hp Color LaserJet 4730mfp常见故障代码描述,英文手册2
更新时间：2024/4/5 19:54:05,view:240HP Color LaserJet 4730mfp打印机苏州横泾一体机维修服务中心电话0512-696l6769，苏州HP Color LaserJet 4730mfp横泾维修站，HP Color LaserJet 4730mfp横泾维修站, hp3030, HP1025同时闪粉盒黑蓝红, hp 451 出纸一半 提示卡纸, hp5225内存清零, hpM403更改纸盒,
Code: 41.3
Display:
41.3 UNEXPECTED SIZE IN TRAY X
Description:
The paper that is loaded is longer or shorter in the feed direction than the size configured for the tray.
Remedy:
1. If the incorrect size was selected, cancel the job or press ? to access help. OR 2. Touch OK to select another tray. 3. Run paper path diagnostics to ensure that the sensors are functioning properly. 4. Replace the paper feed unit.
Code: 41.5
Display:
41.5 UNEXPECTED TYPE IN TRAY X
Description:
The MFP senses a different paper type in the paper path than configured in the tray.
Remedy:
1. If the incorrect type was selected, cancel the job or press ? to access help. OR 2. Touch OK to select another tray. 3. Run the paper path diagnostics to ensure that the sensors are functioning properly. 4. Replace the paper feed unit.
Code: 44.1
Display:
44.1 USB ACCESSORY ERROR
Description:
This message appears when a connected USB accessory draws too much power. When this happens, the ACC port is disabled and printing stops.
Remedy:
• Use the scroll bar to step through the instructions. • Remove the USB accessory.
Code: 49.XX.XX
Display:
49.XX.XX PRINTER ERROR
Description:
A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor-quality parallel cables, poor connections, or homegrown programs. On rare occasions, the formatter is at fault, which is usually indicated by a 79 Service Error.
Remedy:
1. Turn the MFP off then on. 2. Press Stop to clear the print job from memory. 3. Turn the MFP off then on. 4. Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain software program or print job, contact the software vendor for assistance. 5. If the message persists with different software programs and print jobs, disconnect all of the cables to the MFP that connect it to the network or computer. 6. Turn the MFP off. 7. Remove all memory DIMMs or thirdparty DIMMs from the MFP. (Do not remove the firmware DIMM.) 8. Remove all EIO devices from the MFP. 9. Turn the MFP on. 10. If the error no longer exists, reinstall each DIMM and EIO device one at a time, making sure to turn the MFP off and on again as you install each device. 11. Replace a DIMM or EIO device if you determine that it causes the error. 12. Remember to reconnect all of the cables that connect the MFP to the network or computer. 13. If the error persists, upgrade the firmware before replacing the DC controller. 14. Replace the formatter and calibrate the MFP
Code: 50.X
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred. The error might be due to an inadequate power supply, inadequate line voltage, or a problem with the fuser. The following are specific fuser errors: 50.1: A low fuser temperature error has occurred in the main thermistor. 50.2: A fuser warm-up service error has occurred. 50.3: A high fuser temperature error has occurred in the main thermistor. 50.6: An open fuser error has occurred. 50.7: A fuser pressure release mechanism has failed.
Remedy:
1. Turn the MFP off then on. 2. Reinstall the fuser and check the fuser connection (J5001) with the DC controller. If the connector is damaged, replace it. 3. Replace the fuser. 4. Replace the low-voltage PCB. 5. Replace the DC controller.
Code: 51.1Y
Display:
51.1Y PRINTER ERROR PRINTER ERROR
Description:
A beam detect error has occurred. The values of Y are: Y Description 0 - Black 1 - Cyan 2 - Magenta 3 - Yellow
Remedy:
1. Turn the MFP off then on. 2. If possible, run the scanner test diagnostic for the laser scanner indicated. 3. Verify that the scanner is properly connected at the DC controller. 4. Replace the scanner.
