Code: 13.00.00
Display:
13.00.00
Description:
Paper jam
Remedy:
CLEAR PAPER JAM
Code: 13.00.03
Display:
13.00.03
Description:
Fusing delivery paper delay jam
Remedy:
CLEAR FUSER JAM LOWER LEFT DOOR
Code: 13.00.04
Display:
13.00.04
Description:
Fusing delivery stationary jam
Remedy:
CLEAR FUSER JAM LOWER LEFT DOOR
Code: 13.00.05
Display:
13.00.05
Description:
Delivery paper delay jam
Remedy:
CLEAR OUTPUT JAM UPPER LEFT DOOR
Code: 13.00.06
Display:
13.00.06
Description:
Delivery stationary jam
Remedy:
CLEAR OUTPUT JAM UPPER LEFT DOOR
Code: 13.00.07
Display:
13.00.07
Description:
Two-sided turnaround paper late jam
Remedy:
CLEAR DUPLEX JAM LOWER LEFT DOOR
Code: 13.00.08
Display:
13.00.08
Description:
Two-sided turnaround paper stopped jam
Remedy:
CLEAR DUPLEX JAM LOWER LEFT DOOR
Code: 13.00.09
Display:
13.00.09
Description:
Two-sided path paper late jam
Remedy:
CLEAR DUPLEX JAM LOWER LEFT DOOR
Code: 13.00.10
Display:
13.00.10
Description:
Transfer jam
Remedy:
CLEAR TRANSFER JAM
Code: 13.00.11
Display:
13.00.11
Description:
Tray 1 jam
Remedy:
CLEAR UNEXPECTED PAPER SIZE JAM THEN LOAD TRAY 1
Code: 13.11.11
Display:
13.11.11
Description:
Time-out at paper entry sensor (PS31)
Remedy:
CLEAR INPUT DEVICE JAM
Code: 13.11.1B
Display:
13.11.1B
Description:
Time-out at paper exit sensor (PS32)
Remedy:
CLEAR INPUT DEVICE JAM
Code: 13.11.21
Display:
13.11.21
Description:
Page stays too long at paper entry sensor (PS31)
Remedy:
CLEAR INPUT DEVICE JAM
Code: 13.11.2B
Display:
13.11.2B
Description:
Page stays too long at paper exit sensor (PS32)
Remedy:
CLEAR INPUT DEVICE JAM
Code: 13.11.31
Display:
13.11.31
Description:
At power on, paper entry sensor (PS31) in VTU is active.
Remedy:
CLEAR INPUT DEVICE JAM
Code: 13.11.31
Display:
13.11.31
Description:
At power on, paper entry sensor (PS31) in VTU is active.
Remedy:
CLEAR INPUT DEVICE JAM
Code: 13.11.3B
Display:
13.11.3B
Description:
At power on, paper exit sensor (PS32) in VTU is active.
Remedy:
CLEAR INPUT DEVICE JAM
Code: 13.22.01
Display:
13.22.01
Description:
Multi-bin mailbox jam
Remedy:
CLEAR MAILBOX JAM
Code: 13.22.02
Display:
13.22.02
Description:
Multi-bin mailbox jam
Remedy:
CLEAR MAILBOX JAM
Code: 13.22.03
Display:
13.22.03
Description:
Multi-bin mailbox jam
Remedy:
CLEAR MAILBOX JAM
Code: 13.22.04
Display:
13.22.04
Description:
Multi-bin mailbox jam
Remedy:
CLEAR MAILBOX JAM
Code: 13.22.05
Display:
13.22.05
Description:
Multi-bin mailbox jam
Remedy:
CLEAR MAILBOX JAM
Code: 20
Display:
20 INSUFFICIENT MEMORY
Description:
More data has been received from the computer than fits in the printer’s internal memory.
Remedy:
No action is required. Only the amount of data that fits in the printer’s internal memory is printed. If this error occurs frequently or if large or complex print jobs are often sent to the printer, add more memory to the printer. The optimum amount of memory is 128 MB.
Code: 22
Display:
22 EIO BUFFER OVERFLOW
Description:
The EIO buffer has overflowed during a busy state. This might happen if several complex jobs are sent simultaneously via the network and are larger than the overflow will allow. = EIO slot number: 1 = Bottom EIO slot 2 = Top EIO slot
Remedy:
No action is required. The current data in the print buffer will be lost.
Code: 22
Display:
22 PARALLEL I/O BUFFER OVERFLOW
Description:
Indicates the parallel buffer has overflowed. This might happen if several complex jobs are sent simultaneously via the parallel port and are larger than the overflow will allow.
Remedy:
No action is required. The current data in the print buffer will be lost.
