on. 3. Check connector J5201 on the environmental sensor and connector J1010 on the DC controller. 4. Replace the environmental sensor. 5. Replace the DC controller.
54.05 procedure: 1. Check connector J4201 on the paper feed assembly and connector J1013 on the DC controller. 2. Replace the paper feed assembly. 3. Replace the DC controller.
54.07, 54.08, 54.09, 54.0A procedure: 1. Check connector J1022 on the DC controller to the drum home position sensor for the color indicated. 2. Replace the main drive assembly. 3. Replace the DC controller.
54.0B, 54.0C, 54.0D, 54.0F procedure: The last two digits indicate the color (00 = black, 01 = cyan, 02 = magenta, 03 = yellow) 1. Check for correct formation of the calibration swatches on the ETB. If the swatches are light or missing a color, check the primary transfer components (cartridge, main drive assembly, HVPS) for the missing or light color. 2. Check the cartridge and replace if necessary. 3. Check connectors J4401A/J4401B on the color misregistration sensor to J1012 on the DC controller. 4. Replace the paper feed assembly. 5. Replace the DC controller.
Code: 55.XX.YY
Display:
55.XX.YY DC CONTROLLER ERROR
Description:
A printer command error has occurred. Values of XX are: 01 - DC controller memory error 02 - DC controller memory error 03 - No engine response 04 - Communication error 05 - RFU error
Remedy:
01 – 02 errors Replace the DC controller.
03 – 04 errors 1. Reseat formatter 2. Check all connectors on the DC controller. 3. Upgrade formatter and DC controller firmware, which can be found in a single. 4. Replace the DC controller PCB.
05 errors 1. Upgrade the DC controller PCB firmware. 2. Replace the DC controller PCB firmware.
Code: 56.XX
Display:
56.XX ERROR
Description:
A printer error has occurred. 56.01 = Input device 56.02 = Output device
Remedy:
1. Turn the MFP off and then on. 2. Remove all input and output devices and reinstall them. 3. Check all connectors to the input/ output devices that are installed. Replace any damaged connectors.
Code: 57.XX
Display:
57.XX ERROR
Description:
A printer fan error has occurred. 57.01 = Delivery fan 57.03 = Sub power supply fan 57.04 = Cartridge fan 57.05 = Duplex fan 57.06 = Control fan 2 57.07 = Control fan 1 57.08 = ETB fan 57.0A = Power supply fan 57.09 = Fuser fan
Remedy:
1. Turn the MFP off and then on. 2. Check the fan for obstructions. 3. Ensure the fan rotates. 4. Ensure the fan connector is seated properly. 5. Replace the indicated fan.
Code: 58.XX
Display:
58.XX ERROR
Description:
A memory tag error was detected.
XX Description 58.03 = Memory controller PCB 58.04 = Memory controller PCB power supply
Remedy:
1. Turn the MFP off and then on. 2. Check the connectors on the memory controller (J4001, J9630) and the DC controller PCB (J1021). 3. Replace the memory PCB. 4. Replace the E label contacts.
Code: 59.XY
Display:
59.XY ERROR
Description:
A printer motor error has occurred.
X Description 0 = Motor error 1 = Motor startup error 2 = Motor rotation error 3 = Fuser motor startup error 4 = Fuser motor rotation error 5 = Image drum motor startup error 6 = Image drum motor rotation error 9 = ETB motor startup error A = ETB motor rotation error B = Developing disengaging motor startup error C = Developing disengaging motor rotation error Y Description 0 = Black or N/A 1 = Cyan 2 = Magenta 3 = Yellow
Remedy:
1. Turn the MFP off and then on. 2. Note: This message might also display if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.
ETB motor error 1. Run the component test to verify that the ETB is working correctly. 2. Clean the ETB unit intermediate connector J4613. 3. Reconnect the connector J4613 between the ETB and the printer, and J1011 on the DC controller PCB. 4. Replace the ETB.
Fuser motor error 1. Reconnect the connectors J4605 for the fuser motor and J1024 on the DC controller PCB. 2. Run the component test to verify that the fuser motor is working correctly. 3. Replace the fuser motor.
Print cartridge motor error
1. Run the component test to verify that the print cartridge motor is working correctly. 2. Reconnect the print cartridge connector on the DC controller PCB (J1018 for magenta and black, J1017 for cyan and yellow). On the motor itself, reconnect the connectors (J4603 for magenta, J4604 for black, J4601 for yellow, and J4602 for cyan). 3. Replace the drum drive assembly for the indicated print cartridge.
Developing disengaging motor error 1. Run the component test to verify that the print developing disengaging motor is working correctly. 2. Reconnect the connectors J468 and J1020 between the developing disengaging motor and the DC controller PCB. 3. Replace the developing disengaging motor.