Code: 51.2Y
Display:
51.2Y PRINTER ERROR
Description:
A laser error has occurred. The values of Y are: Y Description 0 - Black 1 - Cyan 2 - Magenta 3 - Yellow
Remedy:
1. Turn the MFP off then on. 2. If possible, run the scanner test diagnostic for the laser scanner indicated. 3. Verify that the scanner is properly connected at the DC controller. 4. Replace the scanner.
Code: 52.XY
Display:
52.XY PRINTER ERROR
Description:
A scanner error has occurred.
Remedy:
1. Restart the MFP. 2. Scan from the flatbed and from the ADF. 3. Reseat the formatter.
Code: 53.XY.ZZ
Display:
53.XY.ZZ CHECK RAM DIMM SLOT X
Description:
A memory error has occurred. X DIMM type: 1 -
Y Device location: 1 - DIMM Slot 1 2 - DIMM Slot 2
ZZ Error number: 00 - Unsupported memory 01 - Unrecognized memory 02 - Unsupported memory size 03 - Failed RAM test 04 - Exceeded maximum RAM size 05 - Invalid DIMM speed
Remedy:
If prompted to do so, touch OK to continue. The MFP should come to the READY state, but will not make full use of all memory installed. Otherwise: 1. Turn the MFP off. 2. Verify that all memory meets specifications and is correctly seated. 3. Turn the MFP on. 4. If the problem persists, replace the DIMM card in the slot indicated.
Code: 54.X
Display:
54.X PRINTER ERROR
Description:
Printing cannot continue. There is a sensor malfunction. Values of X are: 01 - Humidity/temperature sensor 15 - Yellow 16 - Magenta 17 - Cyan 18 - Black
Remedy:
1. Turn the MFP off then on. 2. Check connector J501 on the toner level PCB or J5201 on the environmental sensor. 3. Check connector J1014 or connector J1010 on the DC controller. 4. Replace the environmental sensor or the toner level PCB. 5. Replace the DC controller.
Code: 55.XX.YY
Display:
55.XX.YY DC CONTROLLER ERROR
Description:
An printer command error has occurred.
XX Description: 01 = Memory error 02 = Memory error 03 = No engine response 04 = Communication error 05 = RFU error 55.04.55 = ADF fan error
Remedy:
1. Turn the MFP power off then on. 2. For 01 and 02 errors, replace the DC controller. 3. For 03 and 04 errors, check all connections with the DC controller. 4. Upgrade the DC controller firmware. 5. For 05 errors, upgrade the DC controller. 6. Replace the DC controller.
Code: 56.XX
Display:
56.XX PRINTER ERROR
Description:
An MFP error has occurred.
XX Description: 01 - Input device 02 - Output device
Remedy:
1. Turn the MFP off then on. 2. Remove and reinstall all input and output devices. 3. Check all connectors to input and output devices. Replace any defective connectors.
Code: 57.0X
Display:
57.0X PRINTER ERROR
Description:
An MFP fan error has occurred.
Description: 57.0A - Power supply fan 57.05A - Duplex fan 57.09 - Fuser fan (top back) 57.08 - ETB fan 57.03 - Sub power supply fan 57.07 - Control fan 1 (rearmost) 57.06 - Control fan 2 57.04 - Cartridge fan (bottom left) 57.01 - Delivery fan (top left)
Remedy:
1. Turn the MFP off then on. 2. Check the fan for obstructions. 3. Ensure that the fan rotates. 4. Ensure that the fan connector is seated properly. 5. Replace the fan.
Code: 58.0X
Display:
58.0X PRINTER ERROR
Description:
A memory tag error was detected.
Description: 03 - Memory controller PCB (CPU) 04 - Memory controller PCB (power)
Remedy:
1. Turn the MFP off then on. 2. Check the power supply. 3. Check connectors J4001 and J9630 on the memory controller PCB and J1021 on the DC controller PCB. 4. Replace the memory controller PCB. 5. Replace the e-label contacts. 6. Replace the DC controller.
Code: 59.XY
Display:
59.XY PRINTER ERROR
Description:
An MFP motor error has occurred.