Code: 30.00.01
Display:
30.00.01
Description:
Hard disk internal self-test routine failure detection
Remedy:
DISK DEVICE FAILURE
Code: 40
Display:
40. hp EIO ERROR
Description:
An EIO accessory connection has been abnormally broken while transferring data from the computer to the printer. = EIO slot number 1 = Bottom EIO slot 2 = Top EIO slot
Remedy:
1 Press GO. 2 Print an EIO configuration page to verify that the EIO accessories are installed properly. 3 Check that all cables are connected to the EIO ports and that the EIO accessory is seated properly. 4 Turn the printer off and on to reset it. 5 If possible, print to another network printer to verify the network is working properly. All data in the print buffer will be lost.
Code: 40.00.01
Display:
40.00.01
Description:
An EIO accessory is initializing.
Remedy:
EIO INITIALIZING
Code: 41.2
Display:
41.2 PRINTER ERROR
Description:
Indicates that a beam detect laser scanner error has occurred on the previous page. The page will reprint and continue
Remedy:
1 Open and close the front door of the printer to remove any remaining pages from the printer. 2 Turn the printer off and on to reset the printer. 3 Reconnect connector J1001 on the laser driver PCA and connector J205 on the controller board. 4 Reconnect connector J2 on beam detect PCA, relay connector J40, and connector J211 on the controller board. 5 If the problem persists, replace the laser/ scanner unit. 6 If, after replacing the laser/scanner unit, the problem persists, replace the controller board.
Code: 41.3
Display:
41.3 UNEXPECTED PAPER SIZE LOAD TRAY 1
Description:
Tray 1 is configured for a specific media size, but the printer detects a different size being fed from tray 1. For example, the printer was expecting a lettersized page but detected that an 11-by-17 inch-sized page was fed instead. = Media width specified in the printer driver or application = Media length specified in the printer driver or application
Remedy:
1 Verify the correct size media (width and length) are loaded in tray 1. 2 Verify the paper guides are set correctly. 3 Load the requested size media in tray 1. Or, press GO to print on the default size. 4 Verify that the media width sensor on the paper guides are working properly. 5 Reconnect connector J1701 on the tray 1 width detection PCA, relay connector J33, and connector J208 on the controller board. 6 Replace the tray 1 pick-up assembly.
Code: 41.5
Display:
41.5 UNEXPECTED PAPER TYPE LOAD TRAY
Description:
The printer was expecting one type of medium to be fed from an input tray and a different type was fed. For example, the printer was expecting transparencies and plain paper was fed. = Input tray number (2, 3, or 4) = Media type specified in the printer driver or application = Media size specified in the printer driver or application Note: The size error in this message applies only to tray 1.
Remedy:
1 Open and close the front door to remove the page from the printer. 2 Verify that the correct media are loaded in the input tray and the printer control panel is configured correctly. 3 Clean the detection windows of OHT sensors 1 and 2. 4 Reconnect connectors J1801 and J1802 of OHT sensors 1 and 2, connector J214 on the controller board, and relay connector J17. 5 Replace OHT sensors 1 and 2. 6 Replace the controller board.
Code: 49
Display:
49. ERROR CYCLE POWER
Description:
Indicates that a software or data communications error has occurred, or corrupt data was sent to the printer. This can be caused during times of high network traffic or by incomplete or out-of-bounds print data. This error can also occur because of defective EIO devices.
Remedy:
1 Verify that all cables are connected. 2 Turn the printer off and on to reset the printer. 3 Remove all EIO cards and reinstall them to ensure they are seated correctly. 4 If using a parallel connection, verify that the cable is IEEE-1284 compliant. 5 If the error occurs frequently, try adding more memory.
Code: 50.00.05
Display:
50.00.05
Description:
An incompatible fuser is installed
Remedy:
INCORRECT FUSER LOWER LEFT DOOR
Code: 50.1
Display:
50.1 FUSER ERROR CYCLE POWER
Description:
Indicates that a low temperature error has occurred in the fuser.
Remedy:
1 Verify the fuser is completely seated inside the printer. 2 Turn the printer off and on to reset the printer. 3 Turn the printer off and remove the fuser. Measure the resistance across fuser connectors J26F-A4 (FXTHU) and J26F-A3 (GND). If it is not in the range of 250 kOhms to 600 kOhms (room temperature), check the wiring from the connector J222 on the controller board up to the upper thermistor. If the wiring is normal, replace the fuser kit. 4 Reconnect connector J222 on the controller board and connector J26 on the fuser. 5 Replace the fuser kit. 6 Replace the power supply.
Code: 50.2
Display:
50.2 FUSER ERROR CYCLE POWER
Description:
Indicates that a warmup error has occurred in the fuser.
Remedy:
1 Turn the printer off and on to reset the printer. 2 Verify the fuser is completely seated inside the printer. 3 Check for media jams in the fuser. 4 Replace the fuser kit.