Code: 60.X
Display:
60.X ERROR
Description:
A tray lifting error has occurred, where X is the number of the tray. This typically happens when a tray is overfilled or the media is not properly aligned. 60.2 = tray 2 60.3 = tray 3 60.4 = tray 4
Remedy:
1. Turn the MFP off and then on. 2. Verify that the tray is not overfilled and that media is aligned in the tray properly. 3. For tray 2, verify that connector J93 on the DC controller is firmly seated. This connector is for the lift motor. 4. Verify that connector J4618 is securely connected, and then check connector J1015 on the DC controller. 5. For trays 3 and 4, verify that connectors J8226 and 8211 on the paper deck driver PCB are securely connected. 6. If a loud clicking sound is heard while the MFP restarts, reinstall the lifter motor assembly and ensure that the gears are seated properly. Also ensure that the cassette pickup roller is properly installed. If the lifter motor assembly is damaged, replace the assembly and check for any obstruction.
Code: 62
Display:
62 NO SYSTEM
Description:
No system was found.
Remedy:
1. Turn the MFP off and then on. 2. Reseat the firmware compact flash, making sure that it is in the first slot. 3. Replace the firmware compact flash and the formatter.
Code: 64
Display:
64 ERROR
Description:
A scan buffer error occurred.
Remedy:
Turn the MFP off, and then turn the MFP on.
Code: 65.00.15
Display:
65.00.15 Output Device Failure
Description:
After the MFP boot process, the external device requested a new boot process. This can happen during an upgrade; the 24 V power goes off momentarily, which makes the stapler/stacker think it is initializing again. NOTE: During an upgrade of the external device, if the connection with the device is lost for 9 minutes, the firmware crashes with a 66.00.15 error and forces the user to reboot. It will then display a Resend external accessory firmware message.
Remedy:
1. Turn off the MFP. 2. Disconnect the communication cable between the output device and the MFP. 3. Check the connection pins for damage. 4. Reconnect the communication cable to the MFP, making sure the connector is properly screwed down in. 5. Turn on the printer. 6. Reload the latest firmware bundle. 7. If none of the above corrects the problem, replace the stapler/stacker unit.
Code: 65.12.01
Display:
65.12.01 Output Device Failure
Description:
The paddle (retainer) motor M1301 was not able to move the sensor flag to the home position detected by sensor PS1305. This signal is generated by sensor PS1305 (paddle home-position sensor). Sensor PS1305 is located on the rear frame of the stapler/stacker, between the two DC motors: M1301 Paddle motor, and M1303 Feed Motor.
Remedy:
1. Turn the MFP off then on. 2. Reinstall the stapler/stacker. 3. If none of the above corrects the problem, replace the stapler/stacker unit.
Code: 65.12.02
Display:
65.12.02 Output Device Failure
Description:
Jogger-motor malfunction. The jogger home position could not be sensed by sensor PS1304. This signal is generated by sensor PS1304 (jogger home-position sensor). Sensor PS1304 is located on the jogger assembly and can be accessed after removing the front, rear, and top covers of the stapler/ stacker.
Remedy:
1. Check for anything that might be obstructing or restricting the movement of the jogger guides. 2. Turn the MFP off then on. 3. Reinstall the stapler/stacker. 4. If none of the above corrects the problem, replace the stapler/stacker unit.
Code: 65.12.03
Display:
65.12.03 Output Device Failure
Description:
Staple-motor malfunction. The staple motor was unable to return to the home position as read by sensor PHOl1. This signal is generated by sensor PHOl1 (stapler home-position sensor). PHOl1 is located in the stapler assembly and cannot be serviced. If the stapler drive does not return to home position (hp) during the normal cycle, the stapler/stacker driver signals M1304 (stapler motor) to rotate once in reverse. If the hp signal is not detected, the stapler/stacker driver sends a signal to the formatter that the staple motor has malfunctioned.
Remedy:
1. Check for a staple jam in the stapler; remove any jammed staples. 2. Turn the MFP off then on. 3. If none of the above corrects the problem, replace the stapler/stacker unit.
Code: 65.12.34
Display:
65.12.34 Output Device Failure
Description:
Cooling fan failure. This failure is detected by the MBM driver board. If the rotation speed of the cooling fan is not normal for 5 seconds or longer, the MBM control board notifies the formatter of the problem.
Remedy:
1. Turn the MFP off then on. 2. Reinstall the MBM. 3. If none of the above corrects the problem, replace the MBM unit.
Code: 65.12.34
Display:
65.12.34 Output Device Failure
Description:
Cooling fan failure. This failure is detected by the stapler/ stacker control board. If the rotation speed of the cooling fan is not normal for 5 seconds or longer, the stapler/stacker control board notifies the formatter of the problem.
Remedy:
1. Turn the MFP off then on. 2. Reinstall the stapler/stacker. 3. If none of the above corrects the problem, replace the stapler/stacker unit.
Code: 65.12.35
Display:
65.12.35 Output Device Failure
Description:
Stapler malfunction. The stapler self-prime sensor PHOl2 did not activate. This signal is generated by sensor PHOl2 (staple-ready sensor). Sensor PHOl2 is located in the stapler assembly and cannot be serviced. When a new staple cartridge is installed, the stapler goes through the stapling motion 11 times in order to advance the first staple to the proper stapling position. If the staples are not advanced after 11 attempts, the control board notifies the formatter that self-priming has failed.