X Description: 0 Motor error 1 Motor startup error 2 Motor rotation error 3 Fuser motor startup error 4 Fuser motor rotation error 5 Image drum motor startup error 6 Image drum motor rotation error 9 ETB motor startup error A ETB motor rotation error B Developing disengaging motor startup error C Developing disengaging motor rotation error
Y Description: 0 - Black or N/A 1 - Cyan 2 - Magenta 3 - Yellow
Remedy:
1. Turn the MFP off then on. NOTE Note: This message might also appear if the transfer unit is missing or incorrectly installed. 2. Ensure that the transfer unit is correctly installed. 1. Turn the printer off then on. 2. Note: This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.
ETB motor error
1. Run the component test to verify that the ETB is working correctly. 2. Clean the ETB unit intermediate connector J4613. 3. Reconnect the connector J4613 between the ETB and the printer, and J1011 on the DC controller PCB. 4. Replace the ETB. 5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.
Fuser motor error
1. Reconnect the connectors J4605 for the fuser motor and J1024 on the DC controller PCB. 2. Run the component test to verify that the fuser motor is working correctly. 3. Replace the fuser motor. 4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.
Print cartridge motor error
1. Run the component test to verify that the print cartridge motor is working correctly. 2. Reconnect the print cartridge connector on the DC controller PCB (J1018 for magenta and black, J1017 for cyan and yellow). On the motor itself, reconnect the connectors (J4603 for magenta, J4604 for black, J4601 for yellow, and J4602 for cyan). 3. Replace the drum drive assembly for the indicated print cartridge. 4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.
Developing disengaging motor error
1. Run the component test to verify that the print developing disengaging motor is working correctly. 2. Reconnect the connectors J468 and J1020 between the developing disengaging motor and the DC controller PCB. 3. Replace the developing disengaging motor. 4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.
Code: 60.X
Display:
60.X PRINTER ERROR
Description:
A tray lifting error has occurred, where X is the number of the tray. 02 - tray 2 03 - tray 3 04 - tray 4
Remedy:
1. Turn the MFP off then on. 2. For tray 2, verify that connector J93 on the DC controller is firmly seated. This connector is for the lift motor. 3. Verify that connector J4618 is securely connected, and then check connector J1015 on the DC controller. 4. For trays 3 and 4, verify that connectors J8226 and 8211 on the paper deck driver PCB are securely connected. 5. If a loud clicking sound is heard while the MFP restarts, reinstall the lifter motor assembly and ensure that the gears are seated properly. Also ensure that the cassette pickup roller is properly installed. If the lifter motor assembly is damaged, replace the assembly and check for any obstruction. 6. Replace the DC controller.
Code: 62
Display:
62 NO SYSTEM
Description:
No system was found.
Remedy:
1. Turn the MFP off then on. 2. Reseat the firmware compact flash and ensure that it is the first slot (the slot is marked firmware). 3. Replace the firmware compact flash. 4. Replace the formatter.
Code: 65.X.X
Display:
65.X.X OUTPUT DEVICE CONDITION
Description:
An external output device has a condition that needs attention before printing can resume.
Remedy:
1. Turn the MFP off then on. If necessary, reseat the output device. Ensure that the output device is connected and the cable is tightened. 2. Ensure that no error lights are illuminated on the output device.
Code: 66.XX.YY
Display:
66.XX.YY OUTPUT DEVICE FAILURE
Description:
An error occurred in an external paperhandling accessory. • 66.00.15 = The output device was removed and then replaced while the MFP power was on. • 66.12.01 = Output-lift roller or paddlemotor error • 66.12.02 = Jogger-motor error • 66.12.03 = Stapler motor errorand
Remedy:
1. Turn the MFP power off. 2. Check that the accessory is properly seated on and connected to the MFP, without any gaps between the MFP and the accessory. If the accessory uses cables, disconnect and reconnect them. 3. Turn the MFP power on. 4. If this message persists, replace the output device.
Code: 68.X
Display:
68.X PERMANENT STORAGE FULL
Description:
A non-volatile storage device is full. Touching OK should clear the message. Printing can continue, but there may be unexpected behavior.