Code: 50.3
Display:
50.3 FUSER ERROR CYCLE POWER
Description:
Indicates that a high temperature error has occurred in the fuser. This error is saved in the controller board by an electrical charge in capacitor C259.
Remedy:
1 Turn the printer off and on to reset the printer. 2 Turn the printer off and unplug it. Place a flat blade of a screwdriver between the two wires of C259 to short out the capacitor and clear the memory. 3 Replace the fuser kit. 4 Replace the power supply. 5 Replace the controller board.
Code: 50.4
Display:
50.4 FUSER ERROR CYCLE POWER
Description:
Indicates that a fuser drive or power unit error has occurred in the fuser.
Remedy:
1 Turn the printer off and on to reset the printer. 2 Verify the fuser is completely seated inside the printer. 3 Replace the fuser kit. 4 Replace the power supply. 5 Replace the controller board.
Code: 50.6
Display:
50.6 FUSER ERROR CYCLE POWER
Description:
Indicates that a heater error has occurred in the fuser.
Remedy:
1 Turn the printer off and on to reset the printer. 2 Verify the fuser is completely seated inside the printer. 3 Reconnect connector J222 on the controller board, connector J26 on the fuser, and connector J101 on the power supply. 4 Replace the fuser kit. 5 Replace the power supply. 6 Replace the controller board.
Code: 51
Display:
51 LASER ERROR CYCLE POWER
Description:
Indicates that a laser malfunction has occurred.
Remedy:
1 Turn the printer off and on to reset the printer. 2 Reconnect connector J1001 on the laser driver PCA and connector J205 on the controller board. 3 Reconnect connector J2 on the beam detect PCA, relay connector J40, and connector J211 on the controller board. 4 If the problem persists, replace the laser/ scanner unit. 5 If, after replacing the laser/scanner unit, the problem persists, replace the controller board.
Code: 52
Display:
52 SCANNER ERROR CYCLE POWER
Description:
Indicates that the scanner motor is not turning properly.
Remedy:
1 Turn the printer off and on to reset the printer. 2 Reconnect connector J901 on the scanner motor PCA, relay connector J40, and connector J211 on the controller board. 3 Measure the voltage across connector J647- B11 (24UH) and J647-4 (GND) on the main relay PCA after the printer is turned on. If the voltage is not 24 V, replace the power supply. 4 Measure the voltage across connector J211-7 (SCND) and J211-6 (GND) on the controller board after the printer is turned on. If the voltage changes from 0 V to 17 V or more, replace the laser/scanner unit. 5 Replace the laser/scanner unit. 6 Replace the controller board.

Code: 53
Display:
53.. ERROR DIMM SLOT
Description:
Indicates that a memory error occurred during the configuration and validation of DIMM memory.
= Hardware type: 0 = ROM 1 = RAM 2 = Font DIMM
= Hardware device: 0 = Onboard ROM/RAM 1 = DIMM slot 1 2 = DIMM slot 2 3 = DIMM slot 3 4 = DIMM slot 4 5 = DIMM slot 5 6 = DIMM slot 6 7 = DIMM slot 7 8 = DIMM slot 8
= Error: 00 = Unsupported memory 01 = Unrecognized memory 02 = Unsupported memory size 03 = Failed RAM test 04 = Exceeded maximum RAM size 05 = Exceeded maximum ROM size 06 = Invalid DIMM speed; check DRAM 07 = DIMM is reporting incorrect checksums 10 = DIMM address 11 = PDC XROM out of bounds 12 = Could not make temporary mapping 13 = Invalid RAM type 14 = DIMM not paired properly 15 = Bad firmware upgrade DIMM checksum 16 = More than one set of firmware upgrade DIMMs 17 = Not enough DRAM to run
= EIO slot number: 1 = Bottom EIO slot 2 = Top EIO slot
Remedy:
1 Verify that the DIMM board is installed correctly and the DIMMs are configured correctly. DRAM DIMMs must be installed in synchronous pairs in adjacent slots, with the same size and speed in both slots. Only SDRAM is supported. 2 Turn the printer off and on to reset the printer. 3 Remove and replace the DIMM that caused the error.
Code: 54.00.03
Display:
54.00.03
Description:
DUPLEX ERROR CHECK DUPLEXER
Remedy:
DUPLEX ERROR CHECK DUPLEXER
Code: 54.00.05
Display:
54.00.05
Description:
Sensor abnormality.
Remedy:
CLEAN DENSITY SENSOR CYCLE POWER
Code: 54.00.06
Display:
54.00.06
Description:
Out of range cyan.
Remedy:
CLEAN DENSITY SENSOR CYCLE POWER
Code: 54.00.07
Display:
54.00.07
Description:
Out of range magenta.
Remedy:
CLEAN DENSITY SENSOR CYCLE POWER

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