HP Color LaserJet 3000常见故障代码描述,英文手册1

Code: -
Display:
INSTALL FUSER
Description:
The fuser is either not installed or not correctly installed in the printer.
Remedy:
1. Press ? for help. 2. Make sure that the fuser is completely seated in its slot. 3. Reseat the fuser. 4. Turn the printer off and remove the fuser. Measure the resistance between the fuser connectors J5013LA-2 (MAINTH) and J5013LA-1 (GND). If it is not within the range of 330k to 50k ohms (at ambient temperature), replace the fuser. 5. Measure the resistance between the fuser connectors J5013L-2 (FSRH) and J5013L-1 (FSRN). If it is not within the range of 12 to 52 ohms (at ambient temperature), replace the fuser. 6. Replace the DC controller PCB.
Code: 10.00.00
Display:
10.XX.YY SUPPLY MEMORY ERROR
Description:
The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
e-label memory error Black
Remedy:
1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCB contacts to the memory tag if they are dirty. 6. Replace the memory controller PCB if necessary. 7. Replace the DC controller PCB if necessary
Code: 10.00.01
Display:
10.XX.YY SUPPLY MEMORY ERROR
Description:
The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
e-label memory error Cyan
Remedy:
1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCB contacts to the memory tag if they are dirty. 6. Replace the memory controller PCB if necessary. 7. Replace the DC controller PCB if necessary
Code: 10.00.02
Display:
10.XX.YY SUPPLY MEMORY ERROR
Description:
The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
e-label memory error Magenta
Remedy:
1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCB contacts to the memory tag if they are dirty. 6. Replace the memory controller PCB if necessary. 7. Replace the DC controller PCB if necessary
Code: 10.00.03
Display:
10.XX.YY SUPPLY MEMORY ERROR
Description:
The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
e-label memory error Yellow
Remedy:
1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCB contacts to the memory tag if they are dirty. 6. Replace the memory controller PCB if necessary. 7. Replace the DC controller PCB if necessary
Code: 10.32.00
Display:
10.32.00 UNAUTHORIZED SUPPLY
Description:
A new, non-HP supply has been installed. This message appears until an HP supply is installed or you press OK
Remedy:
To continue printing, press OK. The first pending print job will be cancelled.
Code: 10.92.00
Display:
10.92.YY CARTRIDGES NOT ENGAGED
Description:
The print cartridges are not engaged correctly.
Black
Remedy:
• Open and then close the front door. • If the message persists, make sure all the print cartridges are seated correctly. • Clean the contacts on the memorycontroller PCA. • Make sure that connectors J302, J303, J304, and J305 on the memorycontroller PCA are seated correctly. Also make sure that connector J1020 on the DC controller is seated correctly. • Replace the memory-controller PCA if it is damaged. • Check the gears on the print-cartridge drive motors. Replace defective motors. • Replace the DC controller.
Code: 10.92.01
Display:
10.92.YY CARTRIDGES NOT ENGAGED
Description:
The print cartridges are not engaged correctly.
Cyan
Remedy:
• Open and then close the front door. • If the message persists, make sure all the print cartridges are seated correctly. • Clean the contacts on the memorycontroller PCA. • Make sure that connectors J302, J303, J304, and J305 on the memorycontroller PCA are seated correctly. Also make sure that connector J1020 on the DC controller is seated correctly. • Replace the memory-controller PCA if it is damaged. • Check the gears on the print-cartridge drive motors. Replace defective motors. • Replace the DC controller.

Code: 10.92.02
Display:
10.92.YY CARTRIDGES NOT ENGAGED
Description:
The print cartridges are not engaged correctly.
Magenta
Remedy:
• Open and then close the front door. • If the message persists, make sure all the print cartridges are seated correctly. • Clean the contacts on the memorycontroller PCA. • Make sure that connectors J302, J303, J304, and J305 on the memorycontroller PCA are seated correctly. Also make sure that connector J1020 on the DC controller is seated correctly. • Replace the memory-controller PCA if it is damaged. • Check the gears on the print-cartridge drive motors. Replace defective motors. • Replace the DC controller.
Code: 10.92.03
Display:
10.92.YY CARTRIDGES NOT ENGAGED
Description:
The print cartridges are not engaged correctly.
Yellow
Remedy:
• Open and then close the front door. • If the message persists, make sure all the print cartridges are seated correctly. • Clean the contacts on the memorycontroller PCA. • Make sure that connectors J302, J303, J304, and J305 on the memorycontroller PCA are seated correctly. Also make sure that connector J1020 on the DC controller is seated correctly. • Replace the memory-controller PCA if it is damaged. • Check the gears on the print-cartridge drive motors. Replace defective motors. • Replace the DC controller.
Code: 10.94.YY
Display:
10.94.YY REMOVE SHIPPING LOCKS FROM ALL CARTRIDGES
Description:
At least one print cartridge has a shipping lock attached.
Remedy:
1. Remove all the print cartridges and check for orange shipping locks at each end of each cartridge. Remove any that remain. 2. Reinstall the print cartridges.
Code: 11.01
Display:
11.XX INTERNAL CLOCK ERROR
Description:
The printer's internal clock is not working correctly. Printing can continue, but you are prompted to set the date and time each time you turn the printer on.
Dead clock battery
Remedy:
Turn the printer off and then on. If the error persists, replace the formatter.
Code: 11.02
Display:
11.XX INTERNAL CLOCK ERROR
Description:
The printer's internal clock is not working correctly. Printing can continue, but you are prompted to set the date and time each time you turn the printer on.
Dead real-time clock
Remedy:
Turn the printer off and then on. If the error persists, replace the formatter.
Code: 13.XX.YY
Display:
13.XX.YY DUPLEX JAM INSIDE FRONT DOOR
Description:
A jam has occurred inside the front door.
Remedy:
Open the front door and clear the jam.
Code: 13.XX.YY
Display:
13.XX.YY DUPLEX PATH JAM FRONT DOOR
Description:
A jam has occurred in the duplex output area inside the front door.
Remedy:
Open the front door and clear the jam.
Code: 13.XX.YY
Display:
13.XX.YY FUSER JAM INSIDE TOP COVER
Description:
A jam has occurred in the fuser.
Remedy:
Open the top cover and clear the jam. CAUTION The fuser is hot. Wait 10 minutes for it to cool.