X Description: 68.0 - Onboard NVRAM 68.1 - Removable disk or flash66.12.0
Remedy:
1. Touch OK to continue. 2. For 68.0 errors, initialize the NVRAM. 3. For 68.1 errors: • Use hp Web Jetadmin to delete files from the hard disk or flash card. • Reinitialize the hard disk. • Replace the hard disk. • Replace the formatter.
Code: 68.X
Display:
68.X PERMANENT STORAGE WRITE FAIL
Description:
The MFP NVRAM is full. Some settings that are saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage
X Description: 68.0 - Onboard NVRAM failure 68.1 - Memory DIMM or hard disk failure
Remedy:
1. Touch OK to continue. 2. For 68.0 errors, perform an NVRAM initialization. 3. For 68.1 errors: • Use hp Web Jetadmin to delete files from the hard disk or flash card. • Reinitialize the hard disk. • Replace the hard disk. • Replace the formatter. 4. For 6810 errors that persist, reinitialize the hard disk or flash card
Code: 68.X
Display:
68.X STORAGE ERROR SETTINGS CHANGED
Description:
One or more MFP settings saved in the nonvolatile storage device is invalid and has been reset to its factory default. Touching OK should clear the message. Printing can continue, but there may be unexpected behavior.
0 - NVRAM 1 - Disk or flash
Remedy:
1. Touch OK to continue. 2. If the message persists, turn the MFP off then on. 3. For 68.0 errors, reinitialize the NVRAM.
Code: 69.X
Display:
69.X PRINTER ERROR
Description:
An MFP error has occurred.
X - 0, 1 Duplex unit is not functioning.
Remedy:
1. Turn the MFP off then on. Press ? for more information. 2. Check the duplex connection to ensure that it is connected to the duplexer. 3. Ensure that connector J1030 is connected at the DC controller. 4. Upgrade the firmware. 5. Replace the duplexer. Replace the DC controller.
Code: 8X.YYYY
Display:
8X.YYYY EIO X ERROR
Description:
The I/O accessory card in slot X has encountered a critical error.
X Description 1: error in slot 1
Remedy:
1. Turn the MFP off then on. 2. If the problem persists, reseat the EIO card. 3. Replace the EIO card.
Code: 8X.YYYY
Display:
8X.YYYY EMBEDDED JETDIRECT ERROR
Description:
This message is generated by a failure of the embedded Jetdirect print server.
Remedy:
Turn the MFP off then on. Press ? for more information
Display:
41.3 UNEXPECTED SIZE IN TRAY X
Description:
The paper that is loaded is longer or shorter in the feed direction than the size configured for the tray.
Remedy:
1. If the incorrect size was selected, cancel the job or press ? to access help. OR 2. Touch OK to select another tray. 3. Run paper path diagnostics to ensure that the sensors are functioning properly. 4. Replace the paper feed unit.
Code: 41.5
Display:
41.5 UNEXPECTED TYPE IN TRAY X
Description:
The MFP senses a different paper type in the paper path than configured in the tray.
Remedy:
1. If the incorrect type was selected, cancel the job or press ? to access help. OR 2. Touch OK to select another tray. 3. Run the paper path diagnostics to ensure that the sensors are functioning properly. 4. Replace the paper feed unit.
Code: 44.1
Display:
44.1 USB ACCESSORY ERROR
Description:
This message appears when a connected USB accessory draws too much power. When this happens, the ACC port is disabled and printing stops.
Remedy:
• Use the scroll bar to step through the instructions. • Remove the USB accessory.
Code: 49.XX.XX
Display:
49.XX.XX PRINTER ERROR
Description:
A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor-quality parallel cables, poor connections, or homegrown programs. On rare occasions, the formatter is at fault, which is usually indicated by a 79 Service Error.