Remedy:
1. Verify that genuine hp staples are being used and that the staples are the correct type for this stapler. NOTE: Staples come preloaded in the staple cartridge and cannot be ordered separately as a refill from hp. 2. Replace the staple cartridge. 3. If none of the above corrects the problem, replace the stapler/stacker unit.
Code: 65.12.99
Display:
65.12.99 Output Device Disconnected
Description:
When the printer was turned on, the MBM lost communication with the MFP.
Remedy:
1. Turn off the MFP. 2. Disconnect the communication cable between the output device and the MFP. 3. Reconnect the communication cable to the MFP, making sure that the connector is properly. 4. Turn on the MFP. If the problem persists, replace the MBM.
Code: 65.12.99
Display:
65.12.99 Output Device Disconnected
Description:
When the printer was turned on, the stapler/ stacker lost communication with the MFP.
Remedy:
1. Turn off the MFP. 2. Disconnect the communication cable between the output device and the MFP. 3. Reconnect the communication cable to the MFP, making sure that the connector is properly attached. 4. Turn on the MFP. If the problem persists, replace the stapler/stacker.
Code: 66.12.33
Display:
66.12.33 Output Device Failure
Description:
The delivery-roller lift motor could not reach the home position as detected by sensor PS1303. This signal is generated by sensor PS1303 (delivery-roller disengaging sensor). PS 1303 is located behind the front cover and to the left of the stapler assembly.
Remedy:
1. Turn the MFP off then on. 2. Reinstall the stapler/stacker. 3. If none of the above corrects the problem, replace the stapler/stacker unit.
Code: 68.X
Display:
68.X PERMANENT STORAGE FULL
Description:
A non-volatile storage device is full. Touch OK to clear the message. Printing can continue, but there may be unexpected behavior.
X Description 68.0 = onboard NVRAM 68.1 = removable disk (flash or hard)
Remedy:
1. Touch OK to continue. 2. For 68.0 errors, turn the printer off then on. 3. If a 68.0 error persists, perform an NVRAM initialization. 4. For 68.1 errors, use the hp Web Jetadmin software to delete files from the disk drive or flash card. 5. For 68.1 errors that persist, reinitialize the hard disk or flash card.
Code: 68.X
Display:
68.X PERMANENT STORAGE WRITE FAIL
Description:
A non-volatile storage device is full. Touch OK to clear the message. Printing can continue, but there may be unexpected behavior.
X Description 68.0 = onboard NVRAM 68.1 = removable disk (flash or hard)
Remedy:
1. Touch OK to continue. 2. For 68.0 errors, turn the printer off then on. 3. If a 68.0 error persists, perform an NVRAM initialization. 4. For 68.1 errors, use the hp Web Jetadmin software to delete files from the disk drive or flash card. 5. For 68.1 errors that persist, reinitialize the hard disk or flash card.
Code: 68.X
Display:
68.X STORAGE ERROR SETTINGS CHANGED
Description:
One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default. Touch OK to clear the message. Printing can continue, but there may be unexpected behavior. 68.0 = onboard NVRAM 68.1 = removable disk (flash or hard)
Remedy:
1. Touch OK to continue. 2. For a 68.0 error, turn the printer off then on. 3. If a 68.0 error persists, perform an NVRAM initialization. 4. For 68.1 errors, use the hp Web Jetadmin software to delete files from the disk drive or flash card. 5. For 68.1 errors that persist, reinitialize the hard disk or flash card.
Code: 69.X
Display:
69.X ERROR
Description:
A printer error has occurred. 69.0 = duplexer not functioning 69.1 = duplexer not functioning
Remedy:
1. Check if the duplexer connector (J2003) is connected to the duplexer. 2. Check the connector (J1030) on the DC controller PCB. 3. Replace the duplexer.
Code: 8X.YYYY
Display:
8X.YYYY EIO ERROR
Description:
The EIO accessory card has encountered a critical error, as specified by YYYY.
Remedy:
Try the following actions to clear the message. 1. Turn the MFP off, and then turn the MFP on. 2. Turn the MFP off, reseat the EIO accessory, and then turn the MFP on. 3. Replace the EIO accessory.
Code: 99.XX.YY
Display:
99.XX.YY
Description:
This error occurs during a Remote Firmware Upgrade (RFU). The upgrade might have failed due to a failing component or because the existing firmware is the same as the firmware in the RFU.
Remedy:
1. Turn the MFP off and then on. 2. Try to perform an RFU on the MFP again. 3. If the RFU fails, check the description in the engine event log. The event log identifies the type of 99 error. If it is failing due to the firmware being the latest available, no upgrade is necessary and the error should be ignored. 4. Ensure the connections are secure at the formatter and the output devices.
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