Code: 13.XX.YY
Display:
13.XX.YY JAM IN TRAY 1
Description:
A page is jammed in the multipurpose tray.
Remedy:
Clear the jam, and then press OK.
Code: 13.XX.YY
Display:
13.XX.YY JAM IN TRAY X
Description:
A page is jammed in tray 2.
Remedy:
Remove tray 2, clear the jam, and then reinstall tray 2.
Code: 13.XX.YY
Display:
13.XX.YY JAM IN TRAY X
Description:
A page is jammed in the multipurpose tray or tray 3.
Remedy:
Clear the jam, and then press OK.
Code: 13.XX.YY
Display:
13.XX.YY JAM INSIDE FRONT DOOR
Description:
A jam has occurred inside the front door.
Remedy:
Press ? for help.
Code: 13.XX.YY
Display:
13.XX.YY JAM INSIDE TOP COVER
Description:
A page is jammed underneath the front cover.
Remedy:
Open the front door and remove any jammed media
Code: 20
Display:
20 INSUFFICIENT MEMORY
Description:
The printer has received more data from the computer than fits in available memory.
Remedy:
1. Press OKto continue printing. NOTE Data will be lost. 2. Reduce the complexity of the print job to avoid this error. 3. Adding memory to the printer might accommodate printing of more complex pages.
Code: 22
Display:
22 EIO X BUFFER OVERFLOW
Description:
For the HP Color LaserJet 3000 and 3800 Series printers with an EIO device only The printer EIO card in slot X has overflowed its I/O buffer during a busy state.
Remedy:
Press OK to continue printing. NOTE Data will be lost.
Code: 22
Display:
22 EMBEDDED I/O BUFFER OVERFLOW
Description:
For the HP Color LaserJet 3000 and 3800 Series printers only The embedded HP Jetdirect print server buffer has overflowed during a busy state.
Remedy:
Press OK to continue printing. NOTE Data will be lost.


Code: 22
Display:
22 PARALLEL I/O BUFFER OVERFLOW
Description:
For the HP Color LaserJet 3000 and 3800 Series printers only The printer parallel buffer has overflowed during a busy state.
Remedy:
Press OK to continue printing. NOTE Data will be lost.
Code: 22
Display:
22 SERIAL I/O BUFFER OVERFLOW
Description:
For the HP Color LaserJet 3000 and 3800 Series printers with an EIO device only The printer serial buffer has overflowed during a busy state.
Remedy:
Press OK to continue printing. NOTE Data will be lost.
Code: 22
Display:
22 USB I/O BUFFER OVERFLOW
Description:
The printer USB buffer has overflowed during a busy state.
Remedy:
Press OK to continue printing. NOTE Data will be lost.
Code: 40
Display:
BAD SERIAL TRANSMISSION
Description:
For the HP Color LaserJet 3000 and 3800 Series printers only A serial data error (parity, framing, or line overrun) occurred while the printer was receiving data.
Remedy:
Press OK to continue printing. NOTE Data will be lost.
Code: 40
Display:
40 EIO X BAD TRANSMISSION
Description:
For the HP Color LaserJet 3000 and 3800 Series printers with an EIO device only The connection with the card in the EIO slot has broken.
Remedy:
Press OK to continue printing. NOTE Data will be lost.
Code: 40
Display:
40 EMBEDDED I/O BAD TRANSMISSION
Description:
The connection with the HP Jetdirect embedded print server has broken.
Remedy:
Press OK to continue printing.
Code: 41.2
Display:
41.2 ERROR
Description:
A printer error has occurred.
Beam-detected misprint error
Remedy:
1. Press OK to continue or press for more information. 2. If the message persists after exiting the help, turn the printer off and then on.
Code: 41.3
Display:
41.3 UNEXPECTED SIZE IN TRAY X
Description:
Media is loaded that is longer or shorter in the feed direction than the size configured for the tray.
Remedy:
1. Press OK to print from a different tray. 2. To print from the current tray, load the tray with the size and type indicated. Ensure that all trays are configured correctly before printing again.