Remedy:
1. Turn the MFP off then on. 2. Press Stop to clear the print job from memory. 3. Turn the MFP off then on. 4. Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain software program or print job, contact the software vendor for assistance. 5. If the message persists with different software programs and print jobs, disconnect all of the cables to the MFP that connect it to the network or computer. 6. Turn the MFP off. 7. Remove all memory DIMMs or thirdparty DIMMs from the MFP. (Do not remove the firmware DIMM.) 8. Remove all EIO devices from the MFP. 9. Turn the MFP on. 10. If the error no longer exists, reinstall each DIMM and EIO device one at a time, making sure to turn the MFP off and on again as you install each device. 11. Replace a DIMM or EIO device if you determine that it causes the error. 12. Remember to reconnect all of the cables that connect the MFP to the network or computer. 13. If the error persists, upgrade the firmware before replacing the DC controller. 14. Replace the formatter and calibrate the MFP
Code: 50.X
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred. The error might be due to an inadequate power supply, inadequate line voltage, or a problem with the fuser. The following are specific fuser errors: 50.1: A low fuser temperature error has occurred in the main thermistor. 50.2: A fuser warm-up service error has occurred. 50.3: A high fuser temperature error has occurred in the main thermistor. 50.6: An open fuser error has occurred. 50.7: A fuser pressure release mechanism has failed.
Remedy:
1. Turn the MFP off then on. 2. Reinstall the fuser and check the fuser connection (J5001) with the DC controller. If the connector is damaged, replace it. 3. Replace the fuser. 4. Replace the low-voltage PCB. 5. Replace the DC controller.
Code: 51.1Y
Display:
51.1Y PRINTER ERROR PRINTER ERROR
Description:
A beam detect error has occurred. The values of Y are: Y Description 0 - Black 1 - Cyan 2 - Magenta 3 - Yellow
Remedy:
1. Turn the MFP off then on. 2. If possible, run the scanner test diagnostic for the laser scanner indicated. 3. Verify that the scanner is properly connected at the DC controller. 4. Replace the scanner.
Code: 51.2Y
Display:
51.2Y PRINTER ERROR
Description:
A laser error has occurred. The values of Y are: Y Description 0 - Black 1 - Cyan 2 - Magenta 3 - Yellow
Remedy:
1. Turn the MFP off then on. 2. If possible, run the scanner test diagnostic for the laser scanner indicated. 3. Verify that the scanner is properly connected at the DC controller. 4. Replace the scanner.
Code: 52.XY
Display:
52.XY PRINTER ERROR
Description:
A scanner error has occurred.
Remedy:
1. Restart the MFP. 2. Scan from the flatbed and from the ADF. 3. Reseat the formatter.
Code: 53.XY.ZZ
Display:
53.XY.ZZ CHECK RAM DIMM SLOT X
Description:
A memory error has occurred. X DIMM type: 1 -
Y Device location: 1 - DIMM Slot 1 2 - DIMM Slot 2
ZZ Error number: 00 - Unsupported memory 01 - Unrecognized memory 02 - Unsupported memory size 03 - Failed RAM test 04 - Exceeded maximum RAM size 05 - Invalid DIMM speed
Remedy:
If prompted to do so, touch OK to continue. The MFP should come to the READY state, but will not make full use of all memory installed. Otherwise: 1. Turn the MFP off. 2. Verify that all memory meets specifications and is correctly seated. 3. Turn the MFP on. 4. If the problem persists, replace the DIMM card in the slot indicated.
Code: 54.X
Display:
54.X PRINTER ERROR
Description:
Printing cannot continue. There is a sensor malfunction. Values of X are: 01 - Humidity/temperature sensor 15 - Yellow 16 - Magenta 17 - Cyan 18 - Black
Remedy:
1. Turn the MFP off then on. 2. Check connector J501 on the toner level PCB or J5201 on the environmental sensor. 3. Check connector J1014 or connector J1010 on the DC controller. 4. Replace the environmental sensor or the toner level PCB. 5. Replace the DC controller.
Code: 55.XX.YY
Display:
55.XX.YY DC CONTROLLER ERROR
Description:
An printer command error has occurred.
XX Description: 01 = Memory error 02 = Memory error 03 = No engine response 04 = Communication error 05 = RFU error 55.04.55 = ADF fan error
Remedy:
1. Turn the MFP power off then on. 2. For 01 and 02 errors, replace the DC controller. 3. For 03 and 04 errors, check all connections with the DC controller. 4. Upgrade the DC controller firmware. 5. For 05 errors, upgrade the DC controller. 6. Replace the DC controller.
Code: 56.XX
Display:
56.XX PRINTER ERROR
Description:
An MFP error has occurred.
XX Description: 01 - Input device 02 - Output device
Remedy:
1. Turn the MFP off then on. 2. Remove and reinstall all input and output devices. 3. Check all connectors to input and output devices. Replace any defective connectors.
Code: 57.0X
Display:
57.0X PRINTER ERROR
Description:
An MFP fan error has occurred.
Description: 57.0A - Power supply fan 57.05A - Duplex fan 57.09 - Fuser fan (top back) 57.08 - ETB fan 57.03 - Sub power supply fan 57.07 - Control fan 1 (rearmost) 57.06 - Control fan 2 57.04 - Cartridge fan (bottom left) 57.01 - Delivery fan (top left)
Remedy:
1. Turn the MFP off then on. 2. Check the fan for obstructions. 3. Ensure that the fan rotates. 4. Ensure that the fan connector is seated properly. 5. Replace the fan.
Code: 58.0X
Display:
58.0X PRINTER ERROR
Description:
A memory tag error was detected.
Description: 03 - Memory controller PCB (CPU) 04 - Memory controller PCB (power)
Remedy:
1. Turn the MFP off then on. 2. Check the power supply. 3. Check connectors J4001 and J9630 on the memory controller PCB and J1021 on the DC controller PCB. 4. Replace the memory controller PCB. 5. Replace the e-label contacts. 6. Replace the DC controller.
Code: 59.XY
Display:
59.XY PRINTER ERROR
Description:
An MFP motor error has occurred.
X Description: 0 Motor error 1 Motor startup error 2 Motor rotation error 3 Fuser motor startup error 4 Fuser motor rotation error 5 Image drum motor startup error 6 Image drum motor rotation error 9 ETB motor startup error A ETB motor rotation error B Developing disengaging motor startup error C Developing disengaging motor rotation error
Y Description: 0 - Black or N/A 1 - Cyan 2 - Magenta 3 - Yellow
Remedy:
1. Turn the MFP off then on. NOTE Note: This message might also appear if the transfer unit is missing or incorrectly installed. 2. Ensure that the transfer unit is correctly installed. 1. Turn the printer off then on. 2. Note: This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.
ETB motor error
1. Run the component test to verify that the ETB is working correctly. 2. Clean the ETB unit intermediate connector J4613. 3. Reconnect the connector J4613 between the ETB and the printer, and J1011 on the DC controller PCB. 4. Replace the ETB. 5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.
Fuser motor error
1. Reconnect the connectors J4605 for the fuser motor and J1024 on the DC controller PCB. 2. Run the component test to verify that the fuser motor is working correctly. 3. Replace the fuser motor. 4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.
Print cartridge motor error
1. Run the component test to verify that the print cartridge motor is working correctly. 2. Reconnect the print cartridge connector on the DC controller PCB (J1018 for magenta and black, J1017 for cyan and yellow). On the motor itself, reconnect the connectors (J4603 for magenta, J4604 for black, J4601 for yellow, and J4602 for cyan). 3. Replace the drum drive assembly for the indicated print cartridge. 4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.
Developing disengaging motor error
1. Run the component test to verify that the print developing disengaging motor is working correctly. 2. Reconnect the connectors J468 and J1020 between the developing disengaging motor and the DC controller PCB. 3. Replace the developing disengaging motor. 4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.
Code: 60.X
Display:
60.X PRINTER ERROR
Description:
A tray lifting error has occurred, where X is the number of the tray. 02 - tray 2 03 - tray 3 04 - tray 4
Remedy:
1. Turn the MFP off then on. 2. For tray 2, verify that connector J93 on the DC controller is firmly seated. This connector is for the lift motor. 3. Verify that connector J4618 is securely connected, and then check connector J1015 on the DC controller. 4. For trays 3 and 4, verify that connectors J8226 and 8211 on the paper deck driver PCB are securely connected. 5. If a loud clicking sound is heard while the MFP restarts, reinstall the lifter motor assembly and ensure that the gears are seated properly. Also ensure that the cassette pickup roller is properly installed. If the lifter motor assembly is damaged, replace the assembly and check for any obstruction. 6. Replace the DC controller.