Code: 41.5
Display:
41.5 UNEXPECTED TYPE IN TRAY X
Description:
The printer senses a different media type from what is configured in the tray.
Remedy:
1. Press OK to print from a different tray. 2. To print from the current tray, load the tray with the size and type indicated. Ensure that all trays are configured correctly before printing again.
Code: 49
Display:
49.XXXXX ERROR
Description:
A critical firmware error has occurred.
Remedy:
1. Turn the printer off and then on. 2. Try printing a job from a different program. If the job prints, try printing a different file from the original program. If the message appears only with a certain program or print job, contact the software vendor for assistance. 3. If the message persists with different programs and print jobs, disconnect all of the printer cables that connect to the network or the computer. 4. Turn the printer off. 5. Remove all memory DIMMs or thirdparty DIMMs from the printer. (Do not remove the firmware DIMM in the lower slot J1). 6. Remove the printer EIO card. 7. Turn the printer on. 8. If the error does not persist, install each DIMM and EIO device one at a time. Turn the printer off and then on again after installing each device. 9. Replace DIMMs and EIO devices as necessary. 10. Reconnect all of the printer cables. 11. If the error persists, replace the firmware DIMM. 12. Replace the formatter and calibrate the printer.
Code: 50.1
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred.
Low fuser temperature
Remedy:
1. Verify the fuser is installed correctly and fully seated. 2. Check that connector J6007 on the fuser is seated correctly. Replace the connector as necessary. 3. Turn off the printer. 4. Remove the fuser. 5. If there is no conduction in the main thermistor, measure the resistance between fuser connectors J6007LA-1 and J6007LA-3. If the resistance is not 368 to 522 kohms, replace the fuser. 6. If there is no conduction in the fuser heater, measure the resistance between fuser connectors J6007LAF-1 and J6007-2. If the resistance is not 11.5 to 13.3 kohms (100 to 127 V) or 46.2 to 53.2 kohms (220 to 240 V), replace the fuser. 7. Replace the DC controller PCA.
Code: 50.2
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred.
Fuser-warmup service
Remedy:
1. Verify the fuser is installed correctly and fully seated. 2. Check that connector J6007 on the fuser is seated correctly. Replace the connector as necessary. 3. Turn off the printer. 4. Remove the fuser. 5. If there is no conduction in the subthermistor, measure the resistance between fuser connectors J6007LA-2 and J6007LA-3. If the resistance is not 368 to 522 kohms, replace the fuser. 6. If there is no conduction in the fuser heater, measure the resistance between fuser connectors J6007LAF-1 and J6007-2. If the resistance is not 11.5 to 13.3 kohms (100 to 127 V) or 46.2 to 53.2 kohms (220 to 240 V), replace the fuser. 7. Replace the DC controller PCA.
Code: 50.3
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred.
High fuser temperature
Remedy:
1. Verify the fuser is installed correctly and fully seated. 2. Check that connector J6007 on the fuser is seated correctly. Replace the connector as necessary. 3. Turn off the printer. 4. Remove the fuser. 5. Measure the resistance between fuser connectors J6007LA-1 and J6007LA-3. If the resistance is not 368 to 522 kohms, replace the fuser. 6. Replace the DC controller PCA.
Code: 50.4
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred.
Faulty fuser
Remedy:
1. Improve the power supply if the power supply frequency is not 40 to 70 Hz. 2. Replace the low-voltage power-supply PCA. 3. Replace the DC controller PCA.
Code: 50.7
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred.
Fuser pressure release mechanism failure
Remedy:
1. Verify the fuser is installed correctly and fully seated. 2. Check that fuser connector J705, fuser motor connector J5008, and driver PCA connector J213 are seated correctly. 3. Replace the fuser drive assembly. 4. Replace the DC controller PCA.
Code: 50.8
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred.
Low fuser temperature (subthermistor)
Remedy:
1. Verify the fuser is installed correctly and fully seated. 2. Check that connector J6007 on the fuser is seated correctly. Replace the connector as necessary. 3. Turn off the printer. 4. Remove the fuser. 5. If there is no conduction in the subthermistor, measure the resistance between fuser connectors J6007LA-1 and J6007LA-3. If the resistance is not 368 to 522 kohms, replace the fuser. 6. If there is no conduction in the fuser heater, measure the resistance between fuser connectors J6007LAF-1 and J6007-2. If the resistance is not 11.5 to 13.3 kohms (100 to 127 V) or 46.2 to 53.2 kohms (220 to 240 V), replace the fuser. 7. Replace the DC controller PCA.

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