Code: 62
Display:
62 NO SYSTEM
Description:
No system was found.
Remedy:
1. Turn the MFP off then on. 2. Reseat the firmware compact flash and ensure that it is the first slot (the slot is marked firmware). 3. Replace the firmware compact flash. 4. Replace the formatter.
Code: 65.X.X
Display:
65.X.X OUTPUT DEVICE CONDITION
Description:
An external output device has a condition that needs attention before printing can resume.
Remedy:
1. Turn the MFP off then on. If necessary, reseat the output device. Ensure that the output device is connected and the cable is tightened. 2. Ensure that no error lights are illuminated on the output device.
Code: 66.XX.YY
Display:
66.XX.YY OUTPUT DEVICE FAILURE
Description:
An error occurred in an external paperhandling accessory. • 66.00.15 = The output device was removed and then replaced while the MFP power was on. • 66.12.01 = Output-lift roller or paddlemotor error • 66.12.02 = Jogger-motor error • 66.12.03 = Stapler motor errorand
Remedy:
1. Turn the MFP power off. 2. Check that the accessory is properly seated on and connected to the MFP, without any gaps between the MFP and the accessory. If the accessory uses cables, disconnect and reconnect them. 3. Turn the MFP power on. 4. If this message persists, replace the output device.
Code: 68.X
Display:
68.X PERMANENT STORAGE FULL
Description:
A non-volatile storage device is full. Touching OK should clear the message. Printing can continue, but there may be unexpected behavior.
X Description: 68.0 - Onboard NVRAM 68.1 - Removable disk or flash66.12.0
Remedy:
1. Touch OK to continue. 2. For 68.0 errors, initialize the NVRAM. 3. For 68.1 errors: • Use hp Web Jetadmin to delete files from the hard disk or flash card. • Reinitialize the hard disk. • Replace the hard disk. • Replace the formatter.
Code: 68.X
Display:
68.X PERMANENT STORAGE WRITE FAIL
Description:
The MFP NVRAM is full. Some settings that are saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage
X Description: 68.0 - Onboard NVRAM failure 68.1 - Memory DIMM or hard disk failure
Remedy:
1. Touch OK to continue. 2. For 68.0 errors, perform an NVRAM initialization. 3. For 68.1 errors: • Use hp Web Jetadmin to delete files from the hard disk or flash card. • Reinitialize the hard disk. • Replace the hard disk. • Replace the formatter. 4. For 6810 errors that persist, reinitialize the hard disk or flash card
Code: 68.X
Display:
68.X STORAGE ERROR SETTINGS CHANGED
Description:
One or more MFP settings saved in the nonvolatile storage device is invalid and has been reset to its factory default. Touching OK should clear the message. Printing can continue, but there may be unexpected behavior.
0 - NVRAM 1 - Disk or flash
Remedy:
1. Touch OK to continue. 2. If the message persists, turn the MFP off then on. 3. For 68.0 errors, reinitialize the NVRAM.
Code: 69.X
Display:
69.X PRINTER ERROR
Description:
An MFP error has occurred.
X - 0, 1 Duplex unit is not functioning.
Remedy:
1. Turn the MFP off then on. Press ? for more information. 2. Check the duplex connection to ensure that it is connected to the duplexer. 3. Ensure that connector J1030 is connected at the DC controller. 4. Upgrade the firmware. 5. Replace the duplexer. Replace the DC controller.
Code: 8X.YYYY
Display:
8X.YYYY EIO X ERROR
Description:
The I/O accessory card in slot X has encountered a critical error.
X Description 1: error in slot 1
Remedy:
1. Turn the MFP off then on. 2. If the problem persists, reseat the EIO card. 3. Replace the EIO card.
Code: 8X.YYYY
Display:
8X.YYYY EMBEDDED JETDIRECT ERROR
Description:
This message is generated by a failure of the embedded Jetdirect print server.
Remedy:
Turn the MFP off then on. Press ? for more information